Done with kel tec

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horsemen61

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So my father owns a kel tec pf9 recently it has started having problems light firing pin strikes namely plus some jamming issues. now I've never had a single malfunction with this kel tec before. So I call kel tec and they tell me that they refuse to pay for shipping because we aren't sure that my dad is the original owner so I politely informed them that I'll never buy their products again
No other firearm manufacturer has had me pay for shipping even when I told Ruger I broke their gun on accident so I'm done with them
 
So I call kel tec and they tell me that they refuse to pay for shipping because we aren't sure that my dad is the original owner
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There is no "we aren't sure that my dad is the original owner" he either bought it new or bought it pre-owned. That is not something one can't remember. By your selection of words, it sounds like he bought it used.

They have policies and procedures and are evidently following them. Your dad's bargain basement pre-owned gun misfired and jammed after working fine. Do you expect to pass it off as a defect in materials and workmanship now? It could very well be the ammo and not the gun.

This is kind of like purchasing a used car from the previous owner, running it 60k miles and expecting the dealership/manufacturer to align the front end and replace your tires when they wear out for free....as well as cover the tow bill.

The sense of self entitlement prevalent in this country today never ceases to amaze me. May I ask what year you were born?
 
coyotehitman said:
There is no "we aren't sure that my dad is the original owner" he either bought it new or bought it pre-owned. That is not something one can't remember. By your selection of words, it sounds like he bought it used.

They have policies and procedures and are evidently following them. Your dad's bargain basement pre-owned gun misfired and jammed after working fine. Do you expect to pass it off as a defect in materials and workmanship now? It could very well be the ammo and not the gun.

This is kind of like purchasing a used car from the previous owner, running it 60k miles and expecting the dealership/manufacturer to align the front end and replace your tires when they wear out for free....as well as cover the tow bill.

The sense of self entitlement prevalent in this country today never ceases to amaze me. May I ask what year you were born?
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Extremely well said sir.
 
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Any firearms company who doesn't stand behind their products 100% no questions asked isn't worth patronizing.
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Firearms are mechanical devices. They wear out, they break, they are misused and (at times) abused. Your expectations are pretty unrealistic.
 
Any firearms company who doesn't stand behind their products 100% no questions asked isn't worth patronizing.
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Firearms are mechanical devices. They wear out, they break, they are misused and (at times) abused. Your belief is pretty unrealistic.
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No, it's really not.
 
Ok guys one the year I was born doesn't matter at all. Two my dad bought the thing like in November of 2006 and his Memory ain't what it used to be that's a decade ago so he can't remember if he bought it from a shop Nib or Lnib even if it wasn't shot and he buys it second hand he ain't covered by their warranty. Number three Smith&Wesson helped me find a hammer for my 1982 no dash 586 last year covered shipping both ways no questions asked. Number four no cars are not like guns, gun manufactures tend to be better about customer service than most industrys are. And yes call me crazy but if I spend good money on a gun or my family does frankly. Espically if I carry it for ccw I expect the company to make good on it if something goes wrong yes that means shipping both ways.

No matter Kel tec has made their decision I've made mine if you have a problem with it that's your choice but as for me and my family kel tec has lost some business. Yes the shipping cost is important to me it is the principal behind it I've never been treated with this lack of respect from any other firearm industry company.:fire::fire::fire:
 
If you really want it fixed, ship it back through a dealer. Should only cost about $20. I had one shipped a couple years ago for $12.

My car breaks the dealer does not pick it up, take it to the shop, and return it.

If you really want a no questions asked full life of the gun warranty, buy a Hi-Point.

All the Best,
D. White
 
Two my dad bought the thing like in November of 2006 and his Memory ain't what it used to be that's a decade ago so he can't remember if he bought it from a shop Nib or Lnib even if it wasn't shot and he buys it second hand he ain't covered by their warranty.
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So, you remember the month and year of purchase, but not whether it was new or used.

Number three Smith&Wesson helped me find a hammer for my 1982 no dash 586 last year covered shipping both ways no questions asked. Number four no cars are not like guns, gun manufactures tend to be better about customer service than most industrys are.
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Smith was VERY generous, perhaps that is why their firearms are so expensive--passing the costs of such generosity on to the masses. I see no relevance to Kel Tec's policy, though? Furthermore, whether it be cars or guns, ridiculous expectations are ridiculous expectations.

