The adjustable rear sight on my Witness Elite Match 10mm pistol disassembled itself under recoil the other day, throwing the tiny spring and set screw across the range. Although I miraculously recovered the set screw, the spring was gone for good, and I couldn't figure out a source for a spring with an outside diameter of 1.5mm.
Despite having heard horror stories of EAA customer service, I called them and left a VM on their service line. I got a call back less than 24 hours later. After describing the problem, they invited me to send back just the portion of the sight that had failed, not the entire gun or even the base of the sight which mounts to the slide. Although their website instructs warranty claimants to include money for return S&H, the CSR I spoke to did not mention it, so I dropped the parts in FedEx and waited. About a week and a half later, a small box arrived with a complete replacement rear sight.
Could they have turned it around a couple of days quicker? Sure. But my experience was, as the title suggests, pretty good, and a far cry from the nightmares described by many others in past years. I don't doubt the old stories, but, rather, hope this represents the new and better approach that has been discussed over the last couple of years. Anyway, thought I'd throw it out there as a data point for anyone considering an EAA item.
Despite having heard horror stories of EAA customer service, I called them and left a VM on their service line. I got a call back less than 24 hours later. After describing the problem, they invited me to send back just the portion of the sight that had failed, not the entire gun or even the base of the sight which mounts to the slide. Although their website instructs warranty claimants to include money for return S&H, the CSR I spoke to did not mention it, so I dropped the parts in FedEx and waited. About a week and a half later, a small box arrived with a complete replacement rear sight.
Could they have turned it around a couple of days quicker? Sure. But my experience was, as the title suggests, pretty good, and a far cry from the nightmares described by many others in past years. I don't doubt the old stories, but, rather, hope this represents the new and better approach that has been discussed over the last couple of years. Anyway, thought I'd throw it out there as a data point for anyone considering an EAA item.
