I had to sell my guns at the beginning of last rummer due to financial needs at teh time. I live in an apartment building, and you never know what kinda people are going to mive next to you or in the same building. Idon't have alot of cash to play with, and wanted to start with something affordable. I was looking at the 3rd gen. PT111 as a starting point, but I've heard a couple of horror stories about Tauras' approach to customer service. I'm curious as to how representative the opinions I've heard so far really are, and would appreciate an and all input on the matter
Please give me input On Tauras' cusomer service
- Thread starter Troy26
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Well I can tell you this much , the women they have who answers the phone is about as rude as it gets .
She will slam you on hold without asking and leave you hanging there then forget or even refuse to transfer you to the service depatment and insist on trying to answer questions just to tell you she doesn't know .
I have a Taurus PT 940 40 S&W auto , a Taurus 669 revolver and a Taurus made Rossi 357 revolver .
I called them asking if they made an adjustable sight for the 940 and again to see if the Rossi's sights could be replaced with a set they use on the Taurus guns , both times this women was a real PITA .
I have never had any real problems with the guns but God help anyone that does .
She will slam you on hold without asking and leave you hanging there then forget or even refuse to transfer you to the service depatment and insist on trying to answer questions just to tell you she doesn't know .
I have a Taurus PT 940 40 S&W auto , a Taurus 669 revolver and a Taurus made Rossi 357 revolver .
I called them asking if they made an adjustable sight for the 940 and again to see if the Rossi's sights could be replaced with a set they use on the Taurus guns , both times this women was a real PITA .
I have never had any real problems with the guns but God help anyone that does .
I had failures with two recent Gen 3 Taurus PT series guns. One was a PT140Pro where the mag catch broke within 100 rounds. The other was a PT111Pro where the recoil spring started coming through the front of the slide regularly after less than 300 rounds.
I wouldn't buy another. The Ruger P95 is going for the same or less many places and is a much more reliable gun.
I wouldn't buy another. The Ruger P95 is going for the same or less many places and is a much more reliable gun.
PennsyPlinker
Member
I have owned a number of Taurus guns, both revolver and semi auto, and have publicly advocated buying and using them - until I had to deal with customer service. Anything, gun or not, is only as good as the support structure which services it. I had two very poor experiences with Taurus customer service, so I have sold off all my Taurus guns and replaced them with either Walther or Smith and Wesson. Yeah it cost me some money, but I hate having to deal with people who will outright lie to me about what is happening with my gun.
DawgFvr
Member
Couldn't tell you as I've never had a problem with my second generation DAO Millennium Pro PT145.
I just had the extractor break on my PT111 Mil-Pro after roughly 1000 rnds of ammo, with over 6-700 being Wolf 9mm w/ steel cases. The customer service was pretty good I thought, mainly because there was no need to speak w/ anyone. I filled out a form online, shipped it in, and received it back in approx a month or so, no fuss and no questions asked. I was pretty happy w/ that.
Now if only I could make up my mind on whether or not I'm pissed about it failing due (most likely) to the Wolf steel cases.
Now if only I could make up my mind on whether or not I'm pissed about it failing due (most likely) to the Wolf steel cases.
Tom Fury
Member
In the shop we hated to send anything back to Taurus because it took forever; I remember a .40 PT that took a year. The customer had forgotten about it.
Cheers, TF
Cheers, TF
TimboKhan
Member
Let me get this straight... You owned and apparently were satisfied with your Taurus guns, talked to a customer service rep and had an unsatisfactory experience (twice, evidently), and so you sold your guns, that, as mentioned, you liked and were happy with.
That doesn't make a lick of sense to me, starting with the premise that the product is only as good as it's support. If that were the case, I would have stopped driving automobiles years ago, since factory support is vastly over-priced, warranties are rife with loop-holes designed to suck additional funds from my pockets and, quite honestly, I have met a lot of factory mechanics who are jerks.
