White Hat holster amazing CS

[herrwalther]

Just wanted to share my experience with White Hat holsters, the issue I had, and how they fixed it.

I have been using the same WH Maxtuck holster for 2 years of every day carry. Over that time I have bought and sold firearms but used the same holster, just with different Kydex shells for whatever I was carrying.

Last week I noticed the Kydex shell for my Walther had developed a crack about 1.5 inches long. On a hunch I checked the website to see if they had a warranty policy. I was surprised to see they have a Lifetime warranty. My inner pessimist assumed it was only for the leather, and not the kydex. I decided to email them anyway to ask on Friday. Didn't realize until yesterday that I messaged them on Good Friday, so I didn't expect a response until at least mid week.

This morning just before 9AM I got a response from the company. They apologized for the inconvenience and asked for some pictures of the nefarious crack. I sent them a couple pictures from my phone, verified the address and the model firearm. Within an hour I had a shipping notice for a free Kydex replacement.

Very happy with the customer service from White Hat. And I highly recommend them to anyone.

 

[Phaedrus/69]

Nice! I try to limit myself to dealing with just the good companies. Hunting for the cheapest product is great...until you need service! It's great to be able to add another company to my list go "good folks".

 

[Hometeached1]

My father had a similar experience with them.

They are a good company.

 

[herrwalther]

Got the replacement kydex today in the mail. Sure was much faster shipping than I expected. And I swear it fits more comfortable than the original.