FedEx screws up ammo shipment!

[kanook]

Lets try this First, Driver sees fence and sees that he needs a signature. Driver thinks what to do, should I yell or maybe USE THE HORN to get noticed. Second, USE THE HORN and if the dog barks the wife comes running and sees the driver or Third, Leave a note the try later.

 

[outdoorman63]

these horror stories are why i hate to ship or have shipped anything...mine was when UPS delivered my sks to a glass shop,they opened it a few days later and found a gun, of course they destroyed the box and shipping info,when i never got the gun i called the shipper he got me the tracking number and i called to see who signed for it, they gave me the name, i did inform them that it wasnt me and i never recieved my package.got an oh well, i did a phone book search and got lucky and found that the small glass company 2 blocks over had the same last name as the signer..i called, they told me to bring a reciept and come get it..got it okay luckily

 

[KarenTOC]

I've had various experiences with delivery companies

The good:
I've had FedEx and UPS delivery guys "hide" no-signature-required packages in safe places around my house and leave a note saying where they were.

I suspect the "ring and run" merely a way of alerting the homeowner that a package has been delivered. If no signature is required, they don't need to place the carton in your hand, so there's no need to wait for the homeowner.

The bad:
I've had the same drivers claim they "couldn't find the house." You could see the delivery center from my house! I think if it's the end of the day, and they want to go home, they conveniently "can't find the house" and save it for the next day.

I once received 3 "attempted to deliver" notices at one time. All 3 were stuck on my door on the 3rd attempt.

The ugly:

What is it with dog owners? Let it go!

A dog hater! Explains a lot

 

[miconoakisland]

Ya know y'all, it's not the particular companies involved, it's the individual workers.
I ordered a Big Mac w/o onions---guess what?
I blame only the worker, not the company. I didn't throw the food back in through the drive-in window and start yelling at the person that just handed me the burger. I would've asked that I get another, please. In this instance I ate it with the onions. (I don't dislike onions, but I like special made, fresh, Big Macs and onions are my least favorite ingredient--that's all, plus I didn't want to hold up the line and wait 3 minutes--I was hungry!).
Will I eat another Big Mac? Oh yeah.

It was solely the driver's fault in the OP's case. He was big enough to stop by and apologise. I respect that. The OP is gonna get good Fex-Ex service from this driver from now on.

I have no "real" address (can't look it up on google, or any other GPS thing), but the local Fed-Ex and UPS drivers know where I am. They know I have a dog (my door bell) and know her name. It's because I told them and have offered them cold cokes/lemonade on hot days.

I deal with individuals, not "companies". If a business is that individual, and he/she is a jerk, then I don't deal with them.
A nice person with a complaint gets more done than an agressive bully everytime. Threats on losing their business never work if you're a bully, since they'd rather not deal with you anyway.
If I mess up in my business, I'll apologise and make it right. If you try to bully or raise your voice to me or one of my employees then I don't want your business and will ask that you leave, never come back and will charged with trespassing/harassment.
I have little, make that NO, patience with short-fusers. You're unhappy, then calmly explain. You blow up immediately, you've already lost your case.

OK, I don't deal in weapons or high dollar products, just services/advice, so my situation is different.

 

[Guns and more]

Guns and more: Read post #46. Straight Shooter said that the Fed Ex man told him he knocked on the door and no one answered so he thought it would be safe to leave the package.

I always said the delivery man was partially at fault. He was wrong.
Now humor me for a minute. If the dog was not in the front yard, what do you think would have happened to the package?
I suspect the Fed-Ex guy would have sauntered up to the door and handed it over in person. End of story.
So don't excuse the dog (or owner, 100%) all screwed up at the same time.
And I love dogs! At least ones that aren't trying to bite me.
In the time we spent discussing this, we could have all met for beers and then walked to Fed-Ex and picked up the package for the OP.
Oh yeah, the dog ate it, soooooooooooo sorry.

 

[akodo]

I ordered a Big Mac w/o onions---guess what?
I blame only the worker, not the company.

It depends. I have heard of fast food joints that had the rule 'If a customer makes a special request at the drive through window, note it on recipt but ignore it...by the time they find out they will be too far gone to bother coming back. Customers picking up food to eat in restraunt or carry out are more likely to notice and ask for a corrected order, so build those sandwitches per the customer's request'

 

[Strakele]

The fact that the dog chewed up the box of ammo isn't really the main issue here. The main issue is that the OP paid extra to have his signature required to deliver the box, and the Fedex driver completely disregarded this by forging the OP's signature and leaving the box in the yard. I don't see how anyone can place even 1% of the blame for this on the OP. Sure, the dog needs to get trained not to tear into cardboard, but that's irrelevant as far as the actual issue goes. I'm sure all you guys blaming the OP and the dog would keep saying the exact same thing if you were in the very same situation...

