Ruger's Refurbishing Program

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Cosmoline

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A few months back I picked up a badly abused and rusted Security Six with a 4" barrel. It had the old style grips and appeared to be one of the first year's production. The trigger mechanism was in terrible shape and the sights broken. I took it to a local gunsmith to see what could be done and he suggested sending it to Ruger for a re-blue and refurbishment.

Well a few months and just $80 later the revolver is back and looks completely different. The only thing Ruger couldn't fix were the deeper rust pits on the barrel. In all other respects it's a new revolver. Trigger pull is excellent. New sights have been installed and sighted in! As far as I can tell Ruger charged me for parts only. They can't possibly have made any money off the deal. That revolver needed hours of work, none of which I was charged for.

Anyway I'm deeply impressed. My next new firearm is going to be a Ruger.
 
My experience is with Ruger semiautos, and thankfully mine work fine, but those that have had issues (sights on target vs. 6 o'clock; slide rattles in battery; lost springs) have had them resolved very quickly, sometimes with Ruger picking up shipping both ways. They have apparently hired a very dedicated group to take care of customers.

The only thing to look out for when sending in for service: Ruger may replace any custom parts (non-spec) with spec parts. So if you have any custom aftermarket parts, including hogues, they *may* be replaced without warning :eek:!
 
I had an extractor break on my P89DC. I think it was my fault because I had shot a few loads that were too hot (cases splitting and swelling making the cases hard to eject). These were some factory reloads I had purchased at a gun show. The rest are trash. Anyway, Ruger made the repairs at no cost to me and had my gun back in one month. This is a gun I had owned for over eight years. I think Ruger really goes all out for customer service. Thanks, RUGER!!

Jim Hall
 
Purchased a used Ruger p-90 a couple of years ago.
The pistol was in excellent shape, but not knowing how many rounds had been fired through it I decided to order a new recoil spring.

The nice lady took all my info and says "I'll get that right out to you."

I ask "Won't you need my credit card number?"

She says "No charge." :)
 
I once bought a Ruger 77/22 which came with a set of scope rings. When I manipulated the bolt, the bolt handle hit the side of the scope. I called and asked Ruger about what mount I should buy to cure the problem. I wanted to get the lowest mount that still fit the scope/rifle.
They sent me the correct scope mounts free.
They are normally sold for over $50 (I haven't looked at them for years, but they ain't cheap enough to give away).
 
I have to give credit where it is due. Ruger does make things right. I bought a Case Colored Frame Vaquero, and the finish wore badly. I called Ruger and asked if I could get it all blued. They said yes but I would have to pay for it. They did offer to reapply the case colored finish free, but i paid the forty dollors to get it all blued. No problems and it was done in a timely manner.
 
Just a 22/45 for me, but I broke off one of the prongs on the spring guide because I was certain I didn't need to read the manual to reassemble the pistol. Doh!

Called Ruger with credit card in hand. The courteous lady on the phone shipped the part free of charge. Another satisfied customer.

:)
 
These positive reports are needed. Most people will post negative reports but positive reports help just as much.
Glad to see such service from Ruger.
Hope mine never needs a factory touch.
 
I had Ruger do a refurbishing on a three screw single six with basically no finish. $80.00 later the Six looked great. The transfer bar parts were added which gave it a horrible trigger pull, but th egood news is the old parts were placed in a plastic bag inside the box and were no trouble at all to replace. While I realize some people have issues over some political desicions, I find Ruger to be a fine company that actually know what customer service means. To be honest, I've gotten free parts from Ruger, Marlin & Thompson Center and all with a cheerful attitude.
 
Bought a used Mini 14 that was 15+ years old.
With certain mags, made of heavy duty steel, the trigger assy. would drop out when firing. :scrutiny: :(

The trigger assy. was sprung.

Called Ruger, and was told to send the upper and trigger assy. back to them.
I did so, with a note to call me for a credit card number for any needed repairs.

The gun showed up at Ruger 3 days before some long weekend.
(Maybe 4th of July?)
I was told it may take 4 weeks to get it repaired, which is not bad.

UPS left a note on my door about 10 days after I shipped the package! :D

Complete new trigger assembly, no charge. :) ;) :D :cool:

That's hard to beat.

Edited to add:
I called last year to ask for instructions on how to get the mag release buttons on a P95 out so I could cut them down.
The gunsmith gave me detailed instructions on the phone, then sent me two new buttons, free, "In case you mess yours up.".
Sweet!
 
