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Sp-101 already on its way back from Ruger and I’m suspicious

Discussion in 'Handguns: Revolvers' started by Jason_W, Dec 3, 2019 at 11:57 AM.

  1. Jason_W

    Jason_W Member

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    I’ve been having some issues with my SP-101 in .327 Fed. The short version is the gun would lock up after firing 12 or so rounds with really sticky extraction of empties once the gun cooled enough for me to open the cylinder.

    I called ruger and they emailed a shipping label. I got the gun off to them Friday and they confirmed receipt Monday. Today (Tuesday) I received an email informing me a tech was looking at the gun. 15 minutes later, I received another email saying the gun was on its way back to me. Repair complete.

    That sort of turnaround time has me suspicious. I guess it’s possible if the problem was oversized chambers and they just had to drop in a new cylinder.
     
  2. Paul7

    Paul7 Member

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    From my experience with Ruger you have a right to be suspicious. Hope they don't just tell you it's within spec.
     
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  3. highlander 5

    highlander 5 Member

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    As far as the cylinder dragging the repair may have been as simple stoning/ filing the rear of the barrel/ forcing cone. Perhaps they did replace the cylinder you could call and ask but that's quick turn around time
     
  4. hdbiker

    hdbiker Member

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    I've had very good customer service from Ruger a couple times. They re barreled a 77Mk11 that was out of spec and rebuilt a Single Six convertible that was worn out of time, NO CHARGE either time. I have 7 Rugers and love them all. hdbiker
     
  5. hdbiker

    hdbiker Member

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    Ruger always sent a repair explanation with my returns hdbiker
     
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  6. 460Shooter

    460Shooter Member

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    That was my initial thought. If the cylinder was cut wrong it would take a skilled tech all of 10 minutes to take a few measurements, throw a new one on, and be done with .
     
  7. Jason_W

    Jason_W Member

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    I guess I’ll know on Thursday when the gun arrives back to me.
     
  8. PapaG

    PapaG Member

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    I have had two Smith 63s like that. Probably ought call Smith.
     
  9. Charlie98

    Charlie98 Member

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    As flaky as Ruger revolvers can be, sometimes, I'm sure the repair/warranty guys have seen it all, and it wouldn't take long to diagnose it and R&R a pistol.
     
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  10. beeenbag
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    beeenbag Contributing Member

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    I'm also betting their emailing isn't linear with the actual times these things take place. They probably received it on saturday, fixed it on monday and sent emails on tuesday.
     
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  11. Jason_W

    Jason_W Member

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    I hadn’t considered that as a possibility. I guess I can’t help but be a little cynical at times.

    I’ll reserve judgement until I receive and fire the gun.
     
  12. LaneP

    LaneP Member

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    Let us know how it turns out @Jason_W.
     
  13. Snowdog

    Snowdog Member

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    Yes, please.
     
  14. kheeka

    kheeka Member

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    I object to this kind of thread. So the OP is suspicious because Ruger has:
    1. Has been excellent in communicating with emails, 3 emails from them in a very short time period.
    2. Executed the repair in an extremely fast manner.
    I dont get it, would you have felt better waiting 4 months? If so, buy a Colt. As a business owner, I throw up my hands on what some people expect.
     
  15. 460Shooter

    460Shooter Member

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    It’s just a story and conversation. It might turn out great. It might not.

    Let’s wait and see. I’d put on coffee for everyone but I have to work in the morning.
     
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  16. TTv2

    TTv2 Member

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    I've shot revolvers for a while and I've had two experiences where a revolvers locked up and both were new Rugers. One was .45 ACP in the Redhawk and I figured it was moon clip issue and it never happened again. The other was with my .327 SP101, but that was when I was shooting .32 ACP and there's enough gap between the back of the case and the recoil shield that the .32 ACP case will slam back into the firing pin and the primer will be impaled on the firing pin, which won't allow the cylinder to rotate or be opened.

    So one was my fault not using proper ammo, the other a freak occurrence, but I find it disconcerting they were with pricey Rugers and not other, cheaper revolvers I have.
     
  17. Pat Riot

    Pat Riot Member

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    I am curious what you find out once your revolver comes back.

    If it were me and it’s repaired and all is well I would be delighted to modify my original post. Still, it’s too bad you had to send it in. Is it a new gun? How many rounds through it?
     
  18. stonebuster

    stonebuster Member

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    I sent back an SP101 357 for a different problem but had a similarly quick return time. The problem was fixed and I got a description of the repair(hammer dog replaced). After the initial contact with CS, I think they've got a good idea what the problem may be. I had a GP100 go back for re-barreling/re-bluing and I had it back in about 8 days. I hope you have the same experience. Ruger's great CS is one of the reasons why I buy their new revolvers. Good luck.
     
    Last edited: Dec 5, 2019 at 7:46 AM
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  19. RealGun

    RealGun Member

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    Sorry, but I sympathize with the OP and have been frustrated more than once by more than one company with what is reported as "in spec". I also owned or have owned two SP101s in 327 Federal Magnum and one in 357 Magnum. I also had two Ruger Single Sevens in 327 Federal Magnum. I gave up on all of them except the first generation SP101 in 327 and the 357. It was the recent production guns, and all were cylinder issues.

    I think I would have waited until the gun came back before declaring to the world that Ruger's integrity was in question.
     
  20. rbernie
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    rbernie Member

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    Do we know that scenario ('no fault found') is what happened here?
     
  21. RealGun

    RealGun Member

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    No, but the OP mentioned clearly that getting that reply was his worry.
     
  22. rbernie
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    rbernie Member

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    Roger that - I just want to make sure that nobody reading this confuses speculation with fact.

    Well said.
     
  23. doubleh

    doubleh Member

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    I don't see a need to panic just yet. Check the gun after you receive it and then if it's not up to snuff is the time to start griping about it.
     
  24. Jason_W

    Jason_W Member

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    Fair enough. I should have waited until the gun was back in hand.

    My experience is that if something is too good to be true, it most definitely is and a less than 24 hour turnaround time on a repair just seems way too good to be true.

    I will happily and publicly eat crow on this if the gun comes back with the issues corrected.
     
  25. WheelGunMan

    WheelGunMan Member

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    I hear you! I hope your suspicions are way-layed by a soundly functioning firearm. I just received my LCRx back today with only 1 of 2 problems corrected, and it's been gone 2 weeks. It really took a chunk off the pedestal I had put Ruger CS on...but that is part of belonging to this forum so we can console with fellow gun owners on the frustration of having to use CS in the first place.
     
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