Ultra Dot customer service is terrible, need suggestion for another manufacturer

[ultra Not]

I was wondering if anyone else has had a problem with these guys. My Ultradot Match dot recently went dead during a match (not a battery issue). The so-called life-time warranty requires me to pay for shipping to and from Florida (probably around $25 total). I guess I wouldn't mind too much but the dot is only 6 months old (cost: $200). I've been trying to reach them for over a week (e:mail and phone) to discuss this with them and they will not get back to me. Their website proclaims their "world class customer service". That's a joke. The sight was good while it lasted but the lifetime warranty claim leaves much to be desired. I won't buy another one of these! Any suggestions for a replacement on my Ruger Mark III for NRA Bullseye competition? Thanks for the help.

 

[JohnBT]

Wasn't that what the warranty info said when you bought the MatchDot? You mail it in and send a check for $12.95 and they fix it.

I buy from Larry's Guns, but the warranty is the same as...

www.ultradotusa.com/ultradot_dist_2010_009.htm

"To obtain warranty service, send your sight, a detailed note describing the problem, your contact information and a check for $12.95 to cover the cost of shipping to: Ultradot Warranty Service, PO Box 161, Lake Panasoffkee, FL"

 

[earplug]

Larry's Guns

First rate service. Yes you have to pay shipping.

 

[ultra Not]

Wasn't that what the warranty info said when you bought the MatchDot? You mail it in and send a check for $12.95 and they fix it.

I buy from Larry's Guns, but the warranty is the same as...

www.ultradotusa.com/ultradot_dist_2010_009.htm

"To obtain warranty service, send your sight, a detailed note describing the problem, your contact information and a check for $12.95 to cover the cost of shipping to: Ultradot Warranty Service, PO Box 161, Lake Panasoffkee, FL"

that's what it says but I don't like paying for shipping for a defective product <6 months old! Larry's, unfortunately, doesn't do the service for Ultra dot anymore. I wish they did... at least you can talk to a human on the phone over there. Ultra dot customer service does not have a phone and the e:mail response is terrible. Anyway, thanks for the help.