Ruger sp101 blew up
- Thread starter Savageman25
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flgolfer29
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Excellent news, and glad to hear.
joe
Hometeached1
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Glad to hear the good news. Ruger is a great company to do business with.
DT Guy
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Pretty much the definition of a 'win-win' situation; they're out nothing (I'm assuming they're selling the new one at cost) and you get a deal to help you replace a ruined gun.
AND Ruger maintains their reputation as having an exceptional warranty...nicely played, all around.
Oh, and you AND your cousin should both have immediately bought lottery tickets that day. Several.
Larry
AND Ruger maintains their reputation as having an exceptional warranty...nicely played, all around.
Oh, and you AND your cousin should both have immediately bought lottery tickets that day. Several.
Larry
sappyg
Member
Ruger did the right thing..... Again. That's good to hear. Enjoy the new revolver.
jojo200517
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That was extremely nice of Ruger. I'm glad they did that for you OP.
I'm wondering why everyone tells him to go buy a lottery ticket tho. I'm thinking he probably used up ALL his good luck for the next 3 months or so at the least.
I'm wondering why everyone tells him to go buy a lottery ticket tho. I'm thinking he probably used up ALL his good luck for the next 3 months or so at the least.
Yeah, I think he already won the lottery, and so did his friend.
Zaydok Allen
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Very cool of Ruger. Glad they helped you out.
Desertrat357
Member
This has been a great thread. To the OP, glad for you that you didn't get injured first and foremost, and also proud of Ruger maintaining their excellent customer service, and that they helped you out like that. And that's why I will always stick with Ruger. Some people don't, but I love the built like a tank toughness of them.
huntsman
Member
So did (or will) Ruger share their theory with you?
Savageman25
Member
They did not. They just said they were unable to repair the firearm. It was a customer service rep. I doubt she knew much about it besides some notes that were given to her.
Storm_Shadow
Member
Thats glad to hear that they offered you a new one at a discounted price.
Arkansas Paul
Member
Ruger went way beyond the "right thing". They went above and beyond.
And they do these things because they know the importance of keeping happy customers.
It's good to see that we're talking about good that a company does and not just whining to each other about poor service. This is great.
That is why i wont put anything in my gun that I didnt put together myself , or , occasionally factory ammo, but only if i know for sure what it is. Had a guy at the range give me a box of factory 357 ammo once. He said he didnt have a 357 anymore, and I could have it. When i go home I looked and at least one for sure was not factory. I will not shoot them. I will pull the bullets some day and use the brass. You just cant be too careful, some people use old factory ammo boxes to store their reloads....
JIM
JIM
majortoo
Member
Wow. Glad that you and your cousin are both OK. Ruger has a great reputation for rugged firearms and good customer service. Your experience just validated those points. Just one other suggestion: before you go down to buy that lottery ticket, you might want to throw a little extra money in the church collection plate. That guardian angel of yours was working overtime!
bannockburn
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Sounds like a win/win situation for all parties concerned. Kudos to Ruger for taking care of you like they did.
red rick
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My hat is off to you and Ruger , for being stand up people .
Most people would not admit to blowing up a gun and then being upfront with the manufacture on how it happened .
Great customer service Ruger , a lot of companies could take a lesson from you , on how you handled this .
Thanks for this thread .
Most people would not admit to blowing up a gun and then being upfront with the manufacture on how it happened .
Great customer service Ruger , a lot of companies could take a lesson from you , on how you handled this .
Thanks for this thread .
SwampWolf
Member
Well, I'm not sure what we know so much as we know what to suspect. We'll never know for sure what caused this revolver to "blow up"; just the usual suspects that come to mind due to past experience.
gamestalker
member
I've seen what a SBH looks like after the wrong load was stuffed into it, very similar to that SP101. Lots and lots of a fast burning powder, will do the trick just about every time.
GS
GS
buck460XVR
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Yep, their customer service is known to be very good. That said, while admitting no fault, they offer a replacement gun at probably their cost. While it seems like an inexpensive win-win for both parties, Ruger is probably keeping a loyal Ruger customer, without it costing them anything. They did not have to spend time and monies to test anything or determine fault. Good business, yes. A fair and honest compromise, yes. But.....IMHO, Going above and beyond would have been a free replacement.
