stormspotter
Member
I purchased a "new" Ruger American 243 Win on Jan 13th of this year. It came from a local dealer and when I went to zero in my scope, I found that some factory rounds would not completely chamber.
Long story short, after Ruger supplied me with new mags, which did not solve the problem, they had me return the rifle to them. A couple days later I received a call from them saying they were going to replace the rifle with new one. Great customer service, but since my rifle was not new, it was made in 2013 and was over one year old, they were not going to pay any dealer transfer fees for having the new rifle to my dealer.
Even though the rifle was brand new, it had set at some distributors and then dealers place of business for over a year. If I want to challenge their policy, I can send in the transfer funds receipt and their supervisor will make a decision to reimburse me or not.
I was also going to buy a Ruger American rimfire, but have changed my mind and have since found a like new, walnut stocked Marlin 880. The 880 will go well with my Marlin 880SQ.
Long story short, after Ruger supplied me with new mags, which did not solve the problem, they had me return the rifle to them. A couple days later I received a call from them saying they were going to replace the rifle with new one. Great customer service, but since my rifle was not new, it was made in 2013 and was over one year old, they were not going to pay any dealer transfer fees for having the new rifle to my dealer.
Even though the rifle was brand new, it had set at some distributors and then dealers place of business for over a year. If I want to challenge their policy, I can send in the transfer funds receipt and their supervisor will make a decision to reimburse me or not.
I was also going to buy a Ruger American rimfire, but have changed my mind and have since found a like new, walnut stocked Marlin 880. The 880 will go well with my Marlin 880SQ.