Ruger LCR trouble and service

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Aedrick

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I bought a Ruger LCR two days ago. While dry firing, the trigger locked up, and I was unable to pull the trigger back. So, this morning, I called Ruger service dept and they said I have to pay to send the gun back to them.

Now, I've read many times how Ruger had an excellent customer service and that they sent UPS pick up boxes to their customers. I believed this and have purchased multiple Ruger guns in the past. So, what happened? Did something change? I don't understand how some people are getting Ruger to pick up their guns while others are having to cover the cost themselves. I'd understand if this gun had been in my possession for some time and been used, but it's brand new, I've never even fired it.

Has anyone ran into the trigger locking up problem with the LCR?

UPDATE 4/27/2010: Ruger called me this morning saying they will send out UPS to pick up my gun. Apparently some of the service reps are new and didn't know they would pick up the shipping fees for such a case as this. I'll update on what happens with the LCR.
 
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If Ruger won't pay for the shipping then I'd take it back to the shop you bought it at. I would think that since you just bought it that the gun store would take care of shipping it back to Ruger for you. Just a thought.

I have an LCR and I've never had any issues with it aside from thinking something was wrong with it because it sounds like a box of paperclips when you shake it. I have since found out that the noise is the transfer bar and that this is normal for this particular gun.
 
I did that, I wanted to just change it to a Smith and Wesson revolver. The gun store said they won't exchange guns and they'll charge me $25 for shipping to Ruger. At this point, I think I'm stuck with the $25 fee. Should've just bought the S&W...or do they not cover shipping for their warranty services either?
 
Call ruger and have them send you a ups overnight label and ship it to them yourself. That's what s & w does. You shouldn't have to pay one cent.
 
Hmmm...I'm not sure then. I've never had to send a Ruger or a S&W back so I really can testify to that. I had an early production CZ P-07 that had some FTF issues and after I emailed CZ, they had a prepaid FedEx label in my email inbox the next day and after they received it and inspected it I had a brand new gun delivered to me a couple business days later. I was only without the pistol for 5 days total and I know this has nothing to do with your situation but that is how customer service should be in my humble opinion.
 
351 WINCHESTER said:
Call ruger and have them send you a ups overnight label and ship it to them yourself. That's what s & w does. You shouldn't have to pay one cent.
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I called Ruger and they said the customer sends it to them and they don't send UPS for pick up. So, I'm not sure how I can get Ruger to do that when they told me already that they won't.
 
Old Fuff said:
Send them an e-mail with a link to this thread, and they might change their mind. :evil:
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lol, that'd be funny. I don't think they care about one customer though.. they might treat me better if I was the head of a police dept with a large order.
 
Regardless of how they feel about you, they don't like to see a thread like this on on a site that has the size membership this one does. :evil:
 
george d dennis said:
maybe theres a ruger forum you might be able to ask someone.
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That's a good point. I'll try that. I don't want to come off sounding like I'm trying to flame Ruger though. I've bought two Ruger rifles and two other Ruger handguns that have been fantastic. Just surprised by this service part.
 
1KPerDay said:
You shouldn't have to pay, or they should reimburse you. That's ridiculous.
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I bought the gun at Doug's shoot n sport in SLC area. I thought they'd just let me change it to a different gun, seeing how it's a brand new gun that's been in my possession only for two days, but nope. They said no exchanges on guns. So, I think I'm stuck dealing with Ruger now.
 
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I have a new Blackhawk 50th Flattop that had an issue with scoring the outside of the cylinder in the 1st 12 rounds.... I called them and told them what it was doing. Immediately they said I had to send it back to them.. and then I said, "Don't you send out a pickup for problems like this?" They said... "We can, what is your address....." It got picked up, repaired and sent back in 5 weeks. No cost and it is now flawless.
p.s. This all happened in the past 2 months. Personally, I would rate their service as excellent.
 
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...maybe call back and talk to a different person. Or try not calling on a Monday...people usually in better moods on Fridays. Try calling then. :)
 
shoot S&W!!?? They will want you to ship it to them and pay return shipping probably charge you enough for the repair to piss you off and then half the time you get the gun back and they haven't fixed everything that was wrong! I've had that MORE than once lately from them at the shop....yet oddly I sent an old Nickel mod. 29 in that was goobered and they charged me very little on the repairs and comped me on most of the parts it needed (and it needed almost all new everything related to timing) so maybe it's just their semi-auto guys that suck...U dunno....but I had to threated to return an unsafe gun to the customer as fixed with a copy of their invoice before the fixed a dropping hammer on an old semi auto model last year! and they still charged me AGAIN including shipping!
 
jonboynumba1 said:
shoot S&W!!?? They will want you to ship it to them and pay return shipping probably charge you enough for the repair to piss you off and then half the time you get the gun back and they haven't fixed everything that was wrong! I've had that MORE than once lately from them at the shop....yet oddly I sent an old Nickel mod. 29 in that was goobered and they charged me very little on the repairs and comped me on most of the parts it needed (and it needed almost all new everything related to timing) so maybe it's just their semi-auto guys that suck...U dunno....but I had to threated to return an unsafe gun to the customer as fixed with a copy of their invoice before the fixed a dropping hammer on an old semi auto model last year! and they still charged me AGAIN including shipping!
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Wow, really? Because from everyone else I heard, they all said S&W paid for the shipping and the repair.
 
Tell them you got a little "spray in the face" when you fired it the first time.
See how fast they get a shipping label to you.
Want to know how I know this works.........
 
I'll call them tomorrow morning and see if I can convince them to cover the shipping charges. I've never had a gun fail on me so fast out of the box before.
 
cpallenjr said:
Maybe the gun store will exchange the defective one for another LCR instead of another brand or model?
Here's a link to the Ruger Forum:
http://www.rugerforum.com/phpBB/
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Unfortunately the gun store won't let me exchange it for anything. I thought they would do it since the gun was pretty much defective right out of the box and never shot, but nope. Too bad my relationship with that gun store has soured because of this. I bought two AR15s and 2 other handguns there... Oh well.
 
First, I would never buy anything new at this store again. I had a shop do this to me with a P22 I bought from them. They wouldn't ship it back for me after I found that it was bad right out of the box. I've never bought another new gun from them. On the other hand Smith & Wesson paid freight both ways and had the gun back to me in two weeks.
 
FWIW, I'm 50-50 with Ruger covering costs. I had a SR9c that had a camblock pin that would fall out by itself. Ruger picked up the tab for that one. My GP100 has one cylinder that is tight when going into lock-up. When I called on that one, they wanted me to foot the bill.

Maybe it's the AZ plant (the birthplace of autoloaders) vs. the CT plant (revolvers)?

Q
 
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