MidwayUSA

Captain*kirk said:

So, I did write them. I received the following response:


Dear ,
Thank you so much for your email. I am so sorry for the confusion and inconvenience of this whole matter! Our notify me option is up and running, however when signing up for notify me, it will put you in a que along with others who have signed up before you. In order to make it fair, and to try and help everyone to have a turn getting their hands on primers, we will only send out the amount of notify me alerts that there are products available. Then with the next shipment, those next in line will be notified. This does not mean that you cannot take advantage of being on the website early, as you can still purchase these items, but if there is a long que ahead of you in line to receive the next notify me, you may not receive it for the first few shipments. Please also check your Spam and Junk folders, as sometimes the email may end up there. I do apologize for the inconvenience.

MidwayUSA Customer Service


While the swift response was appreciated, the gist of it is that they are dancing in circles around the issue. From my understanding, the buyer who posted here about getting primers was not in "the queue", but saw the product on sale on the site and bought them. Others did the same and they quickly sold out, with no notification going out to those who were legitimately in the queue.

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THIS is bullc%^p. 18 months and I never came to the top of the list for a notification? My junk mail folder, really?

gifbohane said:

THIS is bullc%^p. 18 months and I never came to the top of the list for a notification? My junk mail folder, really?

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I checked mine. No notifications.

I’ve never had an issue with Midway. However, with Brownells having offered the retro line and also producing their own usgi mags, I do wonder if perhaps Brownells may have carved into that market share a bit more than in the past?

Not sure, just wondering aloud.

That type of notification system might work if they sent out validated links that could only be used once, good for qty x. Links expire after a day and then new links must then be sent to the next line. Rise and repeat until the wait list is empty. Then the product becomes available to the public. I've written a system like this, it's not impossible. But I bet it's way more trouble than any online retailer wants to deal with.

Or they could just do what everyone else does and send a blast out to everyone on the list and you get to clamor for it

I've had great service from Midway for many years and they seem as good as ever.

Phaedrus/69 said:

I've had great service from Midway for many years and they seem as good as ever.

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I haven't noticed a difference either.

I had tried to call Midway on Tuesday and the system advised me of an expected 16 minute wait. I hung up and called Silencer Central, which is among the fastest growing businesses in South Dakota. My call was answered by a very competent real person and the whole purchase, including giving the ATF registration info and payment took less than 16 minutes.

Axis II said:

Has anyone noticed since Larry stepped down Midwayusa has gone way down hill? I used to order everything hunting, camping, shooting and sometimes even work boots from them. Never had a torn box, returned item, great packaging. Well I ordered a deer cart last week from them and opened it last night and immediatly noticed the box that was supposed to be stapled was re taped shut. I opened it and loose zip ties, loose bolts, 2 small boxes completely empty with tape on them. It appears the fabric straps are missing the grommets the bolts should go through. I am going to call them today and tell them I want a replacement ASAP and I am not paying shipping.

I know someone who ordered 1k bullets and the bullet box wasnt taped and opened inside the box and he lost quite a bit when they fell out of a hole in the corner of the box. I have recently got boxes that have no filler and stuff just falls around inside it.

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No-I’ve had no problems at all

Finding folks who want to work nowadays is hard. And some places hire temps to fill in. And let me tell ya most temps couldn’t care less about you or that package. I could be wrong but from what I’ve seen if they hire temps. Then things will get messed up.

Meeks36 said:

And some places hire temps to fill in. And let me tell ya most temps couldn’t care less about you or that package..

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I had horrible results with temps. They never gave a damn about anything except the hours. The longer they drug out the work the more $ they made. Quality of workmanship- "What's that."

Once I hired a dozen college seniors to perform a massive filing job. They stuffed all the work papers into a few folders. We spent years finding and refiling the documents properly.

May have said earlier we wasted a 300 mile round trip to get our car fixed at the Mazda dealer down in Brookings OR. When we got there they couldn't do it cause the senior citizen mechanic hurt his back. They cannot find young ones and those they do can't pass a piss test, do shoddy work, don't show up on time, wander off early or, when fired, file a lawsuit against the dealer. In the mean time the showroom is empty cause they can't get any new cars. Owner flat said he can't keep doors open. BTW - flunk a piss test and Workmans Comps won't cover you anymore. They also "share" your name and record nationwide so think about that when you light up.

Kinda surprised with some of the issues you guys are having.
I've ordered 3 times since my last post on this thread, and had one return. All the shipments were quick and got here quick (surprisingly as 2 were USPS)
I ordered some mags that didnt seat right in my gun, went online and requested the return, they emailed me a return label, I shipped it back and they credited my card.
Always had great service from them.

Edited to add: I actually did get a notification for CCI LPP the other day, first one I've gotten in a long time. Maybe they listened and have fixed their notification system, or maybe it was just a fluke.

I have had satisfactory service from them for decades, but am still a little sore at them over my last order. It was a percussion revolver that was far worse than the usual "preassembled kits" that can be expected of these things. It actually was not a functional item. When I called Midway they emphasized that there are no exceptions at all to their "no returns" policy on BP guns. It's a lousy policy, and their excuses for it are idiotic, so I have been avoiding them because of it.

Captain*kirk said:

So, I did write them. I received the following response:

Dear ,
Thank you so much for your email. I am so sorry for the confusion and inconvenience of this whole matter! Our notify me option is up and running, however when signing up for notify me, it will put you in a que along with others who have signed up before you. In order to make it fair, and to try and help everyone to have a turn getting their hands on primers, we will only send out the amount of notify me alerts that there are products available. Then with the next shipment, those next in line will be notified. This does not mean that you cannot take advantage of being on the website early, as you can still purchase these items, but if there is a long que ahead of you in line to receive the next notify me, you may not receive it for the first few shipments. Please also check your Spam and Junk folders, as sometimes the email may end up there. I do apologize for the inconvenience.

If we can be of further assistance, we are available by live chat 7 days a week from 8:30 AM to 4:00 PM CST. We are available by phone Monday – Friday 8:30 AM to 4:00 PM CST or you may email us any time. Please note, we answer emails as quickly as possible, usually within 24 hours.

Thanks for Your Business!

(redacted)

MidwayUSA Customer Service


While the swift response was appreciated, the gist of it is that they are dancing in circles around the issue. From my understanding, the buyer who posted here about getting primers was not in "the queue", but saw the product on sale on the site and bought them. Others did the same and they quickly sold out, with no notification going out to those who were legitimately in the queue.

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Yeah that's the same canned response I got some time ago for the same question basically. I have since called and actually spoke to a nice young lady who admitted to-me that their notify-me wish list system is a problem and that she receives more calls and complaints about that than anything else.

I know I grew so tired of playing their game that I quit ... turned and walked away. Have spent $1000s with them over the years ... use-to be my go-to online store. But no more. Just too darn many price hikes, too many empty notify-me alert emails that turned-up nothing within seconds .... too scammy, it all started-to have a bad feel about it, like I was being cucked. I started-to feel like someone on the other end was playing a joke ... and snickering about how much fun it is to prank us guys on the notify-me list.

I mean my personal email client that I use for business and secure purchases, is high speed. If I star an email address, like say [email protected] for instance, I get a text the moment it clears my servers.

I would literally be sitting at my desk shopping powders and primers on Midway's site .... I'd get the text, go straight to the product within seconds ... and it would be out of stock.

I can honestly say that in the past 18 months I never once scored product off of one of their notify-me emails. Plus their prices have gone through the roof.

I take that back. Two days ago I got a notify-me from Midway on the following product and lo-and-behold it was still in stock:

Lehigh Defense Xtreme Penetrator Bullets 44 Caliber (429 Diameter) 220 Grain Solid Copper Fluid Transfer Monolithic Lead-Free Box of 50

Product#: 755039
$68.99

Problem is I already bought those elsewhere more than a month ago and for $11.49 less and $3.49 less shipping. So the ones I found saved me $15 amd I got them a month earlier than had I waited on Midway.

Midway may be a great big box store for sporting goods these days ... but they're no longer the champion for reloaders imho. And listen, Brownell's is not cheaper ... but get a notify from them and it's usually there. Also, they still focus heavily on guns and ammo, parts and reloading supplies, etc., ... and it shows. And their customer service is second to none. So paying a little more for Brownell's is worth it to me.

I dunno. Midway has lost its charm in my eyes.

Done a fair bit of business with Midway over the years and used to be satisfied with transactions and customer service. Last one went off the tracks....Wanted an Item and I got pulled in with the $49 free shipping,ended up buying a few Items I didn't really need. The main purchase,a mag carrier arrived and looked like something someone found behind a shelf from 20 years ago.I did the return form,when the RA came up it charged for shipping. I called CS who said he would make sure the return shipping was refunded. When the statement arrived it showed it wasn't. I don't like being lied to....So for me no more Midway for me.

Axis II said:

Did they charge you once the item was return for the return label?

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Just double checked the statement to be sure. They didn't charge for shipping or anything, just credited the money back.
It was a usps label since the 2 mags were fairly small.

Since i pretty much shoot at pay to shoot ranges i always check to see where the firstaid kit is.

I haven’t bought anything from Midway in 3 yrs and will not in the future. I had similar wrong item and return issues. Absolutely bottom of the barrel CS.

I just had an order delivered yesterday. Still have two more en route, Midway has earned a LOT of my $$$ over the years. I think everyone’s expectation of perfection is a little out of reach for most businesses. Everyone makes mistakes, although, some of the stories above may have made me change my mind about any certain company.

Midway's the best. Very fast here.

I have used them for over 15 years and never had any issues.