aHFo3
Member
I emailed ruger about an SP101 problem. It won't let me pull the hammer back in single action on one of the five cylinder positions. It seems the cylinder latch is hanging up on that cylinder notch - maybe. I don't know for sure.
This was their response:
Response:
We recommend that you send your entire firearm into our Product Service Dept for evaluation. Ship to: S & R 411 Sunapee St. Newport, NH 03773. Put a letter inside with your firearm stating the problem. Include a daytime phone number, return UPS address, and mailing address.
Pack in a plain brown box. Handguns can not be mailed. They have to be sent through a firearms dealer.If you need further information, please visit our website at www.ruger.com or contact us at:
Revolvers, shotguns, rifles, 10/22 Charger Pistol: (603) 865-2442
Pistols: (928) 778-6555
Serial Number History Information: (603) 865-2424
Please note: This e-mail is sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
Sincerely,
Ruger Firearms
I added the bold to the response, because that is the part I have a question regarding.
Do I need to go through a dealer, or can I ship it to them directly for repair?
I know when I've sent S&W's back, they go via FedEx, and not through a dealer.
This was their response:
Response:
We recommend that you send your entire firearm into our Product Service Dept for evaluation. Ship to: S & R 411 Sunapee St. Newport, NH 03773. Put a letter inside with your firearm stating the problem. Include a daytime phone number, return UPS address, and mailing address.
Pack in a plain brown box. Handguns can not be mailed. They have to be sent through a firearms dealer.If you need further information, please visit our website at www.ruger.com or contact us at:
Revolvers, shotguns, rifles, 10/22 Charger Pistol: (603) 865-2442
Pistols: (928) 778-6555
Serial Number History Information: (603) 865-2424
Please note: This e-mail is sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
Sincerely,
Ruger Firearms
I added the bold to the response, because that is the part I have a question regarding.
Do I need to go through a dealer, or can I ship it to them directly for repair?
I know when I've sent S&W's back, they go via FedEx, and not through a dealer.