Probable new gun owners, a tale of two firearm manufacturers

[Styx]

Ok you believe that Taurus's only fault is their 12 week turnaround, otherwise they equal to Ruger, S&W, Glock , CZ and the rest of the major companies. I don't. You can help & recommend fellow gun owners any way you want. I will do the same.

Is it built to the same fit and finish standards, no. Taurus doesn't have the proven L.E. and military track record that Beretta, S&W, Sig, and Glock has as well. I would say Taurus shares similar quality to Ruger's sub $300 budget line of handguns like the S9 and EC9s. I also think that other manufacturers especially S&W and Sig have some of the same issues Taurus does with regards to issues with newly manufactured models, putting out lemons, not actually fixing issues or claiming no issue exist with regards to warranty claims, and ticked off customers who swore off the company and will go on a crusade against them because of it. I've heard stories just like yours over and over again. You could replace Ruger for Glock and Taurus for a slew of other manufacturers.

 

[FFGColorado]

Customer service is a major factor for repeat business from me.
Yeah...product quality is an obvious one. But a company which WANTS to fix the problems you are having is well worth paying more for, initially.

Agree..Never have used Ruger or Taurus CS..but between my son's and I, we own 6 Rugers, rifles and handguns but have had NO issues..BUT..fool me once and all that. No more Mossbergs for me after my MVP 'adventure'..So companies that realize good CS, even if more expensive, pays off in the long run with repeat biz.
Not wise to just go for one sale and done..then piss off people that have issues.

 

[Spats McGee]

I have only rarely used any company's CS. Of those that I have used:
Ruger -- excellent. It was just to get a replacement washer for my 22/45 Lite, but they mailed me the part in a day or two, no charge.
S&W -- excellent. I requested a replacement recoil spring for my 4" Shield. Not that I needed one, but it's kind of an oddball gun and I wanted an extra to have on hand. They mailed it in a day or two, no charge.
Glock -- Not so much. My slide lock spring broke. Had to have an armorer call them. Two months later, still no spring. It never did arrive. I finally just bought a few online.

 

[WheelGunMan]

I own several Ruger firearms (8 to be exact) and have had the need to return some on a few occasions. I have nothing but praises on their customer service. They stand firmly behind their product.

 

[stonebuster]

All manufacturers let a few guns leave the factory that shouldn't have. Some more, some less. How CS resolves/repairs in a timely manner is a deciding factor when I buy. Speaking from personal experience Ruger CS may be the best. I've had no experience with Taurus.

 

[drband]

No experience with Taurus...
Technically, I did try to get Taurus to send a replacement firing-pin/hammer nose for an old Rossi .32SWL revolver. They were less than helpful. Finally, my local gunsmith (now retired) made a hammer nose from a S&W part and fixed up the revolver.

I did send a Ruger .44mag SBH back to the company for a broken firing pin (it was used when I got it--no idea of the previous use) after it broke while shooting at the range.

Ruger repaired it, polished it up, and shipped it back to me in about 2 weeks. No charge to me, but they did have me pay to ship it to them since I was not the original purchaser.

I thought it was a very reasonable solution since my LGS shipped it to them for $25.

 

[sota]

Henry rifles.
Only firearm I've ever had to send back to date with issues. They sent a call tag AND a shipping box, they fixed it, and sent it back. Been working great ever since.

 

[Hokkmike]

My best turn around time for upgrades to my .380 was from Glock. One day is all it took them. Cost = $00000. Amazing. Glad to hear about Ruger treating you so well.

 

[wankerjake]

No surprises there

when new shooters ask me what to get, my general criteria involves the phrase “not Taurus”

 

[triplebike]

No surprises there

when new shooters ask me what to get, my general criteria involves the phrase “not Taurus”

I like the way you think, recommending a Taurus firearm to a new potential gun owner is not doing them any favors & it's just wrong.

 

[RetiredUSNChief]

For the "I like to buy stuff that doesn't break" crowd...

I'm fairly certain we ALL like to buy stuff that doesn't break. But the fact remains that even the best engineered and manufactured items DO break. There are two factors in consideration for this:

1. How often they break. (The "quality" of the items.)

2. Customer service when they break (not "IF" they break..."WHEN" they break...because everything DOES break eventually).

Toyotas? They break.
Glocks? They break.
iPhones/iPads? They break.

If they didn't break...they wouldn't have service departments or customer service contacts. It may not be YOUR item that breaks in a given period, but they DO break.

Ironically, good companies take the information on what breaks, figures out the how and why, then works to engineer a better solution. (Hence recalls, product improvements from one generation to the next, etc.)

Like I said in my previous posting...product quality is an obvious reason why people may prefer one over another. That's a no-brainer. But the icing on the cake is customer service.