Thank you RCBS! -> Great customer service

[sparkyv]

I bought a used Rock Chucker IV which had missing minor parts and it cleaned up well. It needed these parts: handle jam nut, primer catcher, and primer arms and associated parts. Called up RCBS to order the parts and told them they were for a used press, but they would not accept payment. The guy said, "We'll take care of you." Well they sure did! Thank you, RCBS!

 

[troy fairweather]

Yup there good like that. I picked up a 10-10 scale last year I called about buying the pan, cover and some small other things for some dies. They would not let me pay. They did not have the cover and were sorry they found not replace it. When gave me 5 decaping pins. That why most of my stuff is rcbs and lee.

 

[Col. Harrumph]

+1 on their CS. RCBS has sent me, on more than one occasion, replacement parts at no charge, even when I told them the loss/breakage was entirely due to my ineptitude.

 

[Skgreen]

Same positive/pleasant experience's here, from both RCBS and Hornady.
Members here will say the same thing about several different Press/Reloading Equipment Manufacturers.

Life is good!

 

[dartor]

I had the knurled handle come off the arm of my Uniflow powder measure after 20 years of use. Called RCBS up and told them I realize parts wear out and I'd like to buy a replacement. They sent one gratis in three days. Fantastic company.

 

[Jeff Flannery]

I too had a nice experience with rcbs when I broke priming pins when depriming military 5.56. I told him that and in return, about a week later, had a small bag with 5 de capping pins in it! Same with Lyman, priming system on my 7 turret press is a disaster. I told them so and they mailed me a new priming assembly. Trouble is, there are other problems with the priming system, I just don't use it

 

[HDMontana]

I was gifted a rcbs universal decapping die. Pin was broke and couldn't find one locally. Called rcbs and they sent me a few new ones. Would not take payment when I offered. That's good customer service.

 

[Poper]

Yes, RCBS is a class act. I've broken a couple things and have scored a die or two and the RCBS CS took care of it quickly and without payment every time.
Then I had a Charge Master that went goofy after 2 years and they replaced it. That one went goofy after 3 years. They replaced it. That one went bad after 2 years and they told me I had to buy a new one, it was out of warranty.
Sorry. No more Charge Master junk for me. Back to weighing with a balance beam scale. I feel better about the accuracy and consistency of the balance beam anyway. It's certainly not as fast as the Charge Master, but I feel better about my ammo, tho.