I am just hugely ticked off.
As some of you may recall, back in October, my new SRH malfunctioned the first time out at the range. I shipped it back to Ruger on my dime, and thanks to the encouragement of some folks here and TFL, sent in a claim for reimbursement. I was asked by several folks to update.
I'm still waiting for the money, is the update.
I just talked to "customer service", using the word loosely. It's "waiting on the supervisor to sign off". I asked how long that was going to be. "I don't know. He's got lots of things to sign". I pointed out that it had been since November. "Yes I know."
They have the receipt so they have proof of the shipment cost. ISTM that this long just to get a shipping refund processed is frankly ridiculous. I'm writing a letter of complaint this afternoon.
But y'all had asked to know what happened, and so far the answer is "nada."
Grrrrrrrrrrr.
Springmom
As some of you may recall, back in October, my new SRH malfunctioned the first time out at the range. I shipped it back to Ruger on my dime, and thanks to the encouragement of some folks here and TFL, sent in a claim for reimbursement. I was asked by several folks to update.
I'm still waiting for the money, is the update.
I just talked to "customer service", using the word loosely. It's "waiting on the supervisor to sign off". I asked how long that was going to be. "I don't know. He's got lots of things to sign". I pointed out that it had been since November. "Yes I know."
They have the receipt so they have proof of the shipment cost. ISTM that this long just to get a shipping refund processed is frankly ridiculous. I'm writing a letter of complaint this afternoon.
But y'all had asked to know what happened, and so far the answer is "nada."
Grrrrrrrrrrr.
Springmom
