hankrearden2000
Member
- Joined
- Jan 5, 2003
- Messages
- 61
My experiences today.
The following's an e-mail from me to Springfield Armory.
The following's an e-mail from me to Springfield Armory.
In August 2004 I purchased a new Springfield Armory 3 inch Micro Compact 1911 .45 ACP. From the beginning the pistol was unreliable, even with several different brands of Ball ammunition. In January 2005 I returned it to the factory to have it checked. The factory reamed the barrel and recut the barrel ramp and polished it. That cured most of my feeding problems.
Last week I noticed that the plunger tube is loose and that the barrel link pin is loose and falls out when the pistol is field stripped. Today I contacted Customer service about returning it for repairs. I was given RMA# XXXXX. I then went to the same place from which I sent the gun to the factory to ship it, but was told that it was illegal for them to ship handguns. At this point I remembered that, in January, I was given a UPS account number by Springfield Customer Service. Thinking that this information would be helpful in dealing with shipping franchises and expedite the process, I telephoned Springfield Armory Customer Service again and this time was given a UPS # XXXXXX. I then went to a second shipping store and was told by the clerk that US Department of Transportation regulations require that firearms be shipped disassembled. In January I didn't have to disassemble it and it was returned by UPS fully assembled. But, in order to get the thing shipped I tried to humor the little fellow and field stripped the pistol. The only problem was that there was no way that the pistol pieces would fit in the plastic case the gun came in from the factory without the parts banging on each other and damaging the gun. So, I reassembled the pistol and left.
I have since e-mailed UPS to find out from what location I can ship a handgun to the factory. I'm still awaiting a reply. All the while I keep reminding myself that had I made the right choice, and purchased a Glock instead of a Springfield Armory 1911, I very likely wouldn't have had to return the pistol to the factory even once, much less twice; and wouldn't be having to go through these trials and tribulations at all. In fact, if this situation doesn't resolve itself very soon, and very painlessly, that Springfield Armory Micro Compact 1911 .45 ACP is going to become a Glock and I'll never purchase another Springfield Armory product ever again. Oh, I will be posting my story on all the Internet firearms-related sites that I'm familiar with too. So, how does Springfield Armory want this story to end?
Sincerely,
Edgar Garrett