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Need Taurus parts!

Discussion in 'Handguns: Revolvers' started by Chuck Perry, Jan 13, 2007.

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  1. Chuck Perry

    Chuck Perry Member

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    I need to replace a few parts on an old model Taurus 65. Specifically, the cylinder stop plunger, spring and screw. They left the frame at some point unbeknownst to me. This is the old model that has the cylinder stop plunger installed throught the front of the trigger guard. Numrich doesn't list this part. Anyone know where else I might find these? Haven't contacted Taurus yet, wonder if they will sell me the parts?
     
  2. rich e

    rich e Member

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    Chuck..I only had to deal with Taurus one time....Sent a 44mag in for warranty work and got it back fixed in 3-4 weeks..Good service in my opinion...Is your revolver not covered by the lifetime warranty???
     
  3. Chuck Perry

    Chuck Perry Member

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    It is, but I hate to spend $100 shipping when all I need is $20 in parts.
     
  4. mnrivrat

    mnrivrat Member

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    Check with Bob's gun Shop in AR .

    e-mail them for availability & price at : gunparts@hsnp.com

    Or you can go to their web site : www.gun-parts.com

    They listed some Taurus parts in the #12 catalog I have and generaly they will get back to you fairly quickly if you e-mail them.
     
  5. Chuck Perry

    Chuck Perry Member

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    Email sent, fingers crossed ;)
     
  6. rich e

    rich e Member

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    Chuck..Last year I shipped a pistol out of the UPS terminal in Crafton..I believe it was $40-44 dollars....Thought you would like to know just in case your parts are on the expensive side.....Rich
     
  7. Chuck Perry

    Chuck Perry Member

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    Rich E,
    That sounds about right. Problem is, if I have to pay shipping both ways then I'm fast approaching $100.
    Bob from Gun Parts responded back (on a Sunday, great service!). No good, and he knows of noone outside the factory that would have these parts. I'll put a call in to Taurus and see, but I have a feeling that they'll want the revolver back to them instead of shipping me the parts. I hate to put nearly $100 into a $200 pistol, but it looks like it's either that or just scrap it.
     
  8. mnrivrat

    mnrivrat Member

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    Good luck with contacting Taurus. I had them send me some hammer springs and struts a few months ago - no problem .

    If they have the parts they should be able to send them out, as factory fitting should not be required.

    PS: I'm unsure of the metric thread size of the retaining screw but these parts should not be that difficult to make if Taurus is no help. If it comes to selling it as is, give me a heads up.
     
  9. Haywood

    Haywood Member

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    Taurus Parts

    I called Taurus ,talked to a Gunsmith, he had no problem sending me the parts.
     
  10. Chuck Perry

    Chuck Perry Member

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    Just got off the phone with Taurus. Sounds...hopefull? I explained what I needed and the lady, Amy, right away asked which parts so she could send them out. No problem, let us know what you need and you'll get it, she said. Great. Explained the parts and that this is an older model, yada yada. Then I was put on hold several times for about 10 minutes while she researched everything. Finally, she comes back on and says that while she lists the plunger and spring, she does not show the plunger screw on her schematic. Uh oh. Back on hold. The lizard part of my brain takes over while I'm listening to hold tunes (still stuck on Christmas stuff, by the way) and starts plotting how to soak Taurus. Maybe they'll send me a new 357 Tracker for $1.00 to make up for not having the $0.02 screw? Alas, when Amy came back on the line she requested I fax her a copy of the schematic from my manual so they can see what I am talking about. If they do have the parts, I can expect them in a week. For FREE! Great service, whole thing would have gone even smoother had I had a newer model I'm sure. Still hoping they can't find that screw so I can wangle a deal on something else :evil:
     
  11. Apple a Day

    Apple a Day Member

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    I'm glad you had a positive experience. The extractor on my PT111 came off while I was shooting it. The woman on the phone when I tried to call and get a replacement refused to send them to me unless I either shipped the entire gun to them or sent them the broken parts. Since the extractor went walkabout and is lost I can't very well send it to them, now can I? If I had the pieces to send them then I'd just reinstall them on the bloody gun, wouldn't I? Those leaps in logic didn't phase the woman on the phone so I ended up getting charged for the replacement parts. They are supposed to be here in a week.
    I just bought my last Taurus gun.
     