Second, CS jobs aren't exactly prestige jobs. Having worked CS at one time, here is what I did: Showed up. Plugged in headset. Read from script and got yelled at for 8 hours. Unplugged headset. Went home, contemplated new job. That you had bad experiences is terrible, and I wish they would have been better for you, but it is what it is. I don't know for sure, but it's entirely possible that Taurus CS isn't even a part of Taurus, and is in fact farmed out to a CS sub-contractor. Honestly, the lady on the phone was probably just doing what she was told to do by her script, nothing more or less. That doesn't completely absolve Taurus, as ultimately they are responsible for the service provided to their customer, but it does perhaps explain things. I would also add that CS has exactly nothing to do with the manufacturing, design, end-quality (be it good or bad), marketing or distribution of the firearm. To a certain degree, they have something to do with repair, but even then a very minimal amount. The point is, they are not reflective of the product, because they have nothing to do with the product outside of answering the phones when they ring and directing you where you need to go, which in this case was evidently unsuccessful.
Third, why sell your guns? If they worked, and you were happy, what point did you prove? I mean, do what you want, but it just seems silly to me to sell something that you liked out of bitterness. I mean, your guns, your business, but it just seems goofy to me.
I have to admit, some of my attitude comes from the fact that I have never had to call customer service on any gun I have ever owned (and I own quite a few), to include 5 Taurus pistols. Some of it also comes from being a CS representative and knowing that 3 out of every 5 calls were going to start off hostile and go downhill from there, regardless of what I said or did, unless what I said and did amounted to saying "Yes, we will fix that for free, pay all shipping costs and refund your money instantly. Good day!". It was not uncommon for me to get hollered at, only to say "Sir, your repair is going to take at least a week because the shipping itself will take a minimum of 4 days.". Then, occasionally, I would get hollered at for essentially not being able to speed up time, a point that I made on the phone one day that very nearly got me fired.
This isn't meant to defend Taurus, because bad service always sucks, but it is meant to say that maybe a little bit of perspective is required...
M47 Dragon
Member
Here is my experience with them:
I won a Taurus 1911 via random draw back in August '07 at the Steel Challenge Championships. Unfortunately, I could not have the 1911 as it is not on the list of CA approved guns. So Taurus gave me the choice of any other gun that was CA legal. I ended up going with the PT-92 SPL. They didn't have one in stock, so they built me a new one. After a shipping delay (I am not going to complain -- it's a free gun after all), I finally got a call from my FFL on a Friday in December saying that it had arrived. They added that there was some bad news - the gun came shipped with hi-cap magazines that are not legal in CA, so the FFL would not be able to give me those when they release the gun.
I called Robert at Taurus' Florida office. I'd been dealing with Robert since the I won the gun... he was a bit upset because he specifically told the people who packaged the gun to put 10 round mags with it. He took my address and said he'd put in the order to have 10 rounders shipped out ASAP. This was late Friday afternoon.
Saturday morning, I headed out to my weekly IDPA match and had a great time shooting... arrived home around noon. As I am pulling in my driveway, the FedEx truck pulls up, the guy jumps out and hands me a package - FROM TAURUS! In less than 24 hours, I had the correct magazines -- during holiday season no less!
To make a great story even better, instead of the expected and normal two magazines, they sent me FIVE MAGS!
I can't speak to everyone at Taurus, but I was impressed with Robert out of their Florida office.
I've had the PT-92 five months now, put maybe 1000 rounds through it without a problem. Accurate, too.
This probably isn't the kind of "service report" being called for here, but I thought it was worth mentioning.
I won a Taurus 1911 via random draw back in August '07 at the Steel Challenge Championships. Unfortunately, I could not have the 1911 as it is not on the list of CA approved guns. So Taurus gave me the choice of any other gun that was CA legal. I ended up going with the PT-92 SPL. They didn't have one in stock, so they built me a new one. After a shipping delay (I am not going to complain -- it's a free gun after all), I finally got a call from my FFL on a Friday in December saying that it had arrived. They added that there was some bad news - the gun came shipped with hi-cap magazines that are not legal in CA, so the FFL would not be able to give me those when they release the gun.
