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Dillon Precision is awesome!

Discussion in 'Handloading and Reloading' started by Deepdiver, Sep 18, 2003.

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  1. Deepdiver

    Deepdiver Member

    Jul 7, 2003
    I thought I would post a thread relating my recent experience with Dillon.

    The Handle on my Square Deal press recently broke. Now, this press is about 15 years old, and has seen a lot use. In no way would I consider this breakage a manufacturing defect, or any fault of Dillon Precision.

    Anyway, I called Dillon to see if I could order a replacement part, and they shipped me a new handle at no charge. I guess when they say a "no BS, Liftetime Warranty" they mean it:D !!

    I have been a Dillon customer for a lot of years - and you can bet that I will continue to be one. Its hard to find companies like that to buy from these days!!

    This may not be a big deal to some folks, but when businesses do something right, it needs to be publicized.
  2. AZ Jeff

    AZ Jeff Member

    Jan 21, 2003
    Phoenix, AZ
    I agree that Dillon's service is great.

    You may notice that your new handle is physically different than the old one. Early Square Deals handles tended to break after a while, and the new handle is more robust.

    I broke the one on my SD (bought new in Nov. 1986) in the early 1990's. Dillon shipped me a new handle immediately.

    In 1999, the area where the sizing die fits in developed a small crack. It did not affect performance, but made me wonder of the long term durability of that area. I called Dillon, and they said "send it in for a rebuild."

    I did so, and back came my press in about 3 weeks, with a new frame, an updated primer system, and an updated powder measure. I only paid shipping one way, and in essence, got a NEW PRESS when it came back.

    Great service.:)
  3. C.R.Sam

    C.R.Sam Moderator Emeritus

    Dec 19, 2002
    Chino Valley, AZ., USA
    My experience with them has been just as good.

    However, visiting their store can be a disaster, specially when taking a truck down to the valley. :D


    HSMITH Member

    Dec 26, 2002
    I stepped on my primer tube for the small primers when it was laying on my carpet pab, it bent. Dillon has REFUSED payment when I DEMANDED that I pay for the part that I broke because I did not put it up where it would not be damaged. That boys and girls is a "No BS warranty".
  5. retiredsgt

    retiredsgt Member

    Feb 19, 2003
    York County, Pa.

    I have a 550 machine, that I bought in 1986. I have loaded 1000's
    of rounds on it. From .38 Sp. to 45/70. Anyway, about 2 months back, I had a problem with a screw that kept working loose in my powder measure. They sent me a part, and when that didn't fir, they sent another one. Still a problem. They told me to send it back, the whole machine, and they rebuilt it. They included a parts list, amounting to $119.00, which they stated was not payable by me. That would be like me sending my 1965 Ford F 250 back to Dearborn, Mich, and Ford rebuilding it.
    Yeah, those guys in Dillon are OKAY!:cool:
  6. LAH

    LAH Member

    Jan 2, 2003
    In The Hardwoods
    I bought a new Square Deal about 1992. I loaded several thousand rounds of 45 ACP with the little press since but mainly it was set up to feed my newly purchased 4" M-29 (used). I loaded 44 Mag. for 8 years with no problems. The sixgun loosen up but not the press. Sometime during 2001 the handle broke and I now have the new handle and of course, no charge. For the price one pays it's hard to beat this machine.
  7. Jeeper

    Jeeper Member

    Dec 28, 2002
    Mesa, AZ
    This is the kind of stuff why people are so Dillon crazy. I busted the plasctic part of a roller handel by dropping it when I was moving and they of course sent me a new one free. It is such great proof that if you treat people right they will always come back.
  8. Larry Ashcraft

    Larry Ashcraft Moderator Staff Member

    Dec 24, 2002
    Home of Heroes, Pueblo, CO, USA
    A gunsmith friend of mine wore out his 550 in 25 years. This guy shoots more in a week than most people do in a year.

    He sent it back to Dillon to find out what the cost would be to rebuild it. They sent him a BRAND NEW 550, NO CHARGE!.
  9. Carlos

    Carlos Member

    Jan 10, 2003
    Portland, Oregon
    This is making me feel all warm and Fuzzy inside. (sniff).

    I feel the same way about Dillon. My 550 kicks butt.

    I've had a primer tube foul on me, and they sent new one, arrived in two days.
  10. jsalcedo

    jsalcedo Member

    Dec 31, 2002
    I bought an old RL 450 at a pawnshop for $60

    It was in a bunch of pieces and some wiseguyhad taken wall putty and filled all the dies, and every opening on the press.

    After a thorough cleaning I called dillon and they walked me through assembly over the phone. it had .44 mag dies and soon I had reloaded
    about 500 of the best .44 mags I had ever tried.

    I called Dillon to ask for a manual for the 450 and they said it was so old
    they didn't have any old ones left.

    Dillon actually went into their archives and photocopied a manual and sent it to me first class mail along with the brass pins I was missing that fit into the shell holder.

    Since then I've bought a .45 acp conversion kit and done at least 3000 rounds. Couldn't be more pleased with the Dillon company.
  11. WhoKnowsWho

    WhoKnowsWho Member

    Dec 25, 2002
    Maricopa, AZ
    I missed out on joining the Dillon crowd when I went to the gun show. The deal just didn't register in my tired head when I went on Saturday. An AT500 with a dillon 380 die set and auto powder measure for $150...

    Yes, I am kicking myself now...
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