Nice thread i have been looking at these presses too but i just can figure out tho whole plague with the hornady. Some people love it and other claim they will not prime right. I just cant see how hornady couldnt tell u how to fix it. Is there CS that bad?
I have called Hornady Customer Service 4 times so far.
The first time was when I purchased a set of .223 dies and some Hornady One Shot spray lube.
I was completely new to loading rifle cartridges and I stuck a case in the sizing die.
I removed the stuck case and tried again sticking a 2nd case.
I called customer service and explained my problem and the tech asked if I disassembled and cleaned the dies which I did.
He then had me re-lube the cases and try to size one and he could hear the die screeching.
He explained that maybe the lube had frozen in transport and offered to ship me another can.
I took a tub of Unique paste lube instead.
The second time was when I recieved my Hornady LnL AP Progressive.
The large primer slide would stick when trying to pick up a primer out of the tube.
The tech I spoke to tried everything to convince me that my primers were to blame even though I tried 2 different lots of Winchester primers manufactured years apart.
I also mentioned to him that the spring under the sub-plate which is supposed to keep the tension off the primer punch while it's at rest isn't strong enough.
His reply was "Yeah mine does that too":banghead:
It was my feeling that this guy unlike the others was just there doing a job to pass the time rather than to do whaterver it took to get the customer back up and running painlessly.
He finally shipped me another slider which solved the problem.
The 3rd time was when I converted the LnL AP to run .223 for the first time.
The cases wouldn't slide in when fed by the case feeder and they would rock in stations #1 and #2.
The tech took his time and went through a bunch of things with me.
It was determined that the sub plate was out of tolerance and a new one was to be sent out.
Unfortunately when the box which was supposed to contain the sub-plate arrived it had parts totally unrelated to my press in it.
When I called back the tech was very apologetic and went through the order with me again and also added a new .223 shellplate as well as anything else he thought could casue these issues.
He told me that they're all reloaders and want to get me back up and running smoothly as quickly as possible.
I'm still waiting for this order to arrive since I'm in Canada and it takes quite a while for USPS orders to clear customs.
My suggestion is that if you're getting nowhere with the tech you're dealing with hang up and try again.
If you find a tech that listens and is knowlegeable get his name and extension number and always go back to the same guy.
Once the parts come in and I have a chance to see if everything is OK I'll start a new thread with my experience.