vnhill1981
Member
- Joined
- Feb 6, 2011
- Messages
- 43
Ok first before I start this story I will humbly stand before y'all and say I AM AN IDIOT. Most probably would never post a mistake such as this but because of the auto we service I received from Ruger I felt it needed to be told.
Start at the beginning:
I saved up the money and spent just under a grand on a Ruger Gunscout. This is the first Ruger I've ever purchased. I've only had one other Ruger rifle and it was acquired on trade.
Anyways I took the rifle apart to give it a good cleaning and noticed a burr in the inside of the bolt. I look at the side of the bolt and notice what appears to me to be a metal flap where the bolt wasn't quite machined enough. I post pics on here and a thread asking advice. Most, if not all, said contact Ruger and ask them. Well it was a Sunday and I was so very stupid and hardheaded. Naturally my stupidity lead me to go against the sound advice given by others and resulted in me taking a drill bit to the bolt. I got rid of what I thought was the metal flap and burr, only to realize that I drilled through the interior of the bolt where the round face of the bolt strikes when fired. DUMB,DUMB,DUMB
Now that Monday (6/1/15) I contact Ruger's customer service department and explain just how much of a moron I was. I ask the lady if I would be able to just buy a replacement bolt. She told me no, but gave me an RMA and told me just to ship my rifle to them. Well the rifle arrived on Thursday (6/4/15). I fully expected to be called or emailed and told how much it would cost to put the rifle back To factory condition. A week passes and nothing. Then on Thursday (6/11/15) I get an email saying that a package was being shipped to me. Based off some research I expected my rifle to be gone 4-6 weeks. This lead me to think "oh great, you've really screwed up to the point that they just decided to ship it back to you as is".
Fast forward to today (6/16/15) I received the package. Open it up and it was my rifle. To my surprise and utter disbelief Ruger replaced the bolt with a new one at absolutely no charge. Man I am truly speechless right now. I can not thank them enough for helping me out as they did and they can be certain that I will be a customer for life based on this experience.
Now I know I probably have some I told told you so's coming but who cares, customer service this good needs to be shared.
Now the only thing I didn't really care for was the flash hider that came in the rifle. The percussion/sound it gave toward the shooter and bystanders was somewhat obnoxious to say the least, but what would you expect out of a 16.5" .308 rifle. I replaced it with a Troy Claymore Muzzle Break (which is the actual name but it is more so a linear compensator designed to push the sound out in front of the rifle). The whole purpose of this rifle was to be my brush gun (150 yards and in) for hunting. For this reason I topped it with a 1.5-5 x 32mm Simmons ProDiamond Shotgun Scope. Nice eye relief with a diamond in the middle of the reticle for fast acquisition. My ultimate goal is to run a 4 x 32 ACOG on top with a suppressor.
Anyways with all that being said, I figured I would gladly show her off:
Start at the beginning:
I saved up the money and spent just under a grand on a Ruger Gunscout. This is the first Ruger I've ever purchased. I've only had one other Ruger rifle and it was acquired on trade.
Anyways I took the rifle apart to give it a good cleaning and noticed a burr in the inside of the bolt. I look at the side of the bolt and notice what appears to me to be a metal flap where the bolt wasn't quite machined enough. I post pics on here and a thread asking advice. Most, if not all, said contact Ruger and ask them. Well it was a Sunday and I was so very stupid and hardheaded. Naturally my stupidity lead me to go against the sound advice given by others and resulted in me taking a drill bit to the bolt. I got rid of what I thought was the metal flap and burr, only to realize that I drilled through the interior of the bolt where the round face of the bolt strikes when fired. DUMB,DUMB,DUMB
Now that Monday (6/1/15) I contact Ruger's customer service department and explain just how much of a moron I was. I ask the lady if I would be able to just buy a replacement bolt. She told me no, but gave me an RMA and told me just to ship my rifle to them. Well the rifle arrived on Thursday (6/4/15). I fully expected to be called or emailed and told how much it would cost to put the rifle back To factory condition. A week passes and nothing. Then on Thursday (6/11/15) I get an email saying that a package was being shipped to me. Based off some research I expected my rifle to be gone 4-6 weeks. This lead me to think "oh great, you've really screwed up to the point that they just decided to ship it back to you as is".
Fast forward to today (6/16/15) I received the package. Open it up and it was my rifle. To my surprise and utter disbelief Ruger replaced the bolt with a new one at absolutely no charge. Man I am truly speechless right now. I can not thank them enough for helping me out as they did and they can be certain that I will be a customer for life based on this experience.
Now I know I probably have some I told told you so's coming but who cares, customer service this good needs to be shared.
Now the only thing I didn't really care for was the flash hider that came in the rifle. The percussion/sound it gave toward the shooter and bystanders was somewhat obnoxious to say the least, but what would you expect out of a 16.5" .308 rifle. I replaced it with a Troy Claymore Muzzle Break (which is the actual name but it is more so a linear compensator designed to push the sound out in front of the rifle). The whole purpose of this rifle was to be my brush gun (150 yards and in) for hunting. For this reason I topped it with a 1.5-5 x 32mm Simmons ProDiamond Shotgun Scope. Nice eye relief with a diamond in the middle of the reticle for fast acquisition. My ultimate goal is to run a 4 x 32 ACOG on top with a suppressor.
Anyways with all that being said, I figured I would gladly show her off:
