Very good Colt customer service

[Targa]

I had to send my Python back for light striking issues. I contacted Colt and the rep was very pleasant and helpful sending me a pre-paid label to ship it back. The rep explained that it would be about a month before it came back. It made it home today about 3 weeks after it shipped with the light strike issue resolved. Very happy with the service.

 

[crestoncowboy]

Great to hear. I have a couple Colts i don't shoot, but I have an Anaconda on the way that I fully intend shoot and hunt with until it goes back for rebuild.

 

[derek45]

that's good to hear.

Excellent customer service is what some companies have forgotten these days

 

[eddiememphis]

What did they do to the gun?

 

[Targa]

They replaced the hammer link

 

[jrmiddleton425]

My (one) experience with Colt's customer service in 2007 was about the same. If it says Colt on it, they will take care of your issue.

 

[Speedo66]

Glad you had good service, sad that $1500 ColtZ have problems.

Yes, I know all manufacturers occasionally have lemons, but you’d think that gun in particular would have had extra care to make sure something like that didn’t happen.

 

[crestoncowboy]

Glad you had good service, sad that $1500 ColtZ have problems.

Yes, I know all manufacturers occasionally have lemons, but you’d think that gun in particular would have had extra care to make sure something like that didn’t happen.

I said the same when my 617 was useless from the factory. And my model 29. And my gp100 had light strikes. Lol. The last 3 revolvers I bought wouldn't work despite being 800 dollars or so. Further investigation shows that both the GP and 617 having light strikes from the factory are not a fluke, but pretty common. The 44 was most likely just a one off issue. Luckily customer service has proven to be far more competent than quality control . All three came back perfect.

My Anaconda was supposed to be here today but not looking likely. I'm hoping I don't go 0 for 4. You would think that Smith, Ruger, and colt would have mastered the art of mass producing revolvers but it appears to be the opposite.

 

[Speedo66]

You would think that Smith, Ruger, and colt would have mastered the art of mass producing revolvers but it appears to be the opposite.

They mastered it, then lost it through cost cutting.

I think it’s common knowledge that older Smiths are better than new ones.

 

[crestoncowboy]

They mastered it, then lost it through cost cutting.

I think it’s common knowledge that older Smiths are better than new ones.

Whether or not that's true is hard to say. I hear "my old smith had been perfect and never an issue with it for 50 years" then they go to a drawer and pull out a perfectly blued smith still in the box. Lol. Until lately I'd had no issue with newer Smith or Rugers. And I shoot a lot. Big boomers like the 329 and x frames show that they CAN build a tough gun. Lol. Wether they do so or not.

 

[starnbar]

Wear on revolvers is gonna happen unless they are safe queens hands wear down springs gradually lose their resilience had to replace the extractor star on a S&W 10 but it had 2 /5 gallon buckets of 148 bbwc cast through it. Yeah

 

[Targa]

A warranty issue is what it is. Korth, Manhurin, Freedom Arms have all had to go back to the motherland for warranty work, it’s how that warranty is addressed that matters to me.

 

[eddiememphis]

Manhurin? Isn't that one of those French guns, when you pull the trigger a white flag pops out?

j'abandonne!

 

[Targa]

Shows what I know about them, I didn’t even spell the name right..