After a few thousand rounds through my EAA Witness Elite Match 10mm, I got a pair of frame cracks - one near the mag release (which is often deemed harmless, and anticipated/avoided by a relief cut on some models) and one at the very base of the grip on one side of the magwell. I returned it to EAA per their instructions.
Without any questioning about the number of rounds sent through the gun, what kind of ammo I was shooting (nothing especially hot, but it IS a 10mm), how the gun had been cared for, where my reciept was, when I bought it, etc., they sent me a replacement gun. The whole thing. Had to go via FFL, of course.
For a company that has developed a reputation for bad customer service, I thought this was pretty darn good. I did have to pay shipping to them, but didn't have to pay shipment to me/FFL. I didn't have to haggle or quibble. Their gun developed a fault, and they replaced it. That's how it should work, of course, but I think it's further evidence that EAA may really have turned over a new leaf on their customer service and warranty philosophy.
Without any questioning about the number of rounds sent through the gun, what kind of ammo I was shooting (nothing especially hot, but it IS a 10mm), how the gun had been cared for, where my reciept was, when I bought it, etc., they sent me a replacement gun. The whole thing. Had to go via FFL, of course.
For a company that has developed a reputation for bad customer service, I thought this was pretty darn good. I did have to pay shipping to them, but didn't have to pay shipment to me/FFL. I didn't have to haggle or quibble. Their gun developed a fault, and they replaced it. That's how it should work, of course, but I think it's further evidence that EAA may really have turned over a new leaf on their customer service and warranty philosophy.