Have been using Xtreme plated bullets in 9mm, 38spl and 45 ACP. Delivery times were slow but not too bad. A recent order sent to me was incorrect. I received small primer pocket 45 ACP rather than large. I sent 3 E-Mails and got no answer. I called and was told the entire customer service staff was in a staff meeting and to call back in 2 hrs. I did so and finally got to talk to a representative. Was promised I would receive a product return label via E-Mail but that promise was not kept. I received nothing. When I called back to the representative's direct number, I got a voicemail message that said she was in a meeting and to call back later. This was at 7:30 AM on a Saturday. Calling the regular number got another voicemail that said the office was closed. Wonder about the truth in these messages. Cannot get my correct order until I prove the incorrect order is on the way back to them but need the label to do so. It appears they do not trust their customers to keep their promises while they fail to keep their promises to the customer. Customer NO SERVICE at its best.
