Sato Ord
Member
I
Wow, next time I'm in St. Louis can I stop by and borrow a cup of ego and one of humility? It's a good thing we have you to be our conscience. Where would we be otherwise? Especially since none of us poor Easterners were ever taught manners by our parents.
When you started wading in telling everyone that they had no right to speak to this misinformed person like they were suggesting - people had said nothing more harsh than that they would have asked to see her supervisor (which is your right if you are paying for a service and not getting it), or politely declining her request (which I automatically assumed would result in a supervisor being called to handle the situation). At that point no one had mentioned anything about getting this person fired, or even disciplined. The way I read it, they were trying to do exactly what you claim you want them to do, educate the person politely. Since they couldn't speak about airline policy with authority, and she obviously didn't understand airline policy, the supervisor could have quickly set the person straight so that, not only would this situation have been resolved with no hurt feelings, the situation would not become a problem for anyone else. A letter of complaint would have accomplished the same goal in this instance since the original poster was in a hurry. This also helps to make sure that this situation is not repeated in the future. After all, from the gist of the original post I get the feeling that this person is a frequent flier on this route and could conceivably have to deal with this employee again.
Is your suggestion to just leave the situation as is and hope that you don't have to deal with the same employee the next time? As I have pointed out, we are paying the airline (a private business interest) for a service. Aren't we entitled to get the service we pay for without harassment?
Yes, there are those who would turn this into a very confrontational situation. Those same people might even derive some warped sense of pleasure from doing so. However, most of those responses I saw simply stated that the posters would insist on being treated fairly by a business they were giving their money to.
Wow, next time I'm in St. Louis can I stop by and borrow a cup of ego and one of humility? It's a good thing we have you to be our conscience. Where would we be otherwise? Especially since none of us poor Easterners were ever taught manners by our parents.
When you started wading in telling everyone that they had no right to speak to this misinformed person like they were suggesting - people had said nothing more harsh than that they would have asked to see her supervisor (which is your right if you are paying for a service and not getting it), or politely declining her request (which I automatically assumed would result in a supervisor being called to handle the situation). At that point no one had mentioned anything about getting this person fired, or even disciplined. The way I read it, they were trying to do exactly what you claim you want them to do, educate the person politely. Since they couldn't speak about airline policy with authority, and she obviously didn't understand airline policy, the supervisor could have quickly set the person straight so that, not only would this situation have been resolved with no hurt feelings, the situation would not become a problem for anyone else. A letter of complaint would have accomplished the same goal in this instance since the original poster was in a hurry. This also helps to make sure that this situation is not repeated in the future. After all, from the gist of the original post I get the feeling that this person is a frequent flier on this route and could conceivably have to deal with this employee again.
Is your suggestion to just leave the situation as is and hope that you don't have to deal with the same employee the next time? As I have pointed out, we are paying the airline (a private business interest) for a service. Aren't we entitled to get the service we pay for without harassment?
Yes, there are those who would turn this into a very confrontational situation. Those same people might even derive some warped sense of pleasure from doing so. However, most of those responses I saw simply stated that the posters would insist on being treated fairly by a business they were giving their money to.
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