I called Robert at Taurus' Florida office. I'd been dealing with Robert since the I won the gun... he was a bit upset because he specifically told the people who packaged the gun to put 10 round mags with it. He took my address and said he'd put in the order to have 10 rounders shipped out ASAP. This was late Friday afternoon.
Saturday morning, I headed out to my weekly IDPA match and had a great time shooting... arrived home around noon. As I am pulling in my driveway, the FedEx truck pulls up, the guy jumps out and hands me a package - FROM TAURUS! In less than 24 hours, I had the correct magazines -- during holiday season no less!
To make a great story even better, instead of the expected and normal two magazines, they sent me FIVE MAGS!
I can't speak to everyone at Taurus, but I was impressed with Robert out of their Florida office.
I've had the PT-92 five months now, put maybe 1000 rounds through it without a problem. Accurate, too.
This probably isn't the kind of "service report" being called for here, but I thought it was worth mentioning.
PennsyPlinker
Member
Timbo, I know exactly what you mean about being in CS, as I have some experience with that myself, having been a retail manager in the past for an electronics store. I did not talk to some lady though, I talked to the man himself, the manager of CS for Taurus. And being familiar with the type of things people go through, I always start out friendly and patient. In fact one of my own standard lines when I have to talk to a CS person is to tell them that I am well aware that whatever happened is not their own personal fault, and that I am not calling to yell at them. However, once they start to do their job, they are personally responsible for that part.
I actually ended up talking to the manager because I made the mistake of sending my parts in for repair with a signature confirmation on the package so it wouldn't get lost. Their postal person refused to get out of the truck to deliver it, so it was sitting in the PO and we were discussing how to get it to Taurus without it having to sit in the PO for two weeks and then come back to PA so I could ship it down another way. The guy could have told me anything he wanted and I would have been happy with it. He volunteered information and a solution and then did not follow up. When I called to see what was happening, he could have told me things did not work out and he was going to have to do it a different way, but his strategy was to stop returning my calls.
You will not see me join in on a Taurus bashing thread to say things to the effect that Taurus guns suck and you should never buy one. I liked my Taurus guns, but I really really hate dealing with people who are not going to do their job. After experience #2 out of 2, every time I would look at one of my Taurus guns I would think, "What am I going to have to go through when this one breaks?" I realize that might never happen, but I am one of those people who just can't stand having that hang over my head. And since this is a hobby - yeah I shoot for SD and carry everywhere, but all the rest of my shooting stuff is for fun - and since hobbies are supposed to be fun, I sold my Taurus guns for ones I wanted more.
Their guns are fine, but if and when one breaks, getting it fixed was going to be a nightmare, and I don't like dealing with that. I am a big guy, bigger than you I am pretty sure, and I am hard on things that are made for mere mortals. I can break stuff through normal handling (for me) that most people never would. That is not to say that I am abusive, just that things break easier for me. When they break, I want them fixed. If someone tells me it is going to be two weeks to fix it, and then they take three, I can handle that. If that same person tells me two weeks and it takes three months, then I am going to be unhappy. When a person tells me he is going to do something and get some information for me for which I will need to call him back, and then refuses to return calls at all, that makes me real unhappy. So I am not unhappy with their guns, just with the drones who are working all the way up to the managerial level who are not doing even a mediocre job at servicing the customers.
The end result is that I won't own any more Taurus guns. I traded the one for a S&W M&P. It cost me more money, but the bonus is I am shooting it a whole lot better. Do I think that is because S&W is that much better than Taurus? No, it is because the gun fits my hand better, and that is all there is to it. As for their customer service, I have yet to test it, but it has a better reputation overall. And that is very important to me.
