1. Concerning FedEx, Orest at CMP says:
"we hear one-two dozen complaints a year - for about 100,000 packages shipped."
I believe this is because CMP ships Priority Overnight w/adult signature required. This is Fedex's 2nd highest class of service. If any company can't track and deliver correctly in this service tier at least 99.99% of the time, they don't deserve to be in business.
I bet if CMP sent the rifles standard ground service with either UPS or Fedex, there would be LOTS more complaints.
Personally, I've had better service with Fedex. UPS burned me twice on guns:
1. Redirected delivery of a handgun being returned from service to my employer without direction to do so. I got in to work that day and had a co-worker tell me "Mojo, your gun is in the safe!"
Work didn't notice the addressee on the package and thought it must be something for them, so they had opened it. If the management had been anti I would have been fired. I had previously redirected some computer stuff to work so I didn't have to be home to sign for it, but DID NOT request redirection of this package. I was intending to pick up the gun from the UPS distribution center the next day.
2. Delivered guns to my apartment management office instead of my door because they were too lazy to go up the stairs. They did this twice (with guns) --even when I had the package noted to restrict delivery to the addressee only. The problem with this is that my apartment management didn't always inform me when I had a delivery. I would have to call the merchant after my stuff hadn't arrived when expected, get a tracking number, and then find out that it had been delivered to the office--often several days ago.