I will post my experiences from earlier this year.
I had ordered 1000 of one of their copperized bullets. Waited almost a month and contacted them about the status of my order twice over that period of time. Every time it was a prompt email or courteous phone call and was told it will be shipping next week. So after a few more weeks of that I had them substitute 1500 lead bullets for the plated. Got them promptly, shot them, good stuff.
I don't believe they mean to screw anyone, however, not worth the wait and hassle when there are other reliable sources. Steer clear.