Springfield Armory customer service experience.

[Rule3]

The few time I have dealt with SA their customer service was excellent, But it was no a cosmetic issue.

 

[DeepSouth]

it's like getting a new car with paint runs and being told that the paint still protects the metal and it will be dirty and scratched eventually anyway.

This made me chuckle a bit because with one of the most common cars in the world, the Lada, this was very common.

Similarly, a SA is a fine gun but it’s not exactly high end. A good solid mid range, average, service gun, never meant to be a family heirloom.

 

[Trey Veston]

Got the frame back today and immediately prepped the pistol for a custom camo job. It truly is a woods gun, now.

 

[Nature Boy]

It truly is a woods gun, now.

Just don’t drop it in the woods, you’ll never find it

 

[jonb32248]

So I see the "problem" but it's not. My XDE had that and I just ignored it as a plastic thingy issue. I shot the gun wjthout a problem. It's a tool not a heart transplant.

 

[Trey Veston]

So I see the "problem" but it's not. My XDE had that and I just ignored it as a plastic thingy issue. I shot the gun wjthout a problem. It's a tool not a heart transplant.

I can't comprehend this attitude.

You spend $600 on a firearm on which to trust your life. It arrives with cosmetic flaws. But you just brush them off? Why is the argument that it's just a tool so common?

If I spent $600 on a tool, then I would want it to be free of cosmetic issues.

A pickup is just a tool, but if you bought a brand new truck that had several runs in the paint or different colored fenders, would that be OK with you?

I understand a $20 screwdriver with a cosmetic flaw. Or a hammer. But a $600 pistol should be free of cosmetic issues. Period.

 

[Ted100]

I think I'd just shoot the crap out of it and not worry about the plastic. it's plastic.

 

[Bazoo]

They could have scrapped the frame and sent you another. Woulda coat them what, .25 worth of plastic and $100 armorers time? They could have changed it I think.

 

[CNobbe]

In the first and second pics I can see it. Pust put some Talon grip tape on it, you won't see it and you'll have a better grip on the gun to boot.

 

[sparkyv]

I agree, Ruger's CS is excellent. However, for all the Ruger, S&W, CZ, SA, Browning, Rem, Ithaca and other firearms brands I own, I've only ones I ever needed to send back to the Mothership were my Rugers.

This is why I own Rugers. Two weeks is.very long turn around with Ruger. Best CS I hav ever espeiienced over. The 30 years I have owned Colt, S&W, M&P, Remington,Beratta, Taurus, and for the past decade Ruger.

 

[jonb32248]

The tiny area that is discolored is so minor. It's a plastic frame that will get scuffs and scrapes in it's time, get over it.It's a tool.

 

[dh1633pm]

I would be upset myself even if the flaws were minor, $600 is $600. Like the paint job. You made the pistol your own. Let us know how it shoots.