Question for you all...

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Tell him exactly what you posted. I am in a service business, I get busy, and stuff happens. If you have invested this much time & money with them, they have clearly performed well in the past. I would not write them off for one incident without giving them a chance to make it right.
 
Promised cash is not real cash. First person to the counter with the ammo and cash to pay for it wins. Sometimes it sucks but that's the way it is and should be.
 
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