Dillon Precision is awesome!

[Deepdiver]

I thought I would post a thread relating my recent experience with Dillon.

The Handle on my Square Deal press recently broke. Now, this press is about 15 years old, and has seen a lot use. In no way would I consider this breakage a manufacturing defect, or any fault of Dillon Precision.

Anyway, I called Dillon to see if I could order a replacement part, and they shipped me a new handle at no charge. I guess when they say a "no BS, Liftetime Warranty" they mean it !!

I have been a Dillon customer for a lot of years - and you can bet that I will continue to be one. Its hard to find companies like that to buy from these days!!

This may not be a big deal to some folks, but when businesses do something right, it needs to be publicized.

 

[AZ Jeff]

I agree that Dillon's service is great.

You may notice that your new handle is physically different than the old one. Early Square Deals handles tended to break after a while, and the new handle is more robust.

I broke the one on my SD (bought new in Nov. 1986) in the early 1990's. Dillon shipped me a new handle immediately.

In 1999, the area where the sizing die fits in developed a small crack. It did not affect performance, but made me wonder of the long term durability of that area. I called Dillon, and they said "send it in for a rebuild."

I did so, and back came my press in about 3 weeks, with a new frame, an updated primer system, and an updated powder measure. I only paid shipping one way, and in essence, got a NEW PRESS when it came back.

Great service.

 

[C.R.Sam]

My experience with them has been just as good.

However, visiting their store can be a disaster, specially when taking a truck down to the valley.

Sam

 

[HSMITH]

I stepped on my primer tube for the small primers when it was laying on my carpet pab, it bent. Dillon has REFUSED payment when I DEMANDED that I pay for the part that I broke because I did not put it up where it would not be damaged. That boys and girls is a "No BS warranty".

 

[retiredsgt]

Dillon

I have a 550 machine, that I bought in 1986. I have loaded 1000's
of rounds on it. From .38 Sp. to 45/70. Anyway, about 2 months back, I had a problem with a screw that kept working loose in my powder measure. They sent me a part, and when that didn't fir, they sent another one. Still a problem. They told me to send it back, the whole machine, and they rebuilt it. They included a parts list, amounting to $119.00, which they stated was not payable by me. That would be like me sending my 1965 Ford F 250 back to Dearborn, Mich, and Ford rebuilding it.
Yeah, those guys in Dillon are OKAY!

 

[LAH]

I bought a new Square Deal about 1992. I loaded several thousand rounds of 45 ACP with the little press since but mainly it was set up to feed my newly purchased 4" M-29 (used). I loaded 44 Mag. for 8 years with no problems. The sixgun loosen up but not the press. Sometime during 2001 the handle broke and I now have the new handle and of course, no charge. For the price one pays it's hard to beat this machine.

 

[Jeeper]

This is the kind of stuff why people are so Dillon crazy. I busted the plasctic part of a roller handel by dropping it when I was moving and they of course sent me a new one free. It is such great proof that if you treat people right they will always come back.

 

[Larry Ashcraft]

A gunsmith friend of mine wore out his 550 in 25 years. This guy shoots more in a week than most people do in a year.

He sent it back to Dillon to find out what the cost would be to rebuild it. They sent him a BRAND NEW 550, NO CHARGE!.

 

[Carlos]

This is making me feel all warm and Fuzzy inside. (sniff).

I feel the same way about Dillon. My 550 kicks butt.

I've had a primer tube foul on me, and they sent new one, arrived in two days.

 

[jsalcedo]

I bought an old RL 450 at a pawnshop for $60

It was in a bunch of pieces and some wiseguyhad taken wall putty and filled all the dies, and every opening on the press.

After a thorough cleaning I called dillon and they walked me through assembly over the phone. it had .44 mag dies and soon I had reloaded
about 500 of the best .44 mags I had ever tried.

I called Dillon to ask for a manual for the 450 and they said it was so old
they didn't have any old ones left.

Dillon actually went into their archives and photocopied a manual and sent it to me first class mail along with the brass pins I was missing that fit into the shell holder.

Since then I've bought a .45 acp conversion kit and done at least 3000 rounds. Couldn't be more pleased with the Dillon company.

 

[WhoKnowsWho]

I missed out on joining the Dillon crowd when I went to the gun show. The deal just didn't register in my tired head when I went on Saturday. An AT500 with a dillon 380 die set and auto powder measure for $150...

Yes, I am kicking myself now...