Taurus Return Policy

[DPorterofWA]

I had read a 2 year old post that said Taurus would send FedEx to pick up your return and you'd have your repaired gun back within a week. That was 2 years ago. Now you have to send your gun to them via FedEx Air or UPS Air and the turnaround is 6 weeks. Not sure if their customer service has gone downhill or if they are over run with returns. I know when my Judge comes back fixed I'm trading it for a Ruger .45 Colt

 

[Zaydok Allen]

That sucks. There are many reasons I don't spend my money on Taurus guns.

 

[Inazone]

I have sent three guns to manufacturers for service - Smith & Wesson, Walther (once they got their own US facility) and Taurus - and all of them took roughly a month to get my gun back to me. Taurus was the least irritating because the gun need actual repair, where as S&W took that long to determine that I had a bad mag. Walther was waiting on parts because they'd just opened their US service center (formerly at S&W) so I sort of gave them a pass. Long story short, Taurus was "in the ballpark" alongside the others.

 

[bikerdoc]

Taurus was 1 week, Charter was 2 weeks, Ruger was 2 weeks

 

[NOMI WASP]

I had to send my PT 709 in because it had light strikes out for the box and wouldn't cycle properly. I returned it to the LGS and they sent back to Taurus for me. I had it back in about a month.

I had scratched up the back plate trying to work on it myself and they replaced that and also put a new barrel on the pistol. It runs 100% now and I was completey satisfied. I wouldn't hesitate to buy Taurus again. I believe the key is buying it from a LGS that will send a gun back if there is a problem saving you the BS of begging for a shipping label.

I also had to return a Glock through them twice for the dreaded BTF. The second time back, Glock replaced that gun. There are no perfect guns like there are no perfect cars. You can get a lemon no matter what the company is. Google any firearm company and you can read bad press.

I know how frustrating that is having an issue with a gun. Good luck!

 

[BSA1]

If Taurus repairs your Judge properly what's the point of dumping it? You are just hurting yourself by taking the loss on a good gun.

 

[Speedo66]

I bought a new S&W stainless Chief once and there were 6 defects right out of the box, including 2 that prevented it from operating at all. No idea how this thing got out of the factory like that. I returned it to them telling them I was a LEO and needed it for work. They took several weeks to return it, and it still wasn't fixed, requiring another trip back to them.

After that I had no faith in the gun, and wouldn't bet my life on it that it was going to work when I needed it. It was traded back to the dealer and never carried by me.

Luckily, I hadn't sold my blued chief, great gun, and I continued to carry it until we transitioned to Glocks.

 

[JR47]

Taurus will send a shipping label for new guns for, IIRC either 6 months or a year. After that, you pay to send it in. Ruger is the same. Repair turn around for Taurus depends on when it arrives, and what needs to be done. The six week number is pretty standard in the industry, with most repairs taking less time.

My experience with HK, Sig, Taurus, Ruger, and multiple S&W products has averaged less than six weeks on guns actually returned. With S&W, they replaced a gun that should never have, according to them, left the factory. That took three months.

 

[Redlg155]

Like waiting? Try FN service. I will say that in the end I was happy as they replaced the firearm.

 

[carbine85]

I sent my 709 back and it took about 5 weeks. My S&W was about the same.
Most manufacturers have some delays depending on the problem and the model.
I don't see a problem here if they fix the problem.
FYI - Taurus has been making some very good guns for a long time. They probably have more models to pick from than most manufacturers. I'm not a Taurus fan boy by any means, but a lot of the bashing goes back to products made 20-25 years back.

 

[Ifishsum]

I don't think it was ever their policy to automatically send a call tag for all potential warranty returns, although it might have been their practice for certain situations possibly. 6 years ago I had a newly purchased revolver that would misfire under certain circumstances; they gave me a return authorization but did not offer a call tag. Still didn't cost me to send it as my LGS sent it back on their dime (was less than two weeks old). IIRC I got the revolver back in exactly 20 days. My one and only direct experience with CS.

 

[Psyphertext]

Thieir guns are crap to begin with, zero quality control. I own 2 Tracker 6 inch heavy 22's because they were the only ones that could meet my need.

If you ask for their legal department they will tell you they don't have one. Trust in the fact that they do as I found out after the Millennium PT145 debacle. 17 weeks and they never took it out of the shipping box. I honestly think they recycled that entire line back to market. Symptom: shoots 6-7 inches low, 2-4 inches left, casings are ejected oval in snape....nearly the entire case, not just the mouth.

I have Trackers going back for broken transfer bars and one needing a rear sight. I expect these won't be back timely, 6 months wait indicates what garbage they push to market and I have several other Taurus nightmare stories I could share.

 

[JohnKSa]

If you've ever worked in customer service, you'll understand why it's not that common to pay to have items shipped back to you for examination/warranty repair.

You'd go broke from paying to have folks send you items that aren't damaged or broken at all, and items that they clearly broke/damaged by abusing them.

It makes a lot more sense to have the customer ship the item to you on their dime and then reimburse them for the shipping in the event that there really is a valid warranty claim.

 

[Zaydok Allen]

I'm not a Taurus fan boy by any means, but a lot of the bashing goes back to products made 20-25 years back.

I was under the impression that the older guns were the good ones. I don't know Taurus history though.

 

[JR47]

As usual, here come the bashers. Most of these people seem unable to actually look at a gun prior to buying it. They accept things that should be warning enough to by-pass them.

I own 14 Taurus firearms. Some so old that they were Interarms imports. I have sent back a grand total of ONE. That one I DELIBERATELY shot loose with a steady diet of +P and +P+ ammunition. The gun was NOT rated for +P ammunition. It still took 5000+ rounds before it began noticeable spitting of lead.

Listening to the usual crap would seem to indicate that I couldn't possible have that many Taurus guns without getting lemon after lemon.

I've had far more Warranty work done on S&W, Sig, Colt, and HK guns. Things like cracked slides on the Sig, S&W revolvers with broken hands on the first shot, cracked forcing cones after one box of .357 Magnum Federal rounds, and timing issues with Model 29s, just to name a few. I don't reload, using only brand name ammunition. S&W replaced a Model 617 after it froze up with less than 100 rounds on it. I had to pay a gunsmith to get the cylinder to release to empty it for return. It took them 90 days to replace it. The HK was a USP, in .45 ACP. It wouldn't group, it patterned. HK replaced the barrel, in six weeks.

There are enough horror stories about ANY brand of gun. Most normal humans accept that mass production, and especially lately, the demand for guns, will give us some poorly operating firearms. What I cannot understand is why anyone who had a problem with a particular gun wouldn't, if they decided that they HAD to have another, have checked it out to see that the issue wouldn't be repeated. Then again, it would appear that some of us just seem to be reject magnets.

Kodiak, it's S&W owners that feel that the old models are the best. Funnily, I was buying guns in the 1960's and 1970's, and the owners back then were saying the same thing, get the older ones. So, unless we have lowered our standards, look for S&W revolvers built before 1950 for the "good ones".

Taurus, like Colt and S&W has had some patches when there seemed to be more issues with the guns.

 

[DPorterofWA]

Return Update

I got my Judge back today, 2 weeks from when I sent it in. Much better than the 6 weeks they'd said. They might give that as an outside estimate so you're happy when it comes back earlier. Worked with me

I understand the post about them wasting money if they paid for every gun to be returned, even ones that had nothing wrong. I do believe though that they should reimburse legitimate warranty claims.

 

[JohnKSa]

I do believe though that they should reimburse legitimate warranty claims.

They probably will. But you often have to ask for reimbursement.