Another memorable "save": this one was a top of the line Wenger Swiss Army knife that I found in a local department store's Scratch and Dent case. Brand new, with all the trimmings, this knife would have retailed for close to $100; that is of course if someone hadn't dropped it and sprung the entire blade assembly out of whack. It sat in that case till it was marked down to $4.50, and that's when I bought it. I figured that even if Wenger charged me $25 to $30 to fix it, I would still be way ahead on the deal. So I sent it to their U.S. importer's address, along with a note asking if they could give me an estimate for repairs. Imagine my surprise when a couple of weeks later, I receive my knife back, looking factory fresh (but still showing the small scratches on the scales from when it was dropped); and all of this done-free of charge. Thats right, I didn't even get billed for return postage. To me, that's got to be some of the greatest customer service in the world.