Duke, that does not work. You are treating the customers like they should BEG you to let them in your door to pay 600% above everyone elses' prices, just because you treat them like sh*t.
You know what? I pay a large premium more at my local shop. Not because he treats me like sh*t, not because he's busy all the time, but because HE TREATS ME WELL. He caters to my desires and treats me like a PERSON. He accepts and notes he doesn't know everything, but makes it a point to LEARN after he's been asked. He'll grab his laptop and look it up with me, if he isn't particularly busy. He'll do a bit of research on a gun I'm after to better provide me service on it, such as a recent CZ-52. He'll talk to me, and haggle with me. I STILL pay a premium, for the services and kindness. And even after that, I still end up with free or discounted ammunition, or discounted accessories, and free transfers. Because I spend extra, and often, I get free transfers. Occasionally he'll drop the check fee. And his business is booming because of it. He knows that value is more than price, and service is king.
Your premise is bad business practices = good. No, I find that those who take the time to "hold the customer's hand" gets the most business and gets more referral business than the a-hole. They make friends, which means more return business. More referral business. Their willingness to work with the customer instead of treating them like $ signs and cows makes them appealing to the customer and generates business, unlike the a-hole.
You know what? I pay a large premium more at my local shop. Not because he treats me like sh*t, not because he's busy all the time, but because HE TREATS ME WELL. He caters to my desires and treats me like a PERSON. He accepts and notes he doesn't know everything, but makes it a point to LEARN after he's been asked. He'll grab his laptop and look it up with me, if he isn't particularly busy. He'll do a bit of research on a gun I'm after to better provide me service on it, such as a recent CZ-52. He'll talk to me, and haggle with me. I STILL pay a premium, for the services and kindness. And even after that, I still end up with free or discounted ammunition, or discounted accessories, and free transfers. Because I spend extra, and often, I get free transfers. Occasionally he'll drop the check fee. And his business is booming because of it. He knows that value is more than price, and service is king.
Your premise is bad business practices = good. No, I find that those who take the time to "hold the customer's hand" gets the most business and gets more referral business than the a-hole. They make friends, which means more return business. More referral business. Their willingness to work with the customer instead of treating them like $ signs and cows makes them appealing to the customer and generates business, unlike the a-hole.