Brownells really giving me a headache

[Onmilo]

Not the first time either.
Placed an order last Tuesday.
Order has been "On Hold" since then I find out today because of ONE holster I placed special order and SPECIFICALLY told the order taker to ship balance of order and ship holster when & if they got it as a separate order.
Was even willing to pay additional shipping!
Well, Customer Service told me they freed the order to process and ship & they will upgrade me to Fed Ex 2nd day Air at no additional charge.

The order contains some Christmas gifts, a bit embarrassing if it doesn't show before the big day.

Anyway, we'll see what happens.
The Customer Service girl was nice enough too.
Oh, I told them to cancel the holster since I ordered a Right Hand version and the order taker had it down as a Left hand version,,,,, Sheesh.
The joys of online shopping!

 

[leadaddict]

Not that it's any excuse for them to make a mistake, but anytime you place an order over the phone (which is what it sounds like you did) there's an extra chance for them to mess it up. Ordering online is normally a more reliable option. I'm not blaming you for doing it that way, but I avoid it whenever I can regardless what company. Just too much chance for them not hearing it right or keying it in wrong.

Brownells is a very customer focused company; I'd trust them to be good to their word in expediting the shipping for you. Yes, they messed up but it sounds like they are trying to make it right. I don't work for Brownells, but I do live within 50 miles of them and I like how they operate. I hope it works out for you!

 

[Averageman]

Brownell's has actually been my go to company for the last year because they "DONT" screw up.
I'm sorry to hear that this hasn't been your experience.

 

[Onmilo]

UPDATE!
It's Wednesday, the order is in the queue but hasn't shipped yet.
So much for "Upgrading" me to second day air, no charge,,,

 

[340PD]

I would of the thousands of orders Brownells handles every month, your problem is very isolated.
Sorry you had trouble, be sure to follow up with us here when you receive your order.

 

[g.willikers]

Maybe they, like lots of other companies, add inexperienced help this time of year.
"Did you read the warehouse and shipping manual like you were supposed to?"
"Er, I was gonna' do just that at lunch break."

 

[rugerman]

I read on another forum that Brownells is moving their warehouse and this is screwing up their usually excellent service.

 

[Ryanxia]

First world problems.

 

[ngnrd]

UPDATE!
It's Wednesday, the order is in the queue but hasn't shipped yet.
So much for "Upgrading" me to second day air, no charge,,,

First, "second day air" is relative to transit time and has nothing to do with processing time.

Second, yours is not the only order they have to fill right now. In case you didn't know, retailers get a little busy this time of year.

Third, many companies hire temp help this time of year to help carry the extra load of the holidays. Expecting temp help to get everything right is unrealistic.

Finally, if you had ordered online instead of over the phone, you would have eliminated any mistakes made by the human on the other end of the phone line.

I'm not trying to be condescending, accusatory, or abrasive. I'm just pointing out that perceptions sometimes don't reflect reality. So, take a deep breath, pass out a few hugs to your family members, enjoy their company, and take a little personal time to reflect on what the holidays are all about. Trust me, a delayed order is insignificant in a world full of real problems. Only you can decide if you are going to be happy today. It's your choice. Don't give that power to a retailer.

 

[Nom de Forum]

Your experience is an anomaly. Brownell's is among the best of the best. I became a member of "The Order of the Ram" 30 years ago when I met the Brownell family at their H.Q. Over the last 30 years of buying supplies from various companies I cannot think of a better company for customer service.

 

[TAC]

It is true that Brownells is moving to a much larger warehouse, and it's causing some real quagmires with orders! I speak from personal experience.

 

[earlthegoat2]

Brownell's ranks up there with McMaster-Carr for some of the absolute best product delivery mechanisms in existence. M-C is the benchmark by which all online companies should set themselves and Brownell's is right there.

 

[BobTheTomato]

They just shipped my order fairly quickly.

 

[Midwest]

Maybe Brownell's should have waited till the first of the year to move?
.

 

[jhb]

Weird. Just ordered a barrel like 4 days ago got it lightning fast today. Never had a problem with brownells. I find them the most competent out there. Which is why im willing to pay a premium to use them.

Hopefully you get yours soon

 

[F-111 John]

My experience with Brownell's was very disappointing, and over a $3 part. I tried to order a non-LCI spring loaded bearing for my Glock, and I received an LCI slb. I contacted their customer service, and they promptly sent me another part (in a box big enough to hold a football,) and it was yet another LCI version, packaged in a baggie with the non-LCI part number.

I contacted them a second time and they sent me yet another part, again an LCI version packaged with a non-LCI part number. I sent in the below pictures and never heard from them again.

I never did get a non-LCI spring loaded bearing.

 

[Onmilo]

First world problems.

Indeed! But frustrating none the less.

 

[Onmilo]

Your experience is an anomaly. Brownell's is among the best of the best. I became a member of "The Order of the Ram" 30 years ago when I met the Brownell family at their H.Q. Over the last 30 years of buying supplies from various companies I cannot think of a better company for customer service.

Been buying from them for about as long myself.
Used to order on Monday and receive by Wednesday regular ground UPS.
Last two years since they went over the top ordering ease and satisfaction have gone way down hill.

The order is somewhere in Illinois.
They shipped 2nd day UPS on "Upgrade"

I specifically requested Fed Ex Ground when I placed the order as UPS has gone to the dogs here in ILL-inois,,,,,

 

[primalmu]

My only issue with Brownells has been recently. I returned an order 2 weeks ago and have not received the refund yet. I won't pass judgement because they've been great in the past, and right now they are moving warehouses so that might be contributing to the delay. I just emailed them letting them know that I'll be forced to dispute the charge if I'm not refunded soon, so hopefully they will resolve the issue before I have to get my credit card company involved.

 

[Onmilo]

Update
Package Arrived!
Annnnd this is SPECIFICALLY why I requested Fed-Ex Ground over UPS


Nothing missing but the packing slip and the catalog they sent.
I am CONVINCED UPS opens these packages in the Chicagoland Terminal for the purpose of inspection/invasion of privacy or it is their employees doing rip off searches.

Now someone has my personal information.....

 

[stonecutter2]

Update
Package Arrived!
Annnnd this is SPECIFICALLY why I requested Fed-Ex Ground over UPS


Nothing missing but the packing slip and the catalog they sent.
I am CONVINCED UPS opens these packages in the Chicagoland Terminal for the purpose of inspection/invasion of privacy or it is their employees doing rip off searches.

Now someone has my personal information.....

Glad you got your stuff before Christmas.

Receipts generally don't have that much info on them that's non-public. I think you'll be ok.

 

[thump_rrr]

I live north of of the border and Brownells is the only way to go if you need anything other than reloading gear.
Sandy in their international orders department is a pleasure to deal with.
If you require anything that requires an export permit such as reloading components (bullets or brass) or barrels they will do the export paperwork for 3% of the order while other companies charge $250.00 for the export permit.

Other companies such as MidwayUSA don't even want to sell us range bags or non firearms related gear. I will remain a loyal Brownells customer.