I got a Romy G model in Russian Red direct from Lancaster about 5 years ago, back when they were still $499
. Turned out they forgot to include the cleaning rod, so while having a few beverages with my bro
(who had just pointed out the missing rod) I called Lancaster.
As I recall, it was Mike Barnes that answered the phone. I explained the issue, and he asked me to call him back in 20 minutes. When I called back he said he went back and dug me up a new cleaning rod, plus a sight adjustment tool, oiler bottle, a sling, and maybe something else, I forget. Then he shiiped it to me,pronto, and on their dime.
My rifle has impecable fit and finish, and was dead-on accurate right out of the box, and it has long been one of my rifles I'd happily grab in an emergency.
I've read some of the problems over the years, but Lancaster has done right by me, and I say so every time one of these threads pops up.