So much for the promise Ruger will fix their firearms

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Warranties are traditionally protection against manufacturing defects or premature product failure. They are not lifetime replacement guarantees. While I agree with you about being surprised that 25-50k rounds of .38 spl. would put a GP100 in the weeds, I can't agree that it reflects a defect or premature failure. And yes, this is a VERY rare tale of Ruger Customer Service being anything less than (in your mind) satisfactory. If you decide to go with a S&W replacement, I would be interested to know the round count when it goes South, and what S&W says when you want it replaced. IMHO, Ruger's offer seems quite fair.
 
Redbeard55 said:
The only work I did was replace a couple of springs with lighter springs. Revolver was still essentially stock.
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Reading between the lines here, it sounds like you did some at home gunsmithing and Ruger was concerned about liability.
 
I have to say I agree with most of the posts here - 25-50K rounds is a lot. They could have easily said that the problems with the gun were normal wear and tear, and we can get you a new one at retail 699. So they're offering you 310 dollars for a very well used, dysfunctional firearm. I'm failing to see where you're getting screwed here. I think their offer is more than fair, I think you might need to have more info as to why it can't be repaired, but take the deal. Most manufacturers wouldn't handle a situation like this the way Ruger did. IMO this is more of a reason to buy Ruger, not less.
 
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25-50,000 rounds is certainly excessive compared to the average shooter. 99.9% of shooters will never shoot half that many rounds in a lifetime.
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??? Seriously? While I agree that a worn out gun isn't going to get rebuilt by the manufacturer, and that a $300 discount (40%) on a new pistol is a reasonable deal, I can't imagine why you think 25-50K is unusual or excessive.

I'm also sure that $300 to a gunsmith would get the pistol back up and running, wear and tear maintenance is just that. No different than paying a specialist to rebuild your truck transmission, that or buy a new truck.

I'd expect a 1911 to need some maintenance on the way to 50K rds, but I'd also expect that it would be fixed by ME and not by the manufacturer.

I have an old Glock 21 that has at least 15,000 rds through it, I carried it for 12 years and shot at least 1K a year through it. I quit carrying it 7 years ago, but I still shoot it a fair amount. I'd be VERY upset if it was worn out/unfixable at 25K or 50K, so far I've just replaced recoil springs.

That's 15K through just ONE pistol, and I can't imagine that's atypical for a LTC holder (it shouldn't be). I surely would shoot more if I had time and then had money to do so, to me 25K a year is an aspiration, not a deviation.

Regards,
Brian in CA
 
Are you serious? 25k to 50k rounds? And they offered you a new gun at a great discount? So what is your problem? I guess you can't please everybody.

Btw, how much money did all that ammo cost? The price of a new gun is nothing in comparison.
 
I'd interpret it as a matter of them not wanting to take responsibility for having worked on and then returned such a well shot pistol. I'm interested in whether or not they'll return it if they don't want to be connected with a repair. Take the trade-up offer and proceed on your way with a renewed warranty.
 
Beyond a fairly large round count you screwed with the firearm You messed with it. THEY COULD TELL. You may claim only a "few springs" but that's rather like a certain question about the meaning of the word "is". They can't presume you had any effing clue what you were doing. Take the offer, it's the best you deserve.
 
Good on Ruger to recognize that a new gun for you would be a better product than the one they originally sold you. I'd buy another 10 from a company that did that.
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I agree 100%. I currently own 2 Rugers, one revolver and one rifle. Reading the OP actually makes me want to buy more Ruger products.

Oh, and good luck putting 50k rounds through a Smith and getting them to rebuild it for free.
 
If the OP can only guesstimate the rounds run through the problem gun to within 25 thousand I'm wondering if the round count might not be even higher than 50k. Also I would guess a gun shot that much has likely been dry fired even more, probably a whole bunch more.

Product warranties are for defects, not abuse and plain honest wear. IMO the OP got a very reasonable life from the original gun and Ruger is offering to sell a replacement at cost after it was worn out, sounds like a stand up company to me.
 
After reading all the comments, I've decided to accept the offer of a heavily discounted new revolver. If the general sentiment is correct, it was a generous offer. PS. I'm not a person that dry fires for practice. 50K is absolute highest number. Actual number is probably closer to 25K. When I called up to accept the offer, was told the barrel and all internal parts need replacement. Seems only the receiver was deemed safe. Even the firing pin was deemed to be in need of replacement.
 
maybe the best thing you could do
if ruger offered me this deal after that round count and modification(s)
on my gp series i'd be throwing a party for an incoming family member
however i am interested in knowing if they return to you the defected gp that you sent them as IMHO only you do still own it and it is still listed on your permit correct?

ps
i currently own 8 ruger handguns (wheel and auto) and have never ever had one let me down
 
dogtown tom said:
If you send a firearm to a manufacturer for repair, Federal law allows the manufacturer to repair OR REPLACE the firearm and return it directly to your door. (no FFL needed)
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Yeah, I know, I've had several guns returned to my front door. But in a case of a gun replacement for a friend, the reason given by the manufacturer for a complete replacement(under warranty) other than just fixing the gun was because the repair would change the frame/receiver and that would mean a new serial number, thus they just sent a new replacement instead of fixing the returned gun. I thought this may be the same scenario as the OPs firearm.
 