  12. DSinOR

    DSinOR Member

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    I need Taurus parts too!

    Hello, I found this board while searching for Taurus parts.

    I recently bought two 24/7 Pro 9mm's. They both group very well and function well. The "better" one groups tighter than either of my Glocks! I'm quite happy with them.

    However, one hits 1.5" low from benchrest at 11 yards (in my personal indoor range/garage). Long story short - the front sight on this gun has an obviously bent or deformed dovetail base which causes the set screw to push the assy up, which moves the POI down. I removed the front sight, and it's base is obviously dinged from the factory (poor quality control :( ). I need a new front sight and set screw. That's it.

    I called Taurus twice, talked to "Stephanie" twice. Very rude, very poor service. :( She insisted that I must ship the gun, or leave them alone forever. "No - i cannot talk to a 'smith. No - I cannot request parts. If my 24/7 is hitting low, it's because I'm using the Heinie sights wrong, and should just buy 3-dot repl sights from an aftermarket vendor. " ***?!! :mad:

    I too was feeling Apple's pain: to hell with Taurus!!:cuss:

    What a relief it was to find this thread!! I will call again Monday and ask to speak to Amy.

    ALSO - I would also very much appreciate comments from Haywood regarding how he was able to speak to a gunsmith, and also the name of that gunsmith.

    THANKS!
     
  13. Chuck Perry

    Chuck Perry Member

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    No parts yet :cuss: So, spent half an hour on the line with several different Taurus Customer Service reps this morning. Amy remembered me, but said she never received my fax. I was chastised for not calling to verify that she received it. The fact I have a receipt from my fax showing it went through was inadmissable. "Sir, don't you know you should always call to verify that a fax went through?" No, gosh, sorry. She also didn't want to talk about my opinion that true customer service would be calling me back when she didn't receive my fax that she was expecting. Oh well, such is life with low paid phone help that could care less. I refaxed a copy of the parts list from my manual, and of course called to verify. Spoke with someone else who stated "This doesn't even look real." Yeah, I photoshopped a Taurus manual parts schematic. Anywho, after further deliberation this rep stated all the parts are 1)listed in the system and 2) in stock. I should have them in a week. Said she "I really don't see what was so difficult about this order." Me either, honey. We'll see! :evil:
     
  14. rockstar.esq

    rockstar.esq Member

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    So here's something that gets me every time. WHY DON'T YOU PEOPLE ACTUALLY GET A SHIPPING QUOTE?

    YOU ARE NOT REQUIRED TO SEND IT NEXT DAY WITH 2.5 MILLION OF INSURANCE!

    Just send the doggone thing UPS ground spend the friggin 9 bucks and get on with your life. I actually used UPS's site figuring a 6 lb box from pittsburg to Miami taking 3 days. The EXACT PRICE is $8.92

    Next day air is $47.74, still considerably lower than your initial "$100.00" assessment.

    With a company offering a lifetime transferrable warranty willing to pay the return shipping I find it irritating that folks will slam the company because they "had" to spend $9.00 to send their gun in. Instead they want infinite technical support over the phone which will only be as successful as your capacity to use information effectively. Given the staggering lack of willingness to actually determine the precise shipping cost, I find it dubious that said gun owner could actually repair a firearm. For crying out loud your ammunition likely costs more than the shipping.

    Plus you might consider that you sound pretty difficult on a discussion board. I don't envy the phone operator who had to deal with you. Seriously if you're not a "certified Taurus armorer" or some such why should they spend the time and effort to explain stuff / ship you stuff, to you when they'll fix whatevers broken FOR FREE!

