Beretta Customer Service

[mabella]

Warning Beretta customer service sucks!!!
I bought a tecknys gold sporting and it started jamming day 1 with failure to cycle on the second round. Was advise matter of factly that this was a "known" trigger group problem, to return it to Beretta and it would be replaced. Expected turnaround time 2-3 weeks! UPS shipping cost me $100 including insurance for this $1800 gun, which was not reimbursed by Beretta. Called to request refund for shipping or credit and waited 45 minutes for an answer.
Employees have a terrible attitude. Will not rush back.
Hope this helps someone avoid the frustration in the future.

 

[RNB65]

I hate to disagree, but I must. I bought a 391 Urika last spring that had the same cycling issue due to a bent shell carrier. I sent it by UPS ground ($18 w/ insurance) to Beretta on a Friday. It was returned on the following Thursday (6 days later) completely repaired. I've fired hundreds of shells through it since then with not a single failure to cycle. I was disappointed that my new shotgun didn't work properly and needed repair, but I couldn't have been happier with my Beretta customer service experience.

 

[sm]

Beretta has always treated me great.

 

[TrapperReady]

mabella - I'm sorry you had a bad experience, but mine has been quite positive. In fact, a friend recently sent in his 391 Urika for the shell carrier and turn around was identical to RNB65's (6 days).

 

[hoghunting]

How come you didn't take it back to the dealer and let him return it to Beretta?

 

[10 Ring Tao]

How on earth did you get charged $100 to ship a long gun, or was this a gross exaggeration in an angry post? I've never paid more than $16 to ship a long gun insured.

Having been in a customer service roll in almost every job I've ever had, I've learned that those with a poor concept of the big picture combined with unrealistic expectations make for consistently unhappy customers.

 

[Onmilo]

If you would have had your dealer ship the gun back United States Postal Service, It would have cost about $25.00 Insurance included.
Your blaming Beretta for your misdeed in shipping and then trying to make them the bad guys for not giving you a refund for your mistake.
A bad trigger group on a brand new gun is annoying granted, but they are agreeing to fix it and get the gun back in a reasonable amount of time.
If you are under the impression that problems like this never occur in the real world I suggest you buy a new vehicle and see what kind of issues turn up in the first thirty days of ownership.

Beretta has a proven track record of positive Customer Service.
What exactly do you want?
A refund for your shipping may not happen, but if you play nice and act civil, they just might send you a brand new shotgun to replace the faulty gun.

Unless I had a Corporate shipping account, and I don't, I wouldn't ship a gerbil wheel via UPS.

 

[Bobhwry]

Maybe your attitude had something to do with the service you received?? My experience with Beretta has been excellent!!

 

[MT GUNNY]

Dito

all good here