Trey Veston
Member
I bought a brand new SA XD-M Elite OSP 3.8" 10mm in November. None locally, so bought through Gunbroker.
The pistol arrived and looked new, but appeared that the polymer frame has some minor cosmetic issues with inconsistencies in the texture. I've seen that before on other pistols, but not this dramatic and all over the pistol.
I figured it should be an easy warranty return and less hassle than returning it to the FFL across the country. So I kept it, shot it a couple of times, then contacted SA. I sent them photos. They agreed to replace it and provided a shipping label for just the frame.
I sent it in and they got it December 6th. A couple of weeks later, I called them to check on status and they said turn around time is normally 2 to 4 weeks, but since it's the Holidays, might take a little longer.
No worries. Well, 4 weeks came and went. Then 6 weeks. Finally, today at roughly 8 weeks and no pistol or follow-up from SA, I called them.
The Customer Service guy was very nice and professional. He looked up my S/N and said, "Hmm... That's odd. It says your pistol was ready to be returned December 17th, but was never shipped."
So he tried to get in touch with someone in the repair area to find out what happened. He couldn't, but said they'd follow up later that day.
I received an email within a couple of hours from the warranty guy saying they couldn't find anything wrong with the frame. I explained the cosmetic issues and he said to send photos of what areas I thought were bad. So I did. He replied back that he would have to check with the techs in the morning to see if it was a problem.
I know there is nothing functionally wrong with the pistol. It is a cosmetic issue.
Yes, I know it eventually would be worn and scratched and it wouldn't make a bit of difference, but it's like getting a new car with paint runs and being told that the paint still protects the metal and it will be dirty and scratched eventually anyway.
I told him that if they didn't think there was a problem and aren't going to replace the frame, then send it back and I'll live with it and eventually stop noticing the flaws in the polymer.
Very minor and only cosmetic, but drives me nuts on a brand new pistol. Taurus can get it right, but not SA?
The pistol arrived and looked new, but appeared that the polymer frame has some minor cosmetic issues with inconsistencies in the texture. I've seen that before on other pistols, but not this dramatic and all over the pistol.
I figured it should be an easy warranty return and less hassle than returning it to the FFL across the country. So I kept it, shot it a couple of times, then contacted SA. I sent them photos. They agreed to replace it and provided a shipping label for just the frame.
I sent it in and they got it December 6th. A couple of weeks later, I called them to check on status and they said turn around time is normally 2 to 4 weeks, but since it's the Holidays, might take a little longer.
No worries. Well, 4 weeks came and went. Then 6 weeks. Finally, today at roughly 8 weeks and no pistol or follow-up from SA, I called them.
The Customer Service guy was very nice and professional. He looked up my S/N and said, "Hmm... That's odd. It says your pistol was ready to be returned December 17th, but was never shipped."
So he tried to get in touch with someone in the repair area to find out what happened. He couldn't, but said they'd follow up later that day.
I received an email within a couple of hours from the warranty guy saying they couldn't find anything wrong with the frame. I explained the cosmetic issues and he said to send photos of what areas I thought were bad. So I did. He replied back that he would have to check with the techs in the morning to see if it was a problem.
I know there is nothing functionally wrong with the pistol. It is a cosmetic issue.
Yes, I know it eventually would be worn and scratched and it wouldn't make a bit of difference, but it's like getting a new car with paint runs and being told that the paint still protects the metal and it will be dirty and scratched eventually anyway.
I told him that if they didn't think there was a problem and aren't going to replace the frame, then send it back and I'll live with it and eventually stop noticing the flaws in the polymer.
Very minor and only cosmetic, but drives me nuts on a brand new pistol. Taurus can get it right, but not SA?
.
