Always de-escalate the situation????

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Do the unexpected.....apologizes. This will disarm most normal people, if they don't accept your apology you can go from there.

This almost always works. I get in situations a lot, and apologizing, even if you're right, will usually de-escalate. People are shocked when you apologize, I've had people just stare at me with their mouth open when I apologize.

It's not worth stroking your ego by arguing and yelling, just let the guy go ahead in line or drive through the intersection first, that way you wont get hurt or hurt someone else.
 
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