Picked up a T/C Icon Weathershield in 308 Winchester the other day. I really liked the look and feel of the gun, however it had a problem. After you fired a round, you would about have to beat the bolt back to extract the case. The bolt lifted normal....just was extremely hard to pull back. After inspecting the cases, they had a small "gouge" in them just below the rim. Tried Winchester and Federal factory 150 grain loads with the exact same results.
I called T/C Customer service at 7:55 am on 8-9-2010 and was actually suprised someone answered before the "official" opening time. The C/S rep listened to my problem then put me on hold to go speak with a gunsmith. She came back within 3 minutes and told me to send the rifle back with an attention to "John" we'll say. I was then told I would be reimbursed for shipping and they would make me happy....whatever that means.
I called T/C on 8-16-2010 to ask about an expected return date for my rifle. I was told it had an expected shipment date of 8-30-10. I actually decided to call C/S everyday this week and just bug the crap out of them. My feeling was that this was a new rifle purchased on August 2nd and it should be top priority. On Friday, I was told they would be replacing my rifle with a new one and it would be sent out on Monday, August 23rd. If this turns out to be the case, I will be very pleased with the situation. However I do wish the rifle had just worked properly in the first place.
Here is a pic of the fired cases:
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I called T/C Customer service at 7:55 am on 8-9-2010 and was actually suprised someone answered before the "official" opening time. The C/S rep listened to my problem then put me on hold to go speak with a gunsmith. She came back within 3 minutes and told me to send the rifle back with an attention to "John" we'll say. I was then told I would be reimbursed for shipping and they would make me happy....whatever that means.
I called T/C on 8-16-2010 to ask about an expected return date for my rifle. I was told it had an expected shipment date of 8-30-10. I actually decided to call C/S everyday this week and just bug the crap out of them. My feeling was that this was a new rifle purchased on August 2nd and it should be top priority. On Friday, I was told they would be replacing my rifle with a new one and it would be sent out on Monday, August 23rd. If this turns out to be the case, I will be very pleased with the situation. However I do wish the rifle had just worked properly in the first place.
Here is a pic of the fired cases: