Well, I am not sure what is going on. I log in to check my order today and somehow the ship to and bill to names are incorrect even tho they were correct when I submitted the order and it is correct on the order receipt they emailed me. So, I have no idea how that happened but I will get back to my theory in a minute.
After I noticed that the addresses and names were not correct but were correct on my order receipt I got a little concerned and tried calling. At first I could not get any calls to go through, then a friend of mine found an alternate number and almost immediately I got in touch with someone named Amanda. She was super nice but claimed they had a new ordering system and that I would have to call another number, actually one of three, to get someone that could help me. She kind of acted like I was not supposed to have that number. No idea how my buddy got it. Anyhow she claimed that if I couldn't get someone by tomorrow that I could call back to her and they would drop a note to a manager. She also said I could email. I did that like 4 days ago and have not heard a word. So I hung up with her and called one of those numbers and stayed on hold for 4.5 hours. I was working and just let the work phone hold on a low volume the entire time. After that amount of time I gave up and tried to call Amanda nack at the number I wasn't supposed to have except this time it rolled to some store in Ohio according to whoever picked up the phone. I got the runaround from her to. I find this ridiculous. They charged my card 8 days ago. It should not take this long to process. So, while I have had good results from them in the last I am not at all happy with this experience and will most likely not be buying from them again. I have a class in 2 weeks that I need the ammo for. I just hope it arrives by then. If everything comes through ok then I may recant my little review here but either way their customer service is nonexistent!