Redbeard55 said:
After reading all the comments, I've decided to accept the offer of a heavily discounted new revolver. If the general sentiment is correct, it was a generous offer. PS. I'm not a person that dry fires for practice. 50K is absolute highest number. Actual number is probably closer to 25K. When I called up to accept the offer, was told the barrel and all internal parts need replacement. Seems only the receiver was deemed safe. Even the firing pin was deemed to be in need of replacement.
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I think the offer is very reasonable. I doubt a Smith would have lasted as long either...
 
If you had sent it in be for it got that bad they might had fix it. I have a smith that I shoot a lot that I send to S&W about every 4 years and they tighten it up. At one time when the police used reveler they had a man that was a repairman that keep their guns in top shape.
 
No, I've had just the opposite experience with Ruger. When it comes to Ruger's guarantee on new firearms they are, 'golden'. I have no idea what's wrong with your GP-100, or what its actual condition is; but, it doesn't sound to me like you've been made all that unreasonable an offer.
 
I don't know, I think I'm with Redbeard here. Whether new ones retail for $600 is beside the point. I don't think it should be worn out either after 50k of 95% 38 Special.

Ruger is known for building their revolvers to handle full house magnums, plus a little leeway.

I bet they have a new internal policy regarding reloads: If you shoot reloads and send them a damaged gun, they won't fix it free.

Bill's gone now. New management is taking advantage of the fact that there's no written warranty and trying to turn it into profit. Unfortunately, Rugers are more roughly made than Smiths, so now that their prices are going up and their service is going down, folks are asking themselves "Why bother with Ruger, when I can have a S&W for a bit more?"

I too had a 10/22 that was a Jam-O-Matic. It took two trips back to Ruger, on my dime, before they got it shooting properly. I was so disgusted, I sold it right away and put the proceeds toward a nice used 77/22, which is a far superior gun.

I bought a used Redhawk. First shot, the barrel broke off and tumbled downrange. Sent it to Ruger, and they re-barreled it at no charge.

Redbeard, did they tell you what was wrong with the gun and why they are offering a new gun instead of repair? If they said: "We looked at it, and the following parts are worn out in the following ways: xxxxxxxx" That might be a different story.
 
I wouldn't even have considered sending a gun with that many rounds back to the maker for a warranty claim unless they specifically sold it with a lifetime warranty. I think Ruger is going above and beyond offering a replacement at cost.

Things wear out.
 
Sorry, I'm with Ruger on this one. You wore out a gun. You are to be congratulated. I'd have a huge grin on my face if I lived long enough to 50k rounds through all of my guns combined, but to wear our a Ruger, then to have them offer me a brand new one for cost?

I'd GLADLY pay the money, hand it to my son or daughter, and say "your turn."
 
I do not like Ruger & Strum but when faced with something so "long in the tooth.....well past the best if used by date" I would have to agree with the verdict given.
 
I had a 2000 Ford Taurus that, in 2006, with 77,000 miles. Drove to work, put it in park, and heard a deep "THUNK" from inside the engine compartment. Tried shifting into different gears - no luck. Dead tranny.

Ford's warranty then was 3 years, 36,000 miles on powertrain. I was 2x over that mileage. I called a local Ford dealer and talked with their service manager. She said the warranty was pretty well iron-clad and I would not get a new tranny under warranty, but if I wanted to tow the car there, she would see what she could do.

A new, rebuilt tranny was around $1500, installed (give or take, depending on the shop I called). Although the tranny wasn't under warranty, because I was a faithful Ford customer, they rebuilt it in-house. I paid for parts and a flat labor fee (instead of hourly). When it was all said and done, I had my car back for about $800.

$800 is a lot of money for me, and fortunately I had that in my emergency fund. But it was a lot less than $1500. I had no room to complain - they did a $1500 job for about half the price. I put another 75K miles on the car before I sold it two years ago.

My point is Ruger is offering you a very fair deal. Take their offer with thanks. See if you can wear out another!

Q
 
I think you have a jerk of a CS guy. Go over his head, to the cs manager and the firearms problems,an the loads you shoot. And you shipped your pistols ??? Did you call first and ask for a shipping label? i have a sent a couple rugers back and even was a old mid 70's firearm in and I got a shipping label. That 78 bucks sounds more than high also. I have sent a worn out taurus for a tune-up and ups 's change was 28 bucks.

Don't even think that S&W will fix or replace free on well used firearms. Thoses older guns can be shot enough they will not fix them or can't and you end up in the same place you are now. With some models thats a whole lot sooner than your 50,000 rounds. And you will pay shipping.
 
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