WHAT CUSTOMER SERVICE!!

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74man

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Sep 1, 2021
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Nor. Cal.
Today I started depriming some Remington .270 & 308, & 30-30 cases, which are probably 30 years old, the price tag on the box is $10.95 and I was using my Heavy Duty Decapping Die and deprimed about 6 cases when both the pin and the rod broke. I emailed RCBS about what had happened and they responded with sending me a new rod and a 5 pack of Headed Pins for free, WOW!! THAT IS Great Customer Service or what? I didn't know there was one for bigger cartridges (for 27 cAL and Higher) so I ordered that one besides the .22-25 Cal that I broke this morning. Now I am set for reloading some old cases which I have had about 30 years but have always been stored inside the house.

I don't know how this happened but since I am waiting for a new Decap Rod and Pins, I decided to clean the brass with my RCBS vibrator, when I was done I looked at the brass and all of the brass was Remington .270 except for two F.C..270's, I also noticed that there was two marked .280 but when I measured them both, 270 and the 280, they were very close to the same measurements. I have no idea where the 280's came from cause I have never had a 280, GO FIGURE!! My media is really dirty so I am just cleaning them with what ever the dirty media will clean then after the new rod and pins come I will decap and clean the with Corn Cob media and NuFinish, that should get them to shine. I still have to order bullets, I have about 125 so I will reload all of them with the same set up.
Just thought I would let everyone know what I did today in my loading area.
 
RCBS is great at CS, no doubt. Every time I've had something break over the years on my Ammomaster, the replacement parts were always free. Friendly folks to talk to also.
 
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