Glock technical/customer service

[Picknlittle]

Just got off the phone with Glock technical support. Both the tech and his supervisor called me a liar and created one more anti-glock fan.

If you recall, my 30SF failed about three weeks ago. A slight bulge developed in barrel so I sent it to glock. The gun had fewer than 150 rounds through it. They were adamant that the only way this could have happened was with a squib. When this happened, every shot up to the failure fired and since it was slow fire I can say a new hole appeared in the target with every squeeze. If I'd had a squib, I'd have known it.

Anyway, they want $105 for a barrel. The supervisor did finally offer to install a used barrel, but I'd have to pay for a new one.

I don't know who it was here that told me they'd find a reason to avoid paying for the repair, but you were spot on. I'll take their used barrel, I'll find a new home for the gun, and I'll trash talk glock service to every potential buyer I see from here on. I'll nudge folks toward Hi-Point before I'll sweet talk glock service. It's a shame too, because I was very impressed with the gun, but their service sucks like a hoover on steriods!
:banghead:.

 

[weisse52]

Bad customer service = unhappy customer....no matter how good the product.

 

[foghornl]

Not commenting specifically on Glock here, but a lot of companies seem to forget a basic maxim of customer service...

A satisfied customer MAY tell 2 or 3 others; a dis-satisfied customer WILL tell EVERYONE.

 

[Picknlittle]

Just left my gun dealer,....he thinks this is pretty crappy of glock, too. He admits gun shop owners get what they want more often than Joe Snot the streetwalker, but glock needs to understand that Joe Snot the streetwalker keeps both of them in business.

Still steamed,...not sure I'm done with phone calls to glock yet.

 

[strat81]

A satisfied customer MAY tell 2 or 3 others; a dis-satisfied customer WILL tell EVERYONE.

Absolutely.

Sorry to hear about the problems.

 

[CountGlockula]

What exactly happened when your Glock developed a barrel buldge?

Were you using reloads? Actually, your warranty would be voided if the bulge was the result of reloads.

I like to find out more of the story before I condemn anyone.

 

[CWL]

Historically, Glock has a tendency to deny problems exist about their guns. Glock's answer to serious design flaws is to deny the problem outright and then quietly re-engineer a solution into the next generation. Why do you suppose Glock's 9mm pistols is into Generation 3?

Too bad about your experience.

 

[Picknlittle]

I was shooting Winchester white box practice rounds, 230 fmj. I was doing some precision drills shooting out red dots at 5 yds. I shot one mag, then loaded the second. Each shot was deliberate and slow. On the second mag about five shots went fine then the gun just snapped, (no primer, no lite charge. I racked the slide manually and the spend casing ejected, but the slide locked back about 1/2 inch short of the slide lock. I rapped on the back of the slide with the palm of my hand and the next round went into battery. The round fired, but repeated the same thing all over again. I pulled it down, gave it a quick cleaning and looked for damage. When I put it back together it did the same thing.

Once at home I gave it a good cleaning and found only .002 inch variance in the barrel O.D.. There was no squib. There was no odd feeling shot. If I'd had 460 grains of bullet launch out of that barrel I'd have know it. Glock's techs are full of crap!

 

[strat81]

Why do you suppose Glock's 9mm pistols is into Generation 3?

Probably for the same reason we've seen:
-S&W's steel framed autos on their 3rd gen
-S&W revolvers have the "dash" models
-M16 on the A4 variant

and so on...

 

[frankd4]

Spring Field

I had an issue with a XD 45 sent it back to Spring Field and they rebuilt the thing with all brand new parts, sent it back in a nice pvc case and paid for postage
all in about 10 days. This is not the first time I have had dealings with Spring Field and always great service never one red cent out of pocket. Glock on the other hand has always been a pain in the ass, a bunch of snoty people the always blame the user becuse a Glock never fails so they say that is why I got rid of my three glocks and got Spring Fields. I will never give Glock another chance to give me any crap.

 

[Picknlittle]

Well,....I got my gun back today. Not only did they not honor their warranty, not only did they call me a dozen kinds of liar, they sent it back minus the magazine. MORONS!!!

How can such a good pistol be supported by such fruitcakes?!!

I know,.sour grapes, tsk, tsk, piss, piss,....

:banghead:

 

[Rob62]

Picknlittle wrote-
On the second mag about five shots went fine then the gun just snapped, (no primer, no lite charge. I racked the slide manually and the spend casing ejected, but the slide locked back about 1/2 inch short of the slide lock. I rapped on the back of the slide with the palm of my hand and the next round went into battery. The round fired, but repeated the same thing all over again. I pulled it down, gave it a quick cleaning and looked for damage. When I put it back together it did the same thing.

Picknlittle I am sorry to hear about your troubles with Glock customer service. FWIW – they have always done me right.

You sound like an experienced hand gunner but from reading your above explanation of what happend it sure sounds to me like you had a squib round.

You wrote “then the gun just snapped, (no primer, no lite charge. I racked the slide manually and the spend casing ejected,” if you had to manually eject a spend case in the middle of firing a magazine, what happened to the bullet that was in the case when it was chambered? If it did fire out of the barrel why was there no indication of it such as recoil or sound. I'd bet that the empty case you had to manually eject had a primer strike. Again from your description it sure sounds like a squib to me.


Regards,
Rob

 

[XDKingslayer]

You sound like an experienced hand gunner but from reading your above explanation of what happend it sure sounds to me like you had a squib round.

I initially thought the same thing. But after re-reading the post I think he simply mistyped.

I think what he was trying to convery, in frustration mind you, was that there was no "primer only" type of round or a round with a light charge. Nothing that would cause a squib.

He noted earlier that he noticed every round impact the target.

 

[Picknlittle]

Rob62 sez:

You wrote “then the gun just snapped, (no primer, no lite charge. I racked the slide manually and the spend casing ejected,” if you had to manually eject a spend case in the middle of firing a magazine, what happened to the bullet that was in the case when it was chambered? If it did fire out of the barrel why was there no indication of it such as recoil or sound. I'd bet that the empty case you had to manually eject had a primer strike. Again from your description it sure sounds like a squib to me.

The click was the striker pin striking the spent cartridge. The recoil of the fired round did not eject the spent case. It would simply rechamber the spent case and cock the trigger. When I racked it by hand it would eject, but lock at about 75% travel.

Like I said, the shots were slow and deliberate, fired in a precision drill shooting out a row of small red dots drawn on the target. Up until the failure, every shot resulted in a hole in paper. After the failure, and a quick field cleaning, this set of circumstances was repeated until the mag went dry.

Don't know what it was, but it wasn't a squib. If for no other reason, I have to believe that a normally charged round being forced to move 460 grains of bullet would have been obvious, especially to a fairly experienced shooter.