onestopknifeshop.com, 6 week wait on knife

[1911JMB]

I have dealt with them in the past and had good experiences, but when I ordered a knife a month ago, I expected I would have it by now. When I called them a few days ago, they said they will SHIP it in 2 weeks.

Does anybody know if this is common for them? They seem not to really value having me as a customer.

Also, I figure if anybody else has any negative stories to tell about online knife orders it would be a good place to tell them.

 

[rtrwv]

What knife did you order?

 

[Car Knocker]

Was the knife in stock when you ordered?

 

[JShirley]

Botach is the only online shop I've really had problems with. It got bad enough that the significant savings over other shops just weren't worth the hassle.

 

[hso]

Several of the reputable online knife dealers like 1sks will take preorders on knives that are being released and take backorders on knives that are in very high demand.

What did you order?

 

[1911JMB]

I decided to order a spare Gerber Covert since Gerber has been deviating from the original specs, I decided I'd better get a spare one while they were still worth getting.

Its one common knife, so it surprises me they would be hard to get. They did say allow 2 weeks to ship in the email when I ordered, and that was a month ago.

 

[WeThePeople]

One Stop Knife Shop

I placed an order with them two weeks ago for an item that they have in stock - verified over the phone. It has not yet shipped.

Update: I spoke with a gentleman from One Stop tonight. This was my fault. I had mentioned that I would like to pick up the order and I misunderstood the instructions that I received last week. The very friendly caller and I squared it away and I will pick up the order soon. Sorry for the misunderstanding. I will continue to do business with them and recommend them to others as, I think, they went above and beyond to correct my mistake. Very rare.

 

[1911JMB]

Huh. Well, I guess its time to switch to knifeoutlet.

 

[rtrwv]

Give new graham a try.

 

[Spark]

First, whenever you have a problem with an order, feel free to call us using our toll free number: 866.289.1757.

Second, since it's the weekend and I'm at home right now, I'm not sure what the exact status is on either of these orders. Rest assured, you can call me at 10am on Monday and I'll be happy to get you squared away.

We do take backorders on new knives as stated, however, it is our firm policy never to charge cards until the item is in stock and ready to ship. Orders older than 30 days are contacted prior to shipping to make sure you do not get left in a lurch (such as forgetting you placed a $500 order and having those funds disappear out of your account, or you being out of town or something).

Re the gerber covert, the only order I can remember off the top of my head involving a covert indeed had an issue with changed specifications by Gerber itself (which were out of our control), and as such, the customer changed what knife they ordered, effectively leading to a longer lead time on this knife. If that is not you sir, you have my apologies. Again, without being in the shop and without having your order in front of me, I cannot say exactly what is going. Again, I urge you to call us on Monday for the best answer.

Mr WeThePeople - without more information on your order, I cannot say what is going on there either. Again, please call.

Thanks for your business, and please let me know if there is anything I can do to further assist you.

 

[Gary G23]

"I placed an order with them two weeks ago for an item that they have in stock - verified over the phone. It has not yet shipped."

Since you live in Louisville why didn't you just go there and pick it up?

 

[1911JMB]

Thanks Spark. That wasn't me, but I'm not gonna worry about it in any case. The knife will get here when it gets here. When I don't know , but I know I'll get it eventually. I just wanted to know what the deal was, so thanks for offering assistance.

As I said before, I ordered it as a spare, so its not like I desperately need the thing soon for some reason, so I won't sweat it.

 

[Spark]

Give me a call man, I'm terribly embarrassed this happened and I want to make sure I make it right to you.

 

[Spark]

Ok, I just went through my records today. In the last 3 months I have 2 orders for Gerber AF Coverts, one for a Michael O, who requested the order be canceled if the knife was out of stock (which it was, and an email was sent notifying this), and an order for Glen S who switched from one knife to another on 3/22.

Mr WeThePeople, I'm showing 3 orders in the last 3 weeks that are still pending in the Louisville area. 2 say that the customer will specificly pick up and have been notified. The third is an item that was out of stock and the customer was notified as such. All the rest of the orders have shipped. Please give us a call during business hours so we can track down what happened to your order.

 

[WeThePeople]

Update: I spoke with Kevin from One Stop tonight. This was MY fault. I had mentioned that I would like to pick up the order and I misunderstood the instructions that I received last week. Kevin and I squared it away and I will pick up the order soon. Sorry for the misunderstanding. I will continue to do business with them and recommend them to others as they went above and beyond to correct my mistake. Very rare.

 

[Spark]

Hey, no worries. You have my apologies for the misunderstanding. We do what we can to square away our local customers. Well, and our non-local ones as well... ok, we do what we can to square away all of our customers, local and across the country. And out of the country. Geez, I can't get this right.

Anyhow, sorry about that. Let me know if there's anything else we can do.