Yes the shipping cost is important to me it is the principal behind it I've never been treated with this lack of respect
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Just so I'm clear, Kel Tec has shown you a lack of respect because they are following a policy that was in force and clearly stated BEFORE your dad bought the USED $250 ish pistol (WHICH FUNCTIONED FINE for a decade), by not covering the cost to ship the gun back for repairs (which they'll likely complete for free anyway)? How you cannot see your position as anything but self-absorbed entitlement is beyond me.

I think you need to publicly apologize!
 
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I seem to recall a year or so ago someone posting about Ruger not repairing a revolver that only had 60,000 rounds through it. So it appears all these companies will have a limit to the guarantee.
 
Limiting ones gun buying to only companies that offer 100% lifetime warranty with no questions asked with free shipping to any owner seems like it would severely limit the choices and be quite self defeating.
 
if the gun is 10 years old(and possibly second hand).....chances are it needs a good cleaning and a new set of springs......do both before you start complaining about the guns reliability
 
It's just shipping. They return it for free after that if the failure is on them.

Get a Glock or 1911. At least you can get all the parts for them online. Fix it yourself.
 
KT customer service and warranty repairs were top notch when I used them on a PF9. Purchased it used and they basically rebuilt it because of numerous light strikes.

I understand their not paying for return shipping. They may send you a label and get a POS that is beaten up almost beyond repair and then be out shipping AND still can't really repair the gun.

I personally would not trash a company for not being 100% customer friendly on a 10 year old item. I think you should ship the gun back on your dime and allow them to fix it and ship it back. The problem with a "low end" gun like KT is that it is $200 brand new so shipping two ways and even looking at it for a few minutes, without replacing parts, is not very cost effective. $800 Smith may be a different story.

As someone already suggested you may just need to take it completely apart, clean it well, and change a spring. $2 and an hour of work may solve the issue. If you already tried all those things then I would pony up the $20 shipping or put it in the safe and leave it alone.
 
A ten year old cheep gun and mad about paying shipping for a free fix is a little over reaction. But, thats my opinion for what its worth.

The last new pistol I bought was a Ruger 22/45 and it stove piped every type of ammo I could find. I was mad that a new pistol ran so poorly. Ruger was more than happy to handle it for me with no charges. I didnt send it in because I thought a aftermarket extractor would be better than a working stock on anyway. I spent $15 and did the work myself. Pistol runs good now.
 
I'm afraid you may have to *gasp* do the work to fix your own problem, here :rolleyes:

Hope I didn't trigger anyone (barf bag's in the upright seat in front of you)

Have you even tried to do anything to remedy the problem yourself, yet? Light pin strikes & jamming could easily be old gummy cheap lubricant your old man put on the gun ten years ago, if he ever even took off the factory preservative.

"Any firearms company who doesn't stand behind their products 100% no questions asked isn't worth patronizing."
An attitude not held with respect to any other company or any other product, I'm sure. If coffee or a virus fries your compy, do you brow-beat Dell? Are you one of those guys who buys a below-cheap compressor at Wal-Mart and then returns it after a year of lubrication-free abuse when it burns out, crowing about Chicoms until given satisfaction to get your tantrum out of the store?

I don't know what it is about firearms, but it brings out the worst kind of consumer entitlement mindset of anything I've ever seen (well, I suppose home repair might be worse, but I'm not an expert there). On the flip side, it also brings some of the worst vendor-abuse of any industry; no where else is a two-year backlog for anything acceptable, yet it is normal for gunsmiths to be booked over a year, and far too uncommon for various suppliers to take real money for items that aren't even close to going into production (if they ever will be; a trait way too common among some of Kel Tec's distributors).

TCB
 
I sent a 625 back to Smith not long ago. Service could not have been better. Didn't cost a dime, free shipping both ways, didn't ask if I was the original purchaser. If you want Smith service buy a Smith. That revolver was nearly a grand, used..... AND I have a PF9; light, concealable, good for little else. I wouldn't expect them to pay for the shipping for what they charge for those things.
 
To the OP. Sorry for your woes, but it is an inexpensive gun. If the warranty policy was a no questions asked type deal, the price of Kel Tecs would be much higher. No offense, but I think you're blowing this out of proportion. But, it's your money so if you don't want to do business with them, that's fair enough. For the record, I'm not a Kel Tec fan. You get what you pay for, right?

Regarding all the other nonsense in this thread, age, race, and creed are irrelevant. It's a gun forum y'all, not a sociology forum.
 
This thread is done. It started off on a sour note and certainly didn't get any better along the way. Several posts have been deleted since some members couldn't leave the ill will out of their posts or the post was just plain noise.
 
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