I bought a brand new RIA CS model that wouldn't lock open after the last shot. No biggie, but I sent them an email to ask for advice. They sent me a new slide release and mag release within two days, free of charge. They even sent me a couple of stickers.
The replaced slide release fixed the issue but it was IMPOSSIBLE to manipulate it with one hand. I had to sling shot the gun closed. No biggie, again. I emailed the gentleman again, and he immediately sent me an RMA form to print out as well as a copy of a FedEx next day air label (once again, at no cost).
I had an email confirmation that they had looked at the gun, fixed it, and test fired it within about 4 days of sending it off. When I received the gun back a few days later, it was clean, lubed, tuned, and had a ramp polish. I got some more free stickers, a cool jacket pin, some posters, and a DVD of their 2013 product line-up. Nothing high dollar, but I felt the tuning and the goodies were more than compensating me since I was out ZERO dollars so far.
In short, yeah, it was a bummer to send back a brand new gun. However, it wasn't a REAL issue. I mean it is, but it wasn't like the gun was jamming or striking the primers lightly. When I got the gun back, I felt that it was more than worth the mild hassle of having to shoot other guns for a week and a half to get that sweet, sweet, butter-smooth tune up that mine got.
I love my RIA. I stuck their pin on my jacket and wear it proudly. I don't really NEED a high dollar 1911. I'm not that picky about my guns. If I pull the trigger and it goes bang, then I'm happy. A very basic, and now very, very reliable, GI style 1911 is all I require. RIA offers me that in spades. I'll be purchasing another sooner or later. The hoops I had to jump through were minimal, and I feel that the end result was a pistol that will hang with one at twice the cost even if it cost me a little time to get it to that point.
I don't leave the house without my little CS keeping me company in my truck. Just a sweet fist-full of .45.