I actually ended up talking to the manager because I made the mistake of sending my parts in for repair with a signature confirmation on the package so it wouldn't get lost. Their postal person refused to get out of the truck to deliver it, so it was sitting in the PO and we were discussing how to get it to Taurus without it having to sit in the PO for two weeks and then come back to PA so I could ship it down another way. The guy could have told me anything he wanted and I would have been happy with it. He volunteered information and a solution and then did not follow up. When I called to see what was happening, he could have told me things did not work out and he was going to have to do it a different way, but his strategy was to stop returning my calls.
You will not see me join in on a Taurus bashing thread to say things to the effect that Taurus guns suck and you should never buy one. I liked my Taurus guns, but I really really hate dealing with people who are not going to do their job. After experience #2 out of 2, every time I would look at one of my Taurus guns I would think, "What am I going to have to go through when this one breaks?" I realize that might never happen, but I am one of those people who just can't stand having that hang over my head. And since this is a hobby - yeah I shoot for SD and carry everywhere, but all the rest of my shooting stuff is for fun - and since hobbies are supposed to be fun, I sold my Taurus guns for ones I wanted more.
Their guns are fine, but if and when one breaks, getting it fixed was going to be a nightmare, and I don't like dealing with that. I am a big guy, bigger than you I am pretty sure, and I am hard on things that are made for mere mortals. I can break stuff through normal handling (for me) that most people never would. That is not to say that I am abusive, just that things break easier for me. When they break, I want them fixed. If someone tells me it is going to be two weeks to fix it, and then they take three, I can handle that. If that same person tells me two weeks and it takes three months, then I am going to be unhappy. When a person tells me he is going to do something and get some information for me for which I will need to call him back, and then refuses to return calls at all, that makes me real unhappy. So I am not unhappy with their guns, just with the drones who are working all the way up to the managerial level who are not doing even a mediocre job at servicing the customers.
The end result is that I won't own any more Taurus guns. I traded the one for a S&W M&P. It cost me more money, but the bonus is I am shooting it a whole lot better. Do I think that is because S&W is that much better than Taurus? No, it is because the gun fits my hand better, and that is all there is to it. As for their customer service, I have yet to test it, but it has a better reputation overall. And that is very important to me.
I own one Taurus a DAO PT245 Mil Pro. No complaints so far. Its been reliable and a good shooter. I've never had to use CS from any gun mfg I own fortunately. That being said, I'd rather have a used CZ or Ruger over a Taurus just because I have heard a lot of QC problems with their guns, but I think if you get a good one, you're OK.
TimboKhan
Member
I wouldn't be so sure, actually. I am 6'1, 415lbs. I am a pretty big guy, lol!
PennsyPlinker
Member
Well, it's close. I am 6' 2" and last time I was on the scale, it said 410. Gee, if the two of us walked into an all you can eat Chinese buffet together, think we would scare the owners? 
Jolly Rogers
Member
Forget the owners...You'd scare me and I'm 5'9" and 230!
(And I like to think I can eat)
Joe
(And I like to think I can eat)
Joe
Dale_Hash
Member
Taurus customer service
I have a Taurus PT 99 AF that is around twenty-five years old and has had close to 12000 rounds fired. At a match recently the loading block broke. I called Taurus and they sent me a replacement part, no charge, the next day. Later I stripped the threads in the frame on two of the grip screws, sent the gun to Taurus they repaired my damage, no charge. I have no complaints. The tech did have some un-complementary remarks about my gun cleaning skills, but that is another story.
I have a Taurus PT 99 AF that is around twenty-five years old and has had close to 12000 rounds fired. At a match recently the loading block broke. I called Taurus and they sent me a replacement part, no charge, the next day. Later I stripped the threads in the frame on two of the grip screws, sent the gun to Taurus they repaired my damage, no charge. I have no complaints. The tech did have some un-complementary remarks about my gun cleaning skills, but that is another story.
NGIB
Member
My NIB 24/7 Pro went back to Taurus within a week of purchase as the DA trigger would not reset correctly. The gun came back fixed - but it took 9 weeks. I have others so I was not defenseless but this is a bit much for a NIB gun.