 

[DAVIDSDIVAD]

You guys should try getting anything, anywhere with the Russian Post.

 

[Guns and more]

The main issue is that the OP paid extra to have his signature required to deliver the box

I'm going to scream. Since when do you pay extra to have a "signature required"?
Let's try to keep this honest, at least, and admit I'm right.

 

[ishida]

Guns and More, you aren't right. At all.

If the driver doesn't want to do what he's PAID to do, he should find another job. One that will pay him to be lazy and forge signatures.

He's 100% at fault. Per regulation, he was REQUIRED to get a signature, or TAKE IT BACK TO THE FACILITY for a later reattempt. He chose to break regulation, and maybe even LAW, and sign for the package himself and throw it over the fence.

 

[Guns and more]

Guns and More, you aren't right. At all.

So you are saying you do pay more for signature required? Hmmmmm.........?

 

[ishida]

Depends on what service I'm using and who I'm ordering through You can't blame a company for charging more for a "service" they they get free in the name of profit, it's a free market after all.

But you're dodging the point. You're redirecting the blame from the driver, whose JOB is to deliver the package as instructed, which means obtain a signature upon delivery or return the package to facility for a later attempt. He did NEITHER. He did NOT do his job. The fault is HIS completely. The liability is fully his.

Must be YOUR fault if the restaurant drops your food in the floor at your table (on purpose) when you go out to eat, eh?

 

[tpaw]

Guns and More states:

So answer me this, F. Lee Tepaw.

If I'm signing autographs for my adoring fans, and one time I sign your name for a fan, have I committed a criminal offense?

My mother-in-law was a big Burt Reynolds fan. When he owned the Tampa team, I promised I would get his autograph. I couldn't, so I signed a program with his name. Did I commit a criminal offense?

There's always one in the crowd that needs to grow up..............

 

[Andy_C]

One point for Guns and More is that obtaining a signature does cost extra - $2.75 per the FedEx website (I just went and got a quote for a hypothetical package, and it went up when I added the optional signature). Dogs are a reality of residential package delivery, I'm a substitute carrier for USPS and I would guess that 1/3 of my customers have dogs that may be outside when I deliver on this mostly rural route. On our route there is only 1 set of dogs that we know to be of concern, that customer gets a drive up, honk and wait, and a note in the box to come get the package or schedule a redelivery if desired. The issue is noted on our route notes for any potential driver that might have to serve the route. All delivery companies have policies and procedures based on literally millions of packages worth of experience, the FedEx driver bypassed procedures and the results demonstrate why those procedures were established. I agree with the observation that this is an issue with the employee, not the company.

 

[Guns and more]

There's always one in the crowd that needs to grow up..............

Gotcha!

 

[Straight Shooter]

Update

I received a followup call from the complaint investigator. He wanted to re verify that I did not sign for the package. I told him I did not, that I was at work.

The investigator said that the driver told him that he got an "indirect" signature from a neighbor (he had another delivery a few doors down) but the neighbor did not want to hold on to the package and told the driver to leave it at my front door so he did. Then later the driver realized that he had not "closed the call" on his scanner and typed my name into it to close out the call instead of the name of the neighbor who signed for it.

His last comment to me was that the drivers story is not making sense and that this is boiling down to forgery and that they have a zero-tolerance policy toward forgery.

 

[wep45]

I do not expect a driver to have to deal with my dog, that is a valid reason for him to not deliver the package

it is good that you finally admit that you were at fault..............now say sorry to the hard working fed ex man and offer him a monetary compensation for the ordeal you have put him through...............next time be more careful dude

 

[jackdanson]

I just want to shed some light on a major screw up by FedEx.

I ordered a couple of boxes of ammo from TDS a few days ago and had it shipped FedEx with signature required.

FedEx showed up today to deliver, my wife was in the house - she could have signed for it. Instead the package was left on my front yard. My dog was in the front yard and I'm guessing the driver didn't want to enter because of the dog.

So the driver left the box of ammo on the front yard with the dog.

My wife goes out to the front yard to find pieces of cardboard and .45 caliber Gold Dots all over our front yard!!!

I called FedEx to find out who signed for the package, I was told my name. Little problem with that - I was at work at the time.

So instead of not delivering the package if he could not obtain a signature which would have been the appropriate thing to do, the driver forged my name and tossed a box of ammo over the fence into the yard.

