Not happy with BCM

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Ender42

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So after a long wait for more BCM bfh barrels to be back in stock, my 16" came in the mail. After openning it I immediately noticed this:
1324151580.jpg
Now I know it's a barrel, and will probably get scratched up as it is, however I should be the one doing the scratching. I contacted BCM and they will exchange it, however shipping comes out of my pocket. I just dont understand how they could let something like this slip, when their standards are so high.
 
Their "standards" are apparently NOT so high, according to the scratches.

I understand something as simple as a shipping carton staple could have ridden on the barrel for 1,500 miles, however, that still should not have happened as the barrel should be packaged well enough to be able to drop the package numerous times without so much as a mar on the barrel's bluing and oil-coating, not to mention deep SCRATCHES!:cuss:
 
Agreed.
It clearly was sent out like this. The packaging was excellent, and there is now way. Anything could have scratched the barrel durring shipping. I just don't feel I should have to pay for shipping again because of their mistake.
 
That is unacceptable that you have to pay shipping. If you bought it with a credit card, contact the card company. They will probably back out the charge. Tell BCM to send someone to pick up their barrel. They sold you defective merchandise. It may work, but it has cosmetic flaws.

Let BCM know that this is your plan. They may change their minds and send you a shipping label. Make sure you speak with a manager. I'd also let them know that you plan to file reports with the BBB as well as other consumer protection organizations. Tell them that you also plan to post your experience on TheHighRoad.com, AR15.com, and thefiringline.com.
 
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I have called them multiple times, and received no answer. I also mailed the barrel back and it cost me $15 dollars. I sent them an email stating that I was not happy with the fact that I have to spend more money out of my pocket in order to get the product that I originally dropped over $300 dollars on, and I informed them I would be posting this on as many gun forums as I can unless they compensate me for the shipping charges. Tis the season.
 
If you bought it with a credit card, contact the card company. They will probably back out the charge.
Click to expand...

The only way the credit card company will issue a chargeback is when the OP returns the barrel and BCM refuses to issue a credit. The OP can place the charge into a billing dispute but that only exempts the charged amount from interest, late fees, and the credit card company from collecting the amount. Please note, a billing dispute does not equate to a credit on the credit card.
 
Although I'm a BCM fan, I'm not their typical Kool-Aid drinker. That is unacceptable, the way the OP received his stuff, and then has to ship back on his dime.
The typical BCM Kool-Aid drinker will say something like this, "It's just cosmetic. Go shoot the hell out of it", or, they'll post that BCM ad that says, "Safe Queen curators need not apply". :rolleyes:
While I agree that's it's just cosmetic and won't affect function, it doesn't matter. The buyer paid for a new item. He should receive a new (and unblemished) item!
 
If it's only $15 and you have to have a BCM, I'd just keep it.

If you decide to return it, the credit card company will stand behind their customer in this dispute. You were clearly sold damaged goods.
 
Its just my opinion but yes you paid for the shipping charges for the return and returned it. I figure they will then admit they screwd up. Send a new barrel and reimbursement for the shipping. Them telling you to ship it back at your cost was to protect them from false claims. If it was damaged by you, you would might have a guilty.enough mind that you wouldnt return it at your cost only for them to figure out you damaged the barrel, like after you installed and fired it. If you instaled and fired the barrel they wont except.the return. Therefore you paid the charges. But like i said theyl probably make it write with you without anymore hassel.
 
Well i let them know that i am going to post this on multiple forums if they don't do anything to fix this problem. All they said to me in reply was That they understand why i would be upset. I hope your right red-demon652, because i have a feeling i just spent $15 more than was necessary.
 
There are more and more people these days that think it's acceptable to cross people like that and get away with it. I won't specifically state the related issue I'm having in a non-firearm subject, but my advice is to not back down. A phrase most will understand here is "stick to your guns". Shout loud and long enough and somebody's going to listen. I agree with you, a scratch on a new and unfired gun/barrel is unacceptable.

I've found that with problems like this, they'll set protocols for appeals/complaints and sometimes after you follow the rules, they still don't grant your request. Keep hammering away and you'll get something for your efforts. Closed mouths don't get fed, nothing ventured means nothing gained.
 
While my own experience with BCM was stellar (and my barrel from them is now all scratched up, like yours, my own doing though), this is unacceptable. Contact Paul @ BCM, I'm sure he'll compensate you and make this right.
 
It's complete BS to tell you that they "understand why you'd be upset" when they could spend $15 to make it right. That tiny amount to them isn't going to make a difference, but it would go a long way to making the customer happy.
 
If this were Palmetto State Armory I suspect there would a be bunch of posts pointing out how crappy they are, how they are cheap junk, and how they don't compare to Colt or BCM. I'm sure people would yet again bring up the three rifles they shipped with the wrong gas tubes. Also if it were Palmetto, you would not have to pay return shipping and they might throw in a few magazines for your trouble, since that's what they've done in the past for their "whoops" moments.
 
Yep Sarge, but it is BCM and they're one of the "in crowd" of AR assemblers, you don't want to get yourself lynched do you? :)

Buy on price.......BCM could buy their barrels from the same source as Hesse/Vulcan!! :)
 
I was thinking of adding another M-4. I was considering BCM, Daniel Defense, and Colt. BCM is now out.
 
kwelz said:
Huh? I will never understand people. It is a tool. So it has a scratch on it? Big deal. How does it shoot?
Click to expand...
So he spends full price on a part from a company who sells blemished lowers at a discount (blemishes that can be something the customer won't see unless pointed out to them), and somehow he's out of line?

OP, BCM has a good reputation for making things right. I hope for your sake, and their's, that everything is worked out.
 
+1 to the PSA comment above, but fortunately this is THR and not ARF.com.

Agreed that BCM should make it right if the OP isn't happy with what he received.
 
I wrote them off for how they originally handled the situation. If they were trying to discourage frivolous returns, as was suggested a few posts ago, then they should have told the OP that they will reimburse him for shipping if they determine the problem was from the factory. To me, it isn't worth dealing with a company that will give you grief and aggravation.
 
Looks like they did you a favor, now you don't have to spend all that time worrying about scratching a new barrel.

They should of charged extra for that :D
 
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