David W. Gay
Member
- Joined
- May 7, 2004
- Messages
- 119
I've had a Cross Breed holster for about 5 years. It is very secure and comfortable to wear, and I often forget I've put it on. Basically, it's a great holster and I love it. However, recently, a crack had started to develop along one edge of the Kydex shell. As an in-the-waistband holster, the crack did not really affect retention, as the belt takes care of that. However, I figured it would eventually creep all the way down, and then it would be a problem.
Well, after putting it off for a couple of weeks, I sent them an email and asked if I could get it repaired. They quickly responded and said to send it to them. I was prepared to pay something, hopefully less than cost for a new one, and expected that they would just replace the Kydex portion. However, when the package arrived back, barely two weeks after sending it in, I discovered that they had sent me an entirely brand new holster, including the newer steel belt clips!
Maybe it was just easier for them to simply replace it outright, versus popping the rivets holding it together, and affixing a new shell. I don't know, but I definitely can't complain about the result, or the minimal time it took.
Anyway, I just wanted to give some kudos, and give a big thumbs up for Cross Breed Holsters!
Well, after putting it off for a couple of weeks, I sent them an email and asked if I could get it repaired. They quickly responded and said to send it to them. I was prepared to pay something, hopefully less than cost for a new one, and expected that they would just replace the Kydex portion. However, when the package arrived back, barely two weeks after sending it in, I discovered that they had sent me an entirely brand new holster, including the newer steel belt clips!
Maybe it was just easier for them to simply replace it outright, versus popping the rivets holding it together, and affixing a new shell. I don't know, but I definitely can't complain about the result, or the minimal time it took.
Anyway, I just wanted to give some kudos, and give a big thumbs up for Cross Breed Holsters!