Question about Numrich gun parts

[castile]

I put an order in to Numrich on March 19th. I got notice it shipped and was given a tracking no. I was going over my credit card and could not find the charge. I called my credit card co and they said there was never even a pre charge or pending charge. The package shows it should be delivered late today. Anyone ever had this happen with Numrich? I have read a lot of complaints that they charge the card then don't ship for a month but none that they ship and no charge.

 

[hdwhit]

I have ordered from Numrich many times over the last 38 years. They are quick to cash the check or charge the card while being slow to ship, but my order have always arrived and it has always been what I ordered, so having them take their time may be little more than an inconvenience. I have never had them ship something without charging for it.

 

[FullClip]

I just did my first order with Numrich last week. I never got any notice of shipping, but FedEx showed up in the driveway with 2 new cylinders for my Herter's 401Powermag.

 

[Legionnaire]

I have never experienced delayed shipment from Numrich ... but neither have I received a shipment for which I've not been charged.

 

[north east redneck]

Numrich has always shipped in a timely fashion, always charged my card quickly.

 

[Panzerschwein]

They're good folks, they won't do you wrong.

 

[Kaeto]

They're good folks, they won't do you wrong.

Yes they will. I ordered an item from them, they sent a different (and cheaper) item. When I complained they expected me to send it back on my dime and pay for shipping again for the right item. So they wanted me to pay for shipping 3 times.

 

[HOWARD J]

I ordered 39A parts
They charged me the same day.
I received the parts in 5 days
they always did right by me

 

[Wisco]

Numrich did me wrong once. I won't give them the opportunity to do it again.

My dealing with them left me thinking that their customer service is among the worst. They botched shipping an item. Corresponded with me via email unprofessionally and incoherently, which was necessary because talking to them on the phone is what led to the problem to begin with.

So, they shipped an item to the wrong address. It was returned to them. They sent nonsensical emails trying to resolve. Their resolution was unacceptable to me, so I told them to keep the item and refund me. They said I owed them listing fees and restocking fees. I thought not. My credit card company agreed with me.

I didn't get an item I needed. They hassled me over their mistake - common theme these days with customer service. I had to spend my time getting my full payment back.

I'd say they do people wrong.

 

[Grey man]

I used to deal with them when they were world gun parts many years ago. After they changed to numeric arms their customer service suffered. I quit dealing with them.

 

[Carl N. Brown]

I have known Numrich Arms / Gun Parts from the 1960s on as Numrich Arms, then as Gun Parts Corp, and mostly find it now as Numrich Gun Parts. Their print catalog is worth keeping as a reference: my copy is #27 1240 pages out-of-date but with some rare or oddball gun breakdown illustrations and parts lists.
I have ordered from them recently (2008 to last year) over the internet using Visa debit card thru local credit union:
_ rebuilt parts for a Thompson magazine,
_ a magazine body for a display dummy Sten gun,
_ a stock for an M1944 Mosin,
_ cleaning rod for M1944 Mosin,
_ Colt 1911 extractor,
_ two piston shock absorber rings for a Mossberg M1000 shotgun,
_ cloth bags with shoulder strap for M60 MG 100rd belts (perfect size for 25rd box of 12ga)
and decades before that I did numerous transactions snail mail with money orders from the 1960s onward.
I have had no problems dealing with Numrich Arms, Gun Parts Corp., or Numrich Gun Parts. When making paper orders, I did make sure I had the make, model, and their part number correct and double checked before placing the order. At least once I sent a paper and pencil rubbing of my broken part to verify what they had in stock was what I needed. I don't expect their hired help to be psychic. I have not had any billing problems in my dealings with Numrich in any of its incarnations on their end. I may have been lucky since the 1960s and missed years when they were mismanaged or poorly staffed. Their internet order system has always worked for me.