Hell of a job FedEx!

I drive UPS. If I pulled that crud, I would be in deep dog doo. That being said, if your dog was in the lawn I would have left it with a neighbor, called you from my cel, or pulled a non-delivery and would try again the next day, seen too many "nice" dogs change demeanor when I walk towards the door. If you leave your dog out, don't expect to have things delivered, although leaving a package in your lawn is completely stupid.

ALL shippers have issues every now and then. Often times I'll have to deliver packages that look like they have been thrown off a cliff. It's almost always because they got caught in a belt, I very rarely see bad package handling, you'd lose your job pretty quick at UPS if they saw you tossing packages. (at least where I work) I strongly suggest anyone shipping anything pack it VERY well, the belts, rollers, and conveyors can be cram packed with packages at times, stuff that isn't packed well always busts open. We have companies (midway.. ahem.ahem..) that we no longer pay claims on because they can't get there act together and properly package their items. It's not because the employees are tossing things around per se, but if you have thousands of packages going across belts/in trailers they are constantly bumping eachother, rolling down slides, etc. the items need to be packaged well or they WILL bust open.

 

[Flintlock Tom]

I love my UPS driver.
I buy a lot of guns online and have them delivered to my house. Recently she showed up with a "gun-shaped" box with the wrong address on it. She said: "it was a "gun-shaped" box with Tom's name on it, so I brought it to Tom's house."
She's also cute.

 

[Guns and more]

I drive UPS. If I pulled that crud, I would be in deep dog doo. That being said, if your dog was in the lawn I would have left it with a neighbor, called you from my cel, or pulled a non-delivery and would try again the next day, seen too many "nice" dogs change demeanor when I walk towards the door. If you leave your dog out, don't expect to have things delivered, although leaving a package in your lawn is completely stupid.

There. Enough blame to go around to everyone.

 

[Duke of Doubt]

This one isn't hard for me.

(1) The deliveree complicated the situation and put his delivery at risk by having a dang dog loose in the yard. If I were the driver, there is no way I would open that gate. If required to by the company, I would quit first. BUT,

(2) The driver forged the signature. That trumps the dog thing. If he couldn't/wouldn't deliver, fine. But he committed a falsification. What's the point of paying for signature required, if signature is only required if the driver feels like getting one? Furthermore, that fictitious neighbor down the street is NOT an authorized signor; he could be your worst enemy for all the driver knew. The signor typically is supposed to be an authorized individual or an adult living at the address. Bad driver. Former driver, most likely.

 

[jackdanson]

Furthermore, that fictitious neighbor down the street is NOT an authorized signor; he could be your worst enemy for all the driver knew. The signor typically is supposed to be an authorized individual or an adult living at the address. Bad driver. Former driver, most likely.

Not true per se. Obviously the part where he lied about getting a neighbor to sign is wrong... But as a UPS driver I can have any neighbor I want sign for a package. It doesn't really matter if they are your worst enemy, not that I would know that anyway. I regularly leave items that are very expensive with neighbors and hardly ever have problems... most folks are honest, especially when it comes to your neighbors.

Furthermore, if a neighbor signs for it they are taking the responsiblity for the package. We occassionaly (rarely) get someone who claims they didn't sign for it or the package comes up missing, but that is a blatant crime, and delivery companies WILL report the neighbor to the police. Not to mention I would have your name and sig on file... and I would remember who signed for it.

 

[Deanimator]

Furthermore, if a neighbor signs for it they are taking the responsiblity for the package. We occassionaly (rarely) get someone who claims they didn't sign for it or the package comes up missing, but that is a blatant crime, and delivery companies WILL report the neighbor to the police. Not to mention I would have your name and sig on file... and I would remember who signed for it.

I routinely signed for packages for the offices next door to ours. Not ONCE was I EVER asked to show ID. I could have signed "Roman Nicholas von Ungern-Sternberg" and the UPS man would have been none the wiser.

 

[Duke of Doubt]

jackdanson: "But as a UPS driver I can have any neighbor I want sign for a package. It doesn't really matter if they are your worst enemy, not that I would know that anyway."

I'm going to look into this before I next send or receive a package with signature required. I'll take your word for it as a UPS driver that this is your procedure. However, it floors me that anyone in the neighborhood could sign for my package, including the guy passing through who poses as a neighbor and forges that neighbor's signature. My information, perhaps erroneous, was that only an adult individual at the address, or an authorized agent (which could be a neighbor) could sign -- not just anyone passing by. If anyone passing by can sign for and take your package, the signature requirement is worse than worthless.

 

[Funderb]

ups and fedex are pretty good around here....