Quantcast
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Tasco Warranty

Discussion in 'Rifle Country' started by ford8nr, Jun 21, 2012.

Thread Status:
Not open for further replies.
  1. ford8nr

    ford8nr Member

    Joined:
    Jun 23, 2011
    Messages:
    1,124
    Just tried to get some warranty work done on a Tasco scope and found out if it's pre-2002 you're kinda out of luck. :fire: In their reorg they sold off the warranty part of the old company. The new warranty center (ABO) charges a minimum of $48 for a repair, this is the replacement for the original $10 fix or replace policy. I did some searching and found Bushnell now markets Tasco so I wrote them asking them to honor the original warranty. I got a 'polite letter' stating ABO was the correct place for repairs of older warrantied Tasco's for the 'NEW' minimum price of $48 but........as a sign of good will they'd sell me a new scope at 30-40% off MSRP. Looking on their website for MSRP's and prices at mainstream internet stores it would be cheaper to buy without the discount :banghead: I just sent them a reply tonight stating I now have another reason never to buy a Tasco product or for that matter a Bushnell for their support of Tasco's bad Customer service practices. :cuss:
     
  2. Kachok

    Kachok Member

    Joined:
    Oct 3, 2010
    Messages:
    4,429
    Location:
    Palestine TX
    I used to use nothing but Bushnells but in the past several years I have gotten away from them after several failures. Spending a few bucks more on a Nikon Prostaff is a worth while investment IMHO
     
  3. ColtPythonElite

    ColtPythonElite Member

    Joined:
    Jan 8, 2011
    Messages:
    7,932
    It sucks, but it's kind of unfair to fault new owners of a business that was ran into there ground by there prior owners.
     
  4. Abel

    Abel Member

    Joined:
    Jan 30, 2010
    Messages:
    2,005
    Location:
    Eastern CONUS
    Don't worry about it. Just go buy a new Redfield.

    Your title was hilarious by the way.

    "Tasco Warranty"
     
  5. ColtPythonElite

    ColtPythonElite Member

    Joined:
    Jan 8, 2011
    Messages:
    7,932
    You better be sure that Redfield is new, because they don't warranty or even repair ones made before 2010.
     
  6. HOOfan_1

    HOOfan_1 Member

    Joined:
    Aug 11, 2010
    Messages:
    4,698
    Location:
    Virginia
    Did Tasco have a lifetime warranty?
     
  7. ColtPythonElite

    ColtPythonElite Member

    Joined:
    Jan 8, 2011
    Messages:
    7,932
    They World Class line had a great lifetime not fault warranty through they old company.
     
  8. ApacheCoTodd

    ApacheCoTodd Member

    Joined:
    Jun 30, 2011
    Messages:
    4,609
    Location:
    Arizona
    Ya gets what ya pay for.
     
  9. rcmodel

    rcmodel Member in memoriam

    Joined:
    Sep 17, 2007
    Messages:
    59,082
    Location:
    Eastern KS
    Well, if my 10 year old truck broke down, I'd be pretty happy if another company offered to sell me a new truck at 40% off.

    Due to the change of Tasco ownership several times, lack of old parts inventory transferring to the new owners, etc, it seems like a fair offer to me.

    rc
     
    Last edited: Jun 22, 2012
  10. CharlieDeltaJuliet

    CharlieDeltaJuliet Member

    Joined:
    Apr 10, 2012
    Messages:
    1,456
    Location:
    North Carolinian
    While the Bushnell Elite Tactical is the only line of Bushnells I like. I always had liked the SWFA (Tasco) and hate to hear this. It seems like they should be able to do something. It sucks that in the buyout that the warranty is still held by another company. But on a brighter note the Elite Tactical is one of my favorite scopes for the cash, and does a great job holding up to my big rifle...
     
  11. BADUNAME37

    BADUNAME37 Member

    Joined:
    Aug 10, 2008
    Messages:
    4,434
    I tried the lesser-expensive scopes, then I learned that I was having to put too much time into trying to get the things on-target, let alone hit the center! It was always like a game of cat-and-mouse, my chasing bullet holes all over the target, just to sight the darn thing in!

    After realizing I was burning up my premium catridges in doing this, and all the time and frustration it was taking me, I decided in the long-run, it is more efficient and cost-effective for me to just purchase a more expensive scope, mount and rings from the beginning.

    The difference is between night and day. Now, I can sight the rifle in less than about ten rounds, then fire two more just to be sure I am in the same hole at 100 yards. I pack up and go home. I know, whenever I pull that rifle out, exactly where it will hit, there is no wondering "gee, I wonder if the scope is going to be right-on this time or whether I will need to go back to the range again."

    When one has a quality rifle and they reload quality, accurate ammo, one expects to be able to take the rifle out and shoot and hit what they are aiming at! Anything LESS than that and I might as well sell all my guns and reloading equipment and take up curling.
     
  12. greyling22

    greyling22 Member

    Joined:
    Aug 6, 2007
    Messages:
    4,429
    Location:
    East Texas
    sorry to hear you kind of got burned, but it happens all the time. my old redfield scopes warrenties aren't honored, my charles daly lifetime warranty rifle isn't honored, it happens.

    And to be fair, I get totally see the company's position. Take redfield for example, why should leupold be on the hook for some shoddy scope manufactured during the dark times for redfield? But it's still aggravating when your warranty isn't honored.
     
  13. B!ngo

    B!ngo Member

    Joined:
    Dec 11, 2011
    Messages:
    781
    I'm afraid I have to disagree. I'm sure the new buyers took a good look at Tasco's past business obligations and could only get their acquisition plan to make sense if they could figure out how to detach themselves from early buyers. They probably saw the quality rate and the $10 obligation and together realized that this big obligation would prevent them from making money going forward. So they sold off that obligation to someone else who could raise the price without the obvious sullying of the Tasco reputation.
    So in fact it is exactly the new owners who decided to void the old owners warranty and in doing so, is taking the risk that there are more all-new owners out there than repeat buyers who got burned by this change.
    I know that if I was an old Tasco owner, I'd never buy their product again.
    B
     
  14. ford8nr

    ford8nr Member

    Joined:
    Jun 23, 2011
    Messages:
    1,124
    Tasco update, Today I recieved a phone call from Bushnell customer service, as in real person, stating they wanted to make this right. They offered and I accepted a Bushnell Trophy XLT pistol scope for basically a shipping and handling charge. I thanked the Bushnell rep and told him I understand the tough spot it puts his company in. He said he was glad he could help and they were always interested in being on good terms with their customers. So I guess some companies do care....renews my faith in Bushnell.
     
  15. CharlieDeltaJuliet

    CharlieDeltaJuliet Member

    Joined:
    Apr 10, 2012
    Messages:
    1,456
    Location:
    North Carolinian
    Glad to hear.
     
Thread Status:
Not open for further replies.

Share This Page