    I have a Taurus revolver that went in for repair. I paid for one way ground shipping, it was returned shipping paid via Fed Ex. The gun was still not working correctly. After a 10 minute phone call, Fed Ex was dispatched to my house to pick up the gun (free of charge). The gun was again returned to me after the repair shipping paid. I can't see why people are slamming a company that's doing so much for a guy who bought a used gun.

    S&W doesn't send you a prepaid box for repairs, nor do ANY OTHER MANUFACTURERS. Seriously get over it.
     
  15. carterbeauford

    carterbeauford member

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    Shipping a revolver to Taurus via Priority Mail is under $8 with insurance.
     
  16. rockstar.esq

    rockstar.esq Member

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    You can't ship a firearm using the US postal system. Hence my quote using UPS. Fed EX rates are similar.
     
  17. Apple a Day

    Apple a Day Member

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    Okay, big spenders, explain to me the logic of spending $8 or $9 to send the entire gun in to the manufacturer when all I need is a $1 spring.
    I actually requested that they send me a new extractor, spring, and pin. The extractor was $8, the spring was $1, and the shipping on the parts was $5. They didn't send me the pin like I asked.
    To top that off they sent me the wrong extractor. The newer models have a different extractor on it with machined recesses so that the loaded chamber indicator fits. I called back yesterday to inform them that the new extractor doesn't fit my gun and had to spend a couple of minutes convincing the woman. Eventually she told me she'd pass it off to a manager or a gunsmith and they'd call me back. Yeah, I'm really holding my breath on that one.
     
  18. DSinOR

    DSinOR Member

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    Perhaps rockstar has a higher tolerance for being jerked around?

    His gun broke, he sent it in, they shipped it back to him without repairing it, he called them again, they paid RT freight for a 2nd repair attempt.

    How long did all that take? Why is it okay that they have to receive a firearm twice to get it right?

    I bought two new guns. One had defective sights. To me, that's irritating.

    When I call CS at Taurus, I get a load of lip from a bimbo. That's even more irritating.

    Rather than me paying $12 bucks to ship my firearm to them so they can spend 2 manhours on labor and paperowrk and sit on my gun for 4 weeks, why don't they spend $5 and mail me the sights now so i can get on with my life and not have to surender my gun for a month or more?

    Why can't I ask a gunsmith or anyone at Taurus with a brain if different elevation front sights are available for adjusting POI?

    Why are the phone bimbo's talking to me in a condescending manner? If she talked to me like that face to face, I'd break her jaw instantly.

    I bought a Walther .22 last year. On the first day out of the box, the white dot flew out of the front sight and disappeared. I call Walther/S&W customer service. The guy sez Geez I'm sorry. He mailed a full replacement pack of front sights (all 3 sizes) to me, I received it 3 days later. Walther ain't got no lifetime warranty. They just have someone with a brain for phone service, and they have a policy of taking care of their customers.

    It's too bad Taurus won't see this thread. They have a service nightmare going on, and probably don't even know it.

    Anyway, if you're okay with being **** on, that really doesn't justify your carping at other people who aren't okay with being **** on.

    Taurus makes a good gun. Occasionally, any gun will have problems. I'm okay with that.

    What i hate is buying a product from someone who crows about service and warranty, and then discovering that their service really sucks when you need to avail yourself of it.
     
  19. Chuck Perry

    Chuck Perry Member

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    UPS and Fed Ex require that guns be shipped overnight. It would cost me approximately $40 to ship it one way. Yes, you can circumvent the system by lying and saying you are shipping "machined parts" or whatever. However, it is a violation of Federal law to not inform a private shipper that you are shipping a firearm. Would I get caught? Probably not. It is worth the risk to me? Definitely not. Please tell me how I can legally ship a pistol via UPS or Fed Ex for $8.
     
  20. carterbeauford

    carterbeauford member

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    Half the crowd told me I couldn't, half the crowd told me I could, so I took my chances. Still haven't seen anything conclusive.
     
  21. Chuck Perry

    Chuck Perry Member

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    Only an FFL can use the US Mail to ship a handgun. Non-FFL's may only ship long guns via US Mail. You can see this yourself on the nifty posters they should have hanging on the wall of your local Post Office. All my local PO's have it displayed prominantly by the counter. Course, I probably can't be trusted to install a spring and screw by myself, so what do I know. Still waiting for the $8 solution. Here's a link to the poster. The firearms info is on page 2 at the top. http://www.usps.com/cpim/ftp/posters/pos138.pdf
     
  22. Chuck Perry

    Chuck Perry Member

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    Oh, and from the BATF's website:
     
  23. Chuck Perry

    Chuck Perry Member

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    Finally, info from the UPS and FedEx websites pertaining to shipping handguns.

     
  24. rockstar.esq

    rockstar.esq Member

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    Firstly Chuck you can't seem to tell the difference between a Federal Regulation and a poorly enforced company policy. You are categorically full of it if you believe for one instant that UPS has any right whatsoever to imprison you for sending a firearm UPS ground. I have on three occasions shipped a firearm using the slowest/ cheapest shipping rate fully disclosing to the shipping agent exactly what was contained in said packages. HAVEN'T HAD ONE SINGLE PROBLEM YET. That was at the local shipping centers.

    DSinOR & Apple, you seriously don't get it. Consider a gun manufacturers position. Some guy calls asking for a part for a gun made by the company. In this litigious age where gunmakers face liability suits at the hands of idiots, why then would they supply an unknown person with the means to implicate them in their attempted "repair"? If you can't wrap your mind around the notion that they are trying to prevent you with the means to sue them, perhaps you'll miss the cruel irony that you sound like the kind of guy who hurts himself "repairing" something and sues the company for not doing the work for him! You are applauding Walther for shipping you iron sights. What if having to send in your gun resulted in them fixing something your amazing intellect might have missed?

    What you seem to ignore is that S&W, Colt, and most of the 1911 manufacturers leave you high and dry when your gun breaks. In fact they've done things this way for so long that gunsmiths have set up shop all over the place to render your precious "customer service". You are getting screwed by having to pay a professional who then must stock parts, mark up thier inventory, and install them for you.

    Sure I wasn't happy about my gun having to go back for a second repair. I don't enjoy long tedious processess when something could have been done right the first time. However as you pointed out "stuff happens" and in hindsight Taurus did make it right and didn't make me pay for the shipping.

    Finally the ranting about how an operator is supposed to equate to a gunsmith/ historian/ anger management therapist is key to your flawed logic. IF THERE IS AN UNLIMITED LIFETIME WARRANTY YOU JUST SEND THE GUN IN. Maybe it's time for you to compare acceptable standards of customer service. There is absolutely no reason to have a full time gunsmith answering the phone sending $1.00 springs to idiots who'll likely sue the company later for not ensuring that the part was installed correctly. For gods sake CCW permit holders are advised not to use handloads because of liability. An improperly fit part in a semi auto can result in a full auto/ no safety / AD situation.

    Sure maybe you should buy S&W's so that you can buy your parts from Brownells or Midway. Lord knows that company doesn't give a damn about gun owners.

    Complain all you want but the simple truth is that even using the $1.00 spring for $9.00 shipping arguement, Taurus is putting up the return shipping cost, the part cost, the labor to install it, the labor to test it, and the labor to inspect the piece for other problems. All totalled, they are putting their money where their mouth is. Last time I checked that was a significant amount of what I consider "customer service".
     
  25. Chuck Perry

    Chuck Perry Member

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    That is from the BATF's website. Not UPS's. What am I missing rockstar?
     
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