Guntoter
Member
I've been wondering if anyone would ever take a level headed view of what actually transpired here. This was a win-win with both wins going to Ruger. Ruger got a blown-up gun out of circulation, ingratiated a customer(who now owns a $800.00+ pistol), created a ton of glowing praise on at least two internet forums, and made a few bucks in the process or at the very least broke even.
Anyone believing Ruger sold him the replacement at "their cost" is seriously blowing smoke up their backside. ALL manufacturers and particularly gun makers guard their actual cost of production like the formula for Coke. No way would they offer a replacement at their cost thus advertising how much it cost to make to the world. Yes, the OP got a substantial discount off the price of a new gun purchased at retail but the price quoted was absolutely higher than Ruger's actual cost. Most of us would get our undies in a knot if we knew the actual production cost of any given U.S. made weapon.
Of course Ruger invested time and shipping dealing with the OP's misfortune so in the end they may have broke even but let's not climb on our mother's back over their response. Ruger can't buy this kind of advertising and their marketing dept. knows that.
Expensive lesson but at least the OP has a gun to shoot and a story to pass on to the kids.
The "actual production cost" is a variable that can change with every gun made.
But an old rule of thumb is that it is about 1/7 of the retail MSRP (or if there is no MSRP, the average retail price). That includes only the labor and materials cost, though. It does not include amortization of tooling, the cost of raising capital, and the general expenses of running the company (the salary of the office manager, for example, and paying the electric bill). It also does not include paying dividends on the stock.
And it obviously does not include profit for the distributor and dealer. Remember, if those folks don't make a profit, they go out of business and it is not possible today for a gun factory to sell direct to the customer.
If the gun in question retails for $800, the amount the factory will sell it to the distributor for would be pretty close to the figure Ruger quoted. Factory price? Yes. Factory cost? No. Still a good deal, given that the damage was in no way the fault of the company.
Jim
But an old rule of thumb is that it is about 1/7 of the retail MSRP (or if there is no MSRP, the average retail price). That includes only the labor and materials cost, though. It does not include amortization of tooling, the cost of raising capital, and the general expenses of running the company (the salary of the office manager, for example, and paying the electric bill). It also does not include paying dividends on the stock.
And it obviously does not include profit for the distributor and dealer. Remember, if those folks don't make a profit, they go out of business and it is not possible today for a gun factory to sell direct to the customer.
If the gun in question retails for $800, the amount the factory will sell it to the distributor for would be pretty close to the figure Ruger quoted. Factory price? Yes. Factory cost? No. Still a good deal, given that the damage was in no way the fault of the company.
Jim
Savageman25
Member
There she is fellas. Brand new. Total cost between first gun and this gun plus fees comes to close to 900 dollars. Anyone want to buy a brand new sp101 3" 357 for 900? Shoot me a pm, lol.
On another note, if you want proof that someone from Ruger most definitely saw or participated in this thread/forum, I believe a have it. On my first pictures, the original blown up gun had a hogue grip on it. I took that grip off and put the original back on when I sent it in. When I got that new one today, as you see in the picture, they sent a new hogue grip with it. I didn't say anything about that grip, and there is no way for them to have known about it without looking on this forum, Unless it's becoming practice to send hogue grips with there revolvers now a days.Whether they thought I had originally sent it and they misplaced it, or they were just being good to me, I appreciate the new hogue grip from Ruger. Two is better than one. They also sent me another cylinder lock. Thank you Ruger.
On another note, if you want proof that someone from Ruger most definitely saw or participated in this thread/forum, I believe a have it. On my first pictures, the original blown up gun had a hogue grip on it. I took that grip off and put the original back on when I sent it in. When I got that new one today, as you see in the picture, they sent a new hogue grip with it. I didn't say anything about that grip, and there is no way for them to have known about it without looking on this forum, Unless it's becoming practice to send hogue grips with there revolvers now a days.Whether they thought I had originally sent it and they misplaced it, or they were just being good to me, I appreciate the new hogue grip from Ruger. Two is better than one. They also sent me another cylinder lock. Thank you Ruger.
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buck460XVR
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What I meant in my post about "their cost" was meant to be the cost they would charge a distributor, not just cost of materials and labor. There would be shipping charges and transfer fees to consider, plus a small amount of time and effort on top of their production costs, along with fixed overhead. Again, odds are, the whole process didn't cost them a dime. Odds are they may have even made a dime. As I said before, what Ruger did was a good business decision and a reasonably fair and honest compromise, especially if the OP was contemplating getting an exact replacement for the damaged gun. As such, IMHO, it was not above and beyond.
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