I also own a 25 year old PT92 and it is fantastic and my 94 revolver is a good little gun as well. My opinion is they can make fine guns but CS isn't the best in the world...
I also own a 25 year old PT92 and it is fantastic and my 94 revolver is a good little gun as well. My opinion is they can make fine guns but CS isn't the best in the world...
Of the four Taurus revolvers and pistols I have owned, that three of them had to go back for repairs without much shooting says something... It never took too long and they always fixed the problem.
I got a laugh out of the last one - had to send my .454 Raging Bull back for a cylinder replacement. They sent it back with a note telling me to a) never use reloaded ammo in it, and b) to clean the gun after every use. However, after test firing it they shipped it to me without cleaning it. At least I know they test fired it!
I got a laugh out of the last one - had to send my .454 Raging Bull back for a cylinder replacement. They sent it back with a note telling me to a) never use reloaded ammo in it, and b) to clean the gun after every use. However, after test firing it they shipped it to me without cleaning it. At least I know they test fired it!
Ruger Redhawk
Member
Guys I lived in south Florida for 30 years or so. Not being negitive, part of the problem could very well be the language barrier.The biggest percentage of the people speak Spanish in Hialeah and surrounding areas of south Florida..They expect people to speak their native tongue.Believe me I've seen that many times over the years I lived there.
To me customer service is very important. I expect service after the sale not just before I buy something. I had bad dealings with Polaris's CS and I would never buy another Polaris 4 wheeler because of this.
To me customer service is very important. I expect service after the sale not just before I buy something. I had bad dealings with Polaris's CS and I would never buy another Polaris 4 wheeler because of this.
SaltH2OHokie
Member
I had my first experience with Taurus' customer service and it happened to not be so positive.
I just bought a PT745, the new one, which is apparently double/single...thought it was going to be DAO when I ordered it...in any case, one of the magazines sat flush and nice right out of the box, the other sits out of the bottom more than it should and has play in it (up and down).
I called Taurus about it and the customer service guy put me on hold after I explained my problem and came back and said that play is normal and that it shouldn't sit so flush that it can't move. I replied politely that that may be, but if that's the case then my OTHER magazine isn't right. He then put me on hold again. Came back and said that "if both magazine's function then that is all that should matter but that if it really bothers you that you could send it back and we'll would replace it."
Not my favorite customer service experience, but I reckon in the end I can send the mag back and have it fixed...I was mostly hoping for a "we'll ship you another magazine tomorrow and include a return shipping label for the defective one" as opposed to "your mag shouldn't sit flush and should have some play" and "as long as it feeds, that's all that should matter." I could practically buy another magazine by the time I pay for insured shipping to south Florida...and the gun came like that BRAND NEW.
I just bought a PT745, the new one, which is apparently double/single...thought it was going to be DAO when I ordered it...in any case, one of the magazines sat flush and nice right out of the box, the other sits out of the bottom more than it should and has play in it (up and down).
I called Taurus about it and the customer service guy put me on hold after I explained my problem and came back and said that play is normal and that it shouldn't sit so flush that it can't move. I replied politely that that may be, but if that's the case then my OTHER magazine isn't right. He then put me on hold again. Came back and said that "if both magazine's function then that is all that should matter but that if it really bothers you that you could send it back and we'll would replace it."
Not my favorite customer service experience, but I reckon in the end I can send the mag back and have it fixed...I was mostly hoping for a "we'll ship you another magazine tomorrow and include a return shipping label for the defective one" as opposed to "your mag shouldn't sit flush and should have some play" and "as long as it feeds, that's all that should matter." I could practically buy another magazine by the time I pay for insured shipping to south Florida...and the gun came like that BRAND NEW.
TimboKhan
Member
hahaha....
My ex-brother-in-law was actually bigger even than you, and we walked into a Golden Corral one time and the manager took one look at us and said "well, there goes the profit margin" which actually would have been pretty rude had we not known her.
It's also nice to know that at least one other person on THR understands that it is not a big man's world out there....
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