JoseM
Member
Well, I ordered a NRA hat (my new shooting hat) and some ear plugs about 4 weeks ago....I called two weeks ago and they said it was scheduled to get here last Tuesday. Today (the Tuesday after it was suppose to be here) I decide that even though I like the merchandise, I probably will not order from them again because 3+ weeks to get items to you in this day and age is not acceptable.
I call the lady up and the customer service was FANTASTIC!!! She said that it was suppose to show up last Tuesday and went ahead and shipped out a second shipment (same stuff). She said it should get here in 7-10 days. At this point I was shocked but kinda stumbled over myself when she said 7-10 more days. I told her that I was planning on going shooting this weekend (exams are over and I need to enjoy myself) but told her it was no big deal....she then put an expedited order on it and said it should get here in 2-3 days, hopefully just in time for the weekend!
The only thing I called them for was to check the status of the order and when she saw I hadn't received it yet, she pretty much offered everything else on her own! That was awesome customer service...and now I may buy from them again...Just felt I needed to pass that along.
I call the lady up and the customer service was FANTASTIC!!! She said that it was suppose to show up last Tuesday and went ahead and shipped out a second shipment (same stuff). She said it should get here in 7-10 days. At this point I was shocked but kinda stumbled over myself when she said 7-10 more days. I told her that I was planning on going shooting this weekend (exams are over and I need to enjoy myself) but told her it was no big deal....she then put an expedited order on it and said it should get here in 2-3 days, hopefully just in time for the weekend!
The only thing I called them for was to check the status of the order and when she saw I hadn't received it yet, she pretty much offered everything else on her own! That was awesome customer service...and now I may buy from them again...Just felt I needed to pass that along.