I had a Ruger Bisley Model .45 Colt that I had trouble with. When I pulled the trigger it would completely skip the cylinder coming up and fire the next in line, so instead of on the cylinder going once around to fire all the rounds, it had to spin twice! Also while firing the grip panels would take turns blowing off. First the right panel and then the left panel. Every third shot you had to reinstall the grips so you could shoot the other three.

Well I called Customer service and talked the the lady there about my problem revolver. I'm not sure she was paying very much attention to me because I could distinctly hear the sound of her eating potato chips. Sounded like Lays Sour Cream and Onion to be exact. Oc course she would also loudly slurp her soda (No doubt diet coke with chips) while acknowledging my problems with alternating burps and grunts. I asked for a different rep and she acknowledged my request by transferring me...but not without a loud machine gun burst of flatulence to bid me farewell!

The next one was very attentive and politely adressed my concerns in his native Arabic, Hindu, Yiddish, Pig Latin version of English. They finally took my adress to which they promptly sent a representative over to kick my dog!!:what:


Of course non of this happened and I plan on buying a Ruger in the very near future. :D

Ruger has got a good thing here. Good customer service combined with good quality guns. Kel Tec should take note. They got the customer service part down great. It's just the guns they need to work on getting better the first time.

Good Shooting
Red
 
Coworker blows up .45 Blackhawk. Sends gun back to Ruger to let them know what a BH with a top strap shaped like a "U" and a cylinder with only the three bottom chambers remaining looks like.:rolleyes:

Asks me what letter from Ruger means a week or so later - seems they want to change his S/N. After he signs letter and sends it back, week or ten days later they send him a new .45 Blackhawk.:what:
 
Ruger certainly takes care of its customers. I've had some major teething problems with 2 of my Newest Rugers. Both of them have had some extractor issues and Ruger was kind enough to send me new parts for both my MkII and 10/22 at no charge. The new extractor fixed my 10/22 but not the MkII. I decided to put 2 new VQ extractors in them instead. I wish Ruger would fix that extractor thing.


Overall they provide great customer service and tech support!!!
 
Ruger does good work and charge good prices when one is required, but I don't like them updating a 3 screw to the new system or tossing any aftermarket parts you have installed (sometimes you get them back, sometimes you don't).
 
I had an ammo problem damage the barrel of a Mk II pistol. I called Ruger and told them about it. The *very* nice lady on the phone told me to not worry, "we'll take care of you." They took care of the problem and sent the bill to Remington :D . They also sent me a check to cover the FFL transfer fee as it required a new receiver. They did honor my request to leave the upgraded trigger group alone and also returned the aftermarket extractor from the old bolt. Two weeks total turnaround.

I also had problems with my Redhawk (cylinder drag when hot). They fixed the gun, left the trigger job alone as I asked, reblued and returned it in under a month. Thing runs like a clock now.

Ruger and Dillon get my nod for top service.
 
Got a Mark II in the mid 80's.

Has been a flawless and fun plinker ... except that one time when the "ears" on the bolt separated and flew off when it was about 10 yrs old.

Wrote Ruger a letter about it. It was WAY out of warranty, so I did not expect much. Just had to vent.

Ruger immediately sent me a new bolt (free) and a postage-paid envelope to return the broken pieces. Nary a hiccup since.

Good move on their part. Earned my loyalty.
 
ive got a good one for you...bought a ruger m77 in 30-06. loaded up some rounds with what i thought was winchester ball powder. had a brain fart and used bullsye instead. lesson number 1. keep powder in original container...blew the ruger to hell. got wood splinters in my face, and burned the crap out of a couple of fingers to boot. sent it back to ruger to see if possible to fix. a couple of weeks later a new rifle show up...GREAT CUSTOMER SERVICE...
 
A few years back I bought a .357/9mm Blackhawk convertible. The 9mm cylinder was defective. Bullets would not seat properly in three of the six cylinder holes. Sent it to Ruger (free shipping) and got it back in about a month (free shipping). No charge for repairs (which is only right) Ruger's customer service is great. They are more than fair in their customer dealings.

AV1611 out...
 
I had a very good experience with an early 22/45 that had problems. They fixed everything and threw in a 2.5-pound trigger job.

re: Ruger repair dept.

I read a magazine article years ago that said the repair dept. for the Security/Speed/Police Service-Six guns was one man in an office with a little box of parts and not much to do.

John

P.S. - There's a post on rimfirecentral from a guy who bought a USED Cooper rifle that wouldn't shoot straight. He sent it in... they recrowned it. No good. They set the barrel back and rechambered it. No good. I've forgotten the whole story, but they ended up rebarreling it and all it cost him was the initial shipping.
 
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