would you own a handgun by a company known for horrible customer service?

[SAWBONES]

You mean like Kahr and Taurus?


Not anymore. Sold 'em, won't ever buy another.

 

[weisse52]

NO and NO. Never again.

 

[wristtwister]

I have a Zastava from EAA and it's a piece of junk. After reading their "warranty" it states that "any modifications you make void the warranty", so polishing the slide rails and grinding down their manufacturing mistakes to smoothe out the slide path "voids my warranty".

I've had nothing but good customer service from S&W and Walther, and if Ruger ever gets off the dime and sends me a box to fix my SR-9, I'll have a look at how their's is... but I suppose you get what you pay for... sometimes less.

WT

 

[smee781]

Quote:

I have in the past.
I learned my lesson.
Won't do it now.

Taurus!:banghead:

++

 

[Rinspeed]

I don't think I'd buy a Taurus because of all the horror stories I've read. I've had great service from Sig the couple times I needed them.

 

[mtngunr]

It would depend upon whether the gun had a basic good rep, not the customer service.....I've only sent back two guns in my entire life....I've tried to be a careful shopper in 30+yrs of gun buying, and this includes milsurps, milsurp importers having some of the worst customer service records....the two guns sent back several times each were NIB turkeys.....

 

[lee n. field]

Would you buy a higher priced handgun from a company that is widely accepted (or seemingly so) as being very poor in customer service and turnaround times?

No, I would (and have) bought a lower priced handgun made by a company with a rep for poor customer service. That's one of the trade offs you might make buying a less expensive gun.

I wouldn't make that trade off with an expensive gun, not without an independent source of parts and service.

 

[makarovnik]

Not unless it was used and was very inexpensive. Taurus makes some decent guns but I won't own one because their turn time is horrible.

 

[FranklyTodd]

I can't say I wouldn't ever, but it has influenced my decision.

Choosing between HK P2000SK and Sig P239, it was Sig's customer service reputation that cinched the deal.

Ironically, I needed their customer service because the gun wouldn't feed properly. They took care of things in a very friendly, very prompt manner.

 

[Tberger688]

Springfield armory is great
S&W is great
Sig is good
Beretta is good
Ruger is good/fair

It’s all about attitude, if I was running one of these companies and my customer service person was rude to a customer on the phone- - -good by! Get another job someplace else.

If a part takes 4 months to get for one reason or other all you have to do is be nice and explain the situation and most people would be happy. If your nasty, bingo, lost customer its just not worth it.

 

[Sir Aardvark]

This is one of the primary reasons that I frequent this forum - to learn about what is out there!

On THR you are able to get first-hand accounts about what is good and bad out there in Consumer-land... if you find multiple posts about some lousy product then consider yourself warned! caveat emptor.

To answer your question: No, I would not knowingly purchase a handgun from a lousy company.

 

[rcellis]

The problem is determining what the reality of 'poor customer service' is. By that I mean, who do you believe? The foul mouthed screamer who claims that XYZ treated him badly? Or the polite gentleman who doesn't seem particularly enthusiastic? Or the 400 negative posts about ABC that seem to be 3 guys feeding off each other? Or how about the 16 week wait time that turns out to be because the poor fella sent his gun to the wrong address? I can think of any number of 'bad service' cases that may have causes completely unrelated to how the company handles problems. And other cases where people are being run around, but run around skillfully.

I haven't worked out a reliable filter for this noise yet. Half of my collection are from manufacturers who have 'bad reputations' in some quarters, but I've not had similar experiences.

 

[Johnny Guest]

Asked And Answered

And now this has become a bash-fest.

CLOSED