As for the Opening Post problem of pending or charge not showing up, I have had problems with either Visa or the credit union taking days for other vendor charges to show up on my account even though the vendor had been paid. Also I had one pending order with another vendor (Winegers) show pending (-$39.95) until the order shipped, then both pending (-$39.95) and debited (-$39.95) for -$79.90 to my balance, then a day or so later just debited -$39.95. I adopted a policy of keeping a cushion balance for such temporary glitches before placing orders, but I can't recall it re-occurring. I'd blame sunspots.

 

[Dr.Rob]

Never had an issue with them and have done a lot of business with them.

 

[Kendal Black]

I put an order in to Numrich on March 19th. I got notice it shipped and was given a tracking no. I was going over my credit card and could not find the charge. I called my credit card co and they said there was never even a pre charge or pending charge. The package shows it should be delivered late today. Anyone ever had this happen with Numrich? I have read a lot of complaints that they charge the card then don't ship for a month but none that they ship and no charge.

Sounds routine, just a glitch. Both your parts and the bill for them should arrive without incident.

I'm another long term Numrich customer with no important problems to report.

 

[Jackal]

I ordered a vintage set of M16 triangle handguards. I received 2 right side handguards and no left side. They shipped out the left side same day and let me keep the extra right side.

 

[FROGO207]

I have ordered from them a couple dozen times over the years and had zero problems and reasonable shipping times. Sad that some have had problems.

 

[Mauser lover]

I've never had a problem with them, but they always charged me! They must like you... I haven't bought loads and loads of stuff, but every now and then when I can't find a new/better (either factory or aftermarket) part, I'll get stuff from them.

If you worry about having problems with them, buy from their flebay site, that way flebay will cover you if necessary. I haven't noticed a difference in price between their actual site and flebay.

 

[jhb]

used many times since the internet started and they were online. never a problem. im an easy going customer though, most times.

people make mistakes. i often tell my folks this.....if you get that mad dealing with a business mistake when they come and tell me horror stories of bad mistakes and poor customer service..........then make sure you aren't part of the problem and doing the same thing to our customers. they usually look at me like i said somethign that makes no sense. many just dont get it and the same applies to customers.

the customer is NOT always right. the fair, honest and reasonable customer is always right.

 

[Kingcreek]

I've dealt with Numrich both buying and selling and they have been honest and trustworthy.

 

[Panzerschwein]

Just placed an order for a part from them. No email indicating order placement. I'll call them tomorrow to make sure it went through.

 

[grampajack]

I wish I could tell you, but all I know about Numrich is the part I need at any given time is the only one not in stock.

 

[Panzerschwein]

Got ahold of Numrich today. 10 minute hold time... not so good on the hold time Numrich!

But the gal on the phone was really nice and looked up my order. It went through and she said it'll ship tomorrow. After I hung up I got an email telling me about my order. I can only guess that it's a system error or a glitch in the network. Still happy my part is coming.

 

[FROGO207]

Told ya.
I have learned to never be in a hurry with some of these vendors.

 

[GooseGestapo]

I've ordered from them on occasion.
Usually service is slow, but like business was with Brownells back in the '70's and '80's. Now days they should be doing better.

I did have problems ordering a SMLE Enfield vernier rear sight (stamped steel version). First one came in missing the vertical slide, lock and spring. I sent it back, got one with the fixed, short range aperture broken off. Neither were useable. I sent both back as they came in. Eventually got my money back. But had to pay postage both ways twice. Total elapsed time was 3 months.

I've got an order in with them now. Ordered via internet Monday. I expect delivery in 2-3weeks. Hopefully I'll get wat I ordered, intact.
We'll see...

 

[Panzerschwein]

Told ya.
I have learned to never be in a hurry with some of these vendors.

Right, I agree. These guys stock many thousands of rare gun parts. They had "that one certain part" as it were that I was looking for. I don't mind to wait a bit.

 

[Fleetman]

I've ordered a fair amount of small parts from them